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118 118 Money: Personal loan reviews

4.90
Based on 1,812 reviews, last reviewed 9th Oct 2025
98% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

I'm very happy with everything and specifically with... I'm very happy with everything and specifically with people on the phone they're so nice Reviewed on: 9th October 2025
Barbora Bendova's avatar
Barbora Bendova

Latest lowest rating:

1

Dreadful to deal with. Awful if you miss/delay payment you will be hounded with texts, emails & phone calls if you answer the phone all you get is a recorded message telling... Read more Reviewed on: 1st August 2025
Lynn b's avatar
Lynn b

About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (1812)

It was swift and efficient and I was dealt with prof...

5
It was swift and efficient and I was dealt with professionally. Reviewed on: 22nd April 2025

Easy process, poor interest rates

4
Your interest is pretty poor, I had no choice due to a vet bill happy my pet is alive but not happy paying almost 50% extra Reviewed on: 22nd April 2025

Easy application process, clear information and quic...

5
Easy application process, clear information and quick release of funds. Reviewed on: 22nd April 2025

1 of the easiest application processes iv ever had c...

5
1 of the easiest application processes iv ever had clear & easy to navigate app they don't hassle you to take out credit cards or more loans like other company's Reviewed on: 22nd April 2025

Very good service efficient and also after service...

5
Very good service efficient and also after service good when required staff polite and well mannered. Reviewed on: 22nd April 2025

When all the odds were against me, 118118 stood for...

5
When all the odds were against me, 118118 stood for me, no broker or lender wanted to give me a loan even as low as £1000, the interest was so high that I couldn't comprehend but 118118 gave me with so much ease. I spied and got approved sane day and got the money same day. That was awesome, 118118 is the BEST and I recommend them anytime anyday Reviewed on: 22nd April 2025

Nice team, great work, easy to complete everything.

5
Nice team, great work, easy to complete everything. Reviewed on: 22nd April 2025

Overall great experience

5
When i applied for a loan, the check was very quick. The interest rate was great and communication was excellent and detailed. Reviewed on: 22nd April 2025

very straightforward

5
The whole process was very straightforward, and 118 118 customer service are very efficient and helpful. Reviewed on: 22nd April 2025

very userfriendly website application

5
very userfriendly website application Reviewed on: 22nd April 2025

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