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118 118 Money: Personal loan reviews

Name: Personal loan
Rating: 4.88 (4583 reviews)

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4.88

Based on 4,583 reviews, last reviewed 27th Apr 2026

251800% increase in 5 star reviews

in the past 90 days

167% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

All good, no complaints. All good, no complaints. I would use this service again Reviewed on: 27th April 2026

Latest lowest rating:

2

Not very friendly . Not very friendly .speaks to you like poo.not helpful Reviewed on: 22nd April 2026

Read all reviews Write a review

About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (4583)

Complain

Hi .Every time I have a problem some bot contacts me! I filed a complaint that contrary to the credit agreement you charged the first installment on April 1st and not May 1st! I was ignored!!! Reviewed on: 16th April 2025

118 looks after me

118 looks after me in a way no other loan company has. They ensure I can afford repayments, they are constantly checking affordability for further loans. The repayments are within my budget and customer service are always so helpful and polite. Without 118 I wouldn’t be where I am today. Thankyou 118 you are too in my eyes ! Reviewed on: 16th April 2025

I firstly started with a credit card, then after 6-7...

I firstly started with a credit card, then after 6-7 months got a loan, very easy to use the app and very easy to apply, you also get warnings when your near to your balance to make a payment to make sure you don't you over which is very useful. Reviewed on: 16th April 2025

Easy application, money straightforward to bank acco...

Easy application, money straightforward to bank account :) highly recommended! Reviewed on: 16th April 2025

Easy, fantastic service

It was really easy. Money was transferred within hours. Really helped out in a time of need. Reviewed on: 16th April 2025

Great service

Fast easy to use app great communication Reviewed on: 16th April 2025

Great Loan Experience with 118 118 Money

Quick and easy application, clear terms, and no hidden fees. Customer service was helpful and friendly, and I received the funds fast. Repayments were manageable, and it even helped improve my credit score. Highly recommend! Reviewed on: 16th April 2025

Customer Service.

Have taken out 2 loans with them and both have been easy to understand and customer service has been very helpful with any of my enquiries that I had Reviewed on: 16th April 2025

Very good customer service and good rates

Very good customer service and good rates Reviewed on: 16th April 2025

Great experience.

Very easy to use and to understand Reviewed on: 16th April 2025

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