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Monument: Savings reviews

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4.92
Based on 701 reviews, last reviewed 12th Apr 2025
58400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
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0%
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1%
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Latest highest rating:

5

Very helpful Very helpful with good interest rates, easy to use app Reviewed on: 12th April 2025
Simon T's avatar
Simon T

Latest lowest rating:

2

not good Not complete expectations. There shiuld be real time expenation. Reviewed on: 29th March 2025
Leung D's avatar
Leung D
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About this product

Monument clients can save between £25,000 and £2m.

Accounts include Easy Access, Limited Access Saver, Fixed Term Deposits, Notice Accounts, and an Easy Access Cash ISA. Monument savings accounts can be opened and managed through the mobile app. The UK-based team is available via in-app live chat, call, video, or email.

Monument savings reviews help you find out what it’s really like to be a client. If you’ve used Monument before, you can also leave a review and share your experience.

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Monument Savings reviews (701)

Good

5
Easy and reliable ... Communication is also very good Reviewed on: 13th February 2023
Philip Brydon's avatar
Philip Brydon

Looking for good Investment

4
I was looking to invest my money and came across your rates on Martin Lewis newsletter. It took a while as your site was inundated with customers all wanting the good rates. Even though I missed the deadline due to the withdrawal of the offer Monument honoured my application as I had completed the form in time.I was most grateful. I passed details onto family and freinds who were looking to invest. Reviewed on: 12th February 2023
Ceri Williams's avatar
Ceri Williams

Good interest rate

5
Fixed term savings account is good, interest rate was one of the best at the time. Opening the account was quick and easy. App is good. Reviewed on: 11th February 2023
Louise's avatar
Louise

All good here

4
Had never heard of Monument before investing a chunk of my savings with them but have had no issues at all with them and their communications are good and clear. Looking forward to receiving my interest when the investment matures. Reviewed on: 10th February 2023
David Plumb's avatar
David Plumb

Easy

5
Great app! Easy to navigate. This gives a sense of security. Reviewed on: 10th February 2023
Gary Shannon's avatar
Gary Shannon

Excellent investment

5
Good app and easy to keep records Reviewed on: 10th February 2023
kuzinkate@yahoo.com's avatar
[email protected]

I am so grateful to have found Monument Bank

5
I love it - I put a break in my house buying search because of the economy and I wanted to put some of my deposit in a high yielding account. Monument was by far the best. Not only that - the app is so smart and slick! This is what I wish old school banks would be like, since they have the funds to come up with something better.... But alas Monument bank has such a great user experience! Not only that! Unfortunately my phone was stolen at the start of the year and I forgot everything with regards to accessing my Monument account. The client service team got back to me within 15 minutes after my email. Everything was sorted in 2 days - not because of delays, but because I had to provide a lot of materials. Communication was flawless - they let me know when they received what they needed from me, what stage they were at, and if there was any delay I was told when the task would be finished and what delayed it. I love Monument bank because I don't think about it besides recommending it to others and that's what I want from a bank - security, great value, fabulous customer service and to not think and worry about it. Reviewed on: 10th February 2023
Andreea Virban's avatar
Andreea Virban

Easy to deal with

5
Set up a savings account online , the first time I had done this. The process was very easy to do even for not so computer savvy people like myself . Easy to log in and check your account. Reviewed on: 10th February 2023
stuart warden's avatar
stuart warden

Answered phone straight away got told exactly what I needed

5
Wanted to invest in a bond staff member extremely helpful. I was concerned about transferring x amount over in case of trouble going through, staff member suggested transferring £1 to make sure account open and I’m happy then transfer as much as I want to after being happy. Fantastic service. Reviewed on: 10th February 2023
Mark zinzan's avatar
Mark zinzan

Banking made human

5
A great all round banking experience. A good banking app. Communicative and responsive, without being intrusive. Reviewed on: 10th February 2023
Tony Love's avatar
Tony Love

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