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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.68 (860 reviews)

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1.51

Based on 860 reviews, last reviewed 6th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

10% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

Almost got me arrested Opened a new policy in November, now currently February 2025. It turns out these scammers cancelled my insurance without telling me and allowed me to ... Read more Reviewed on: 6th February 2025

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

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1st Central Car Insurance reviews (860)

Con-artists

Literally lied to me, claimed I signed something the day before (when I hadn't even logged in or been on a computer, I don't carry out this stuff on phone). Then when I proved they were lying they tried to take my money anyway. Avoid at all costs. Reviewed on: 17th October 2022

100% Scam

They sent me the sensor and I can't login to the app. I phoned up twice and the man on the phone said just drive as normal and try to login later. They cancelled my policy and gave me back the refund. They charged me cancelation fee and the sensor. I phoned up again and they said get another insurer. Fuck Reviewed on: 14th October 2022

At least Dick Turpin wore a mask

They did it to me too say they need more information and charge you for it .. tie you up in knots give you a major headache never a uk person on the phone they keep your card details on file.. and they are the biggest load of crooks on earth don't touch them Reviewed on: 13th October 2022

Sly

Sly company, not nice to deal with, hard to get your money back if they take it by accident too! Reviewed on: 12th October 2022

DODGY BUSINESS PRACTICES

Once cover has been taken out they will pretend that they haven't received all of the information and will hit you with untold admin fees. Use Aviva or Churchill instead. Reviewed on: 11th October 2022

Useless, thieves

I thought Admiral was bad and then i got 1st central. Despicable Reviewed on: 10th October 2022

Excessive unnecessary charges

I wish I had read reviews before taking two policies. Similar to others asked for the V5 document and then charge of £69 for amending date. Never experienced an insurance company like this before. Avoid Reviewed on: 5th October 2022

RIP OFF --BE WARNED

After giving you a competitive quote they will come at you after the 14 day cooling off period to say the details on the policy may be incorrect ---things they have added or adjusted and then tell you you have to pay £68 inc administration fee --how can they get away with this ?? my mistake was to pay for the policy upfront should have done a monthly payment and would have stopped it Reviewed on: 5th October 2022

just awful

waited 3 weeks for them to arrange a payout and still waiting 12 days later for the money to land in my account. Really bad customer service on their webchat AVOID AVOID AVOID Reviewed on: 5th October 2022

Just avoid this company

Just avoid this company, took out car insurance with them and a few months later they asked for me to send some documents to them as well as give them a call, the call centre was only open Monday to Friday from 9-5 so I had to call them during work. During the call they said that I had put the date I bought the car down incorrectly but in fact they had just made a date up out of the blue and the document I had submitted was correct and inline with what I had put down. After this they then asked me what I did for work, I said I’m a mechanical engineer doing design work and he said “so you’re a design engineer” I just went along with it however when it got to the end of the call he said “that will be £100 added to your bill” this was done for the change of one word, mechanical to design, said I would not pay and hung up, they then put the bill onto my account and said it had to be paid within the week, I tried emailing them to sort this out but I only got a stock Email reply and nothing ever came of it. Sadly I had to fold to them and give them the £100 but I will never buy anything of there ever again. Summary – cold calls fishing for small changes on your policy and ask for £100 for one-word changes in your policy with no way to fight against it. Avoid like the plague. Reviewed on: 30th September 2022

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