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Zurich: Home Insurance reviews

View other Zurich products
2.21
Based on 34 reviews, last reviewed 3rd Jun 2026
No new 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
12%
See only 4 star reviews
26%
See only 3 star reviews
6%
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6%
See only 1 star reviews
50%

Latest highest rating:

4

Great customer service I would have given it a 5, but it required a nurse visit and application took time. The customer service was superb and the price was very reasonable. Reviewed on: 23rd August 2023
Jillonyebueke@gmail.com's avatar
[email protected]

Latest lowest rating:

1

Zurich do not pay out Zurich do not pay out I had to cancel my holiday due to serious illness, I had travel insurance with Zurich which clearly covered this but Zurich refu... Read more Reviewed on: 3rd June 2026
Ian Leonard 's avatar
Ian Leonard
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About this product

Zurich home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Zurich handle your home insurance claim? Our Zurich home insurance reviews can help you to find out this and much more. Have you ever had a policy with Zurich? You can tell us about it by writing your own review below.

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Zurich Home Insurance reviews (34)

Appalling will never use again

1
A very long story which included a £2000 bed that had gone mouldy due to poor ventilation the bed was one year old before we had to throw it out We contacted Zurich who took over 2 weeks whilst we slept on the sofa for them to tell us that the mould was general wear and tear !!!! Seriously poor home insurance I had so much stress sorting all this that I just went and bought a cheap bed left Zurich and I'm with another insurance company Reviewed on: 11th November 2016
Daniel 's avatar
Daniel

Claim for lost necklace

2
I had a diamond necklace worth £900 which had come off when cutting the grass,all I could find was a couple of strands of the fine gold chain.Contacted Zurich,I had to go back to the jewellers that I had bought it and get a valuation,they then paid out.It was a bit inconvenient as it was a 100 round trip and I had a receipt which they said wasn't adequate.Considering I'd had insurance with them for over ten years and had never made a claim I felt I had to prove to them that I wasn't making a fake claim.As it had been a present from my late husband I was obviously upset and they certainly didn't help. Reviewed on: 11th September 2016
Karen Laing's avatar
Karen Laing

Decent service

4
The help desk function is quite good. What I liked was when the issue looked like it would take a few minutes to sort, they said that they would phone me back rather than hang on. Reviewed on: 24th December 2015
Gary Metcalfe's avatar
Gary Metcalfe

Reliable and efficient service when you need it.

4
We have been with Zurich for several years and have had no problems when adding items to the policy or when we needed to make a claim. They are very professional and efficient. Reviewed on: 20th October 2015
Alison Jordan's avatar
Alison Jordan

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