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Monument: Savings reviews

Name: Savings
Rating: 4.92 (947 reviews)

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4.93

Based on 947 reviews, last reviewed 12th Jun 2025

95% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

I can't fault Monument.... Monument offer very competitive interest rates and the app is straightforward to use. A major plus point for me is that withdrawals from Monument's Ea... Read more Reviewed on: 12th June 2025

Latest lowest rating:

2

not good Not complete expectations. There shiuld be real time expenation. Reviewed on: 29th March 2025

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About this product

Monument clients can save between £25,000 and £2m.

Accounts include Easy Access, Limited Access Saver, Fixed Term Deposits, Notice Accounts, and an Easy Access Cash ISA. Monument savings accounts can be opened and managed through the mobile app. The UK-based team is available via in-app live chat, call, video, or email.

Monument savings reviews help you find out what it’s really like to be a client. If you’ve used Monument before, you can also leave a review and share your experience.

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Monument Savings reviews (947)

Good customer service, clear written communication a...

Good customer service, clear written communication and a secure app. Reviewed on: 28th March 2025

Easy to open an account

It was really easy to open an account with Monument, as their support team gave me very clear and helpful instructions for providing additional identification that was required. The app is really easy to use as well. Reviewed on: 26th March 2025

Easy to onboard and very easy to use!

Easy to onboard and very easy to use! Works smoothly and gives an excellent rate. Membership benefits are impressive too! Reviewed on: 22nd March 2025

Just works really well.

Just works really well. Very quick onboarding Reviewed on: 22nd March 2025

Any issue or concern I had was instantly resolved an...

Any issue or concern I had was instantly resolved and answered by the team. I feel like I have a good personal relationship and that makes me a happy customer. I also enjoy the experience all in all. Reviewed on: 21st March 2025

Good rates, nice app, quick response from customer s...

Good rates, nice app, quick response from customer service, and UK team. Reviewed on: 20th March 2025

Such a difference from other banks!

Such a difference from other banks! Convinced by their customer service and product offering. Reviewed on: 17th March 2025

Excellent customer service

Excellent customer service everytime, backed up with an amazing app. Reviewed on: 16th March 2025

A breath of fresh air

The Monument website is informative and thorough. The Monument app to set the account up is exemplary and very simple to use and understand. A breath of fresh air! Reviewed on: 16th March 2025

Monument No. 1 Bank for Savings

I am still surprised how well everything went with Monument so far, they are my absolute favorite, I have invested a lot of money and still keep it in the multiple accounts I have opened with them, I really hope they stay consistent and continue to provide the best value and respect for their customers Reviewed on: 15th March 2025

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