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118 118 Money: Credit card reviews

Name: Credit card
Rating: 4.85 (5431 reviews)

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4.85

Based on 5,431 reviews, last reviewed 21st Apr 2026

383600% increase in 5 star reviews

in the past 90 days

2200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Require more offers for. Customers. Never any problems with the service. I do find there's never enough offers and % is high. Could be a bit lower. Reviewed on: 21st April 2026

Latest lowest rating:

1

Worst experience ever, card frozen from 2nd day. Worst experience ever, card frozen from 2nd day. Several attempts to resolve it with customer service, 0 compliance or help. Reviewed on: 20th April 2026

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About this product

118 118 Money’s credit cards are designed to help you build and improve your credit score.

If accepted, you’ll be offered a guaranteed personalised credit limit and there are no hidden fees. You can check your eligibility for a 118 118 Money credit card with no impact on your credit score.

118 118 Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Credit card reviews (5431)

good communication, no penalties if you exceed the c...

good communication, no penalties if you exceed the credit limit Reviewed on: 18th April 2025

Easy app, clear and simple, friendly service wonderf...

Easy app, clear and simple, friendly service wonderful new ideas for the app, constantly keep in touch to remind about direct debit or offers, was easy to apply and received cord fast, easy for credit limit Increases and can decline or lower as necessary. Reviewed on: 17th April 2025

Good and easy to use.

Good and easy to use. Good User friendly app. Reviewed on: 17th April 2025

It’s a good credit card company ,when i had a proble...

It’s a good credit card company ,when i had a problem about my card i was calling them and they explained to me how to fix my issue with my card. Reviewed on: 17th April 2025

No help given when I needed it.

I cannot log in to customer services and for months I get the door slammed in my face because they cannot help me, as I cannot pass security. The last time I rang I said how do I confirm/change my password and was told that she could not help since "I cannot pass security". Eventually the lady said she would email a department who could hopefully help... Why? I was charged for using my card abroad and I was told there would be NO charge - I need to speak to someone! Reviewed on: 17th April 2025

Can’t fault them

Excellent customer service, can’t fault them. Fast response and decision time. Reviewed on: 17th April 2025

Good service and easy to use app

Has helped when I needed and very easy to follow spend on the app assistance is there when needed by customer services all around a very good card the no charge to use abroad is amazing as well. Reviewed on: 17th April 2025

Good Credit Card

Always found the app easy to use and make payments, the information is always correct and never had any issues with my card Reviewed on: 17th April 2025

Always had a good experience although wish they woul...

Always had a good experience although wish they would increase credit limits more but would recommend 118 118 as a credit card Reviewed on: 16th April 2025

Excellent and efficient service app great all staff...

Excellent and efficient service app great all staff polite Reviewed on: 16th April 2025

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