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118 118 Money: Personal Loan reviews

Name: Personal Loan
Rating: 4.88 (1764 reviews)

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4.91

Based on 1,764 reviews, last reviewed 23rd Apr 2025

159100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

No hidden surprises, great rate and even better cust... No hidden surprises, great rate and even better customer service. Reviewed on: 23rd April 2025

Latest lowest rating:

2

Complain Hi .Every time I have a problem some bot contacts me! I filed a complaint that contrary to the credit agreement you charged the first installment on A... Read more Reviewed on: 16th April 2025

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About this product

Are you trying to determine whether 118 118 Money Personal Loans offer good value for money? At Smart Money People, we collect reviews of 118 118 Money Personal Loan in order to help you make an informed decision. If you're an existing 118 118 Money customer, please share your experience and let others know what you thought of their Personal Loan.

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118 118 Money Personal Loan reviews (1764)

Fast and easy decision,

Funds available very quickly as I needed it desperately, easy monthly repayment by direct debit so no need to worry about missing payments, now I have options to borrow more if I incur any more unexpected expenses, and the payment will be less monthly than the first loan, so I give a positive rating. Reviewed on: 31st May 2023

Not great

Charge a little too much on apr and never gave reason for declining a second loan after first loan paied off Reviewed on: 25th May 2023

Excellent service

We needed a loan to purchase a new sofa last year, and this help massively. It didn’t leave a hard search on our credit file which is great, and loan was quickly transferred same day into our account. No issues, quickly done and in timely manner. Reviewed on: 23rd May 2023

Reliable and affordable

Fast transfer of the loan payment into your bank account. Affordable loan repayment set up each month. Easy to log on to your account and view your statement. Great service and hassle free company. I have used 118 money a few tines in emergency. Would definitely use again. Reviewed on: 1st April 2023

Loan Accepted No money yet

Shoddy, loan accepted 2 days ago and still not showing in my account. At this rate, my first payment will come out before I can access funds Reviewed on: 3rd March 2023

Really easy, fair and consumer friendly

118 offer loans to people thT may not have a perfect credit score but take into account all information required to make sure you know what you are getting. They are fair and consistent with communication and easy to contact if needs be. Customer service is brilliant. Reviewed on: 13th January 2023

THE WORST COMPANY STILL CANT SORT MY ONGOING ISSUES

THE WORST COMPANY STILL CANT SORT MY ONGOING ISSUES Reviewed on: 11th October 2022

Disgusting

My husband got a loan from these a few years ago while he was depressed they never checked anything only rang him to ask if he could afford the loan never checked bank accounts nothing my husband then tried to take his own life had nothing but murder with them trying to sort out payments then checked online account as nothing seemed to be going down to find out there is a year worth of payments vanished sent them an email with bank accounts etc showing payments warned them I'd be going the financial ombudsman and they haven't bothered even getting back to me been emailing them since July nothing at all my hubby is in a unit I'm trying to pay this bill but I'm not paying anything until the bill is rectified I'm totally disgusted in this Reviewed on: 9th October 2022

Quick and understanding

Really good rate to use thus service. I was able to pick up a great deal exactly what I was looking for. The app and customer service online allows for quick and detailed access and changes if needs be. Reviewed on: 18th July 2022

Top quality service

Very helpful and sincere customer service. Supportive throughout the process and continued support during loan period. Reviewed on: 26th January 2022

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