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118 118 Money: Personal loan reviews

4.76
Based on 4,612 reviews, last reviewed 29th Jun 2026
131% increase in 5 star reviews
in the past 90 days
75% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Quick money on the same day, not even noticed the re... Quick money on the same day, not even noticed the repayments going out each month either Reviewed on: 29th June 2026
Stacey s's avatar
Stacey s

Latest lowest rating:

1

You want to waste time applying for a loan. 118 Money gave me pre-approval for a loan and accepted my application. They even set up my debit card, but after that, they just kept saying my applic... Read more Reviewed on: 26th June 2026
sarthak p's avatar
sarthak p

About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (4612)

Customer service

5
Good customer service dealing with my queries with in 5 minutes on live chat Reviewed on: 22nd April 2025

Good and efficient service would recommend to family...

5
Good and efficient service would recommend to family and friends Reviewed on: 22nd April 2025

Very quick and easy application.

5
Very quick and easy application. The money was in my account before the said it would be Reviewed on: 22nd April 2025

Customer service helped lower my Anxiety

4
Customer service helped me understand how my loan works in a very clear way, so I knew exactly what lies ahead and what my repayment schedule looks like. As someone on the Autistic spectrum and has ADHD I like to plan ahead, and being able to see what lies ahead is very important to me. Reviewed on: 22nd April 2025

Fast and easy service, would recommend for friends a...

5
Fast and easy service, would recommend for friends and family Reviewed on: 22nd April 2025

Very helpful and understanding

5
Very. Helpful helped me see exactly what I could afford and keep to my payments Reviewed on: 22nd April 2025

I struggled to make 1 payment and was a few days lat...

4
I struggled to make 1 payment and was a few days late making it and was hounded by called and threats by 118 recorded messages Reviewed on: 22nd April 2025

Its been good but the interest rates are n the highe...

4
Its been good but the interest rates are n the higher side Reviewed on: 22nd April 2025

Very quick to do and easy to apply for

5
Very quick to do and easy to apply for Reviewed on: 22nd April 2025

No issues at all

5
Friendly customer service team who are really helpful. There are lots of financial options available no matter what your credit score. Reviewed on: 22nd April 2025

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