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Accord Mortgages: Mortgage reviews

Name: Mortgage
Rating: 3.1 (21 reviews)

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2.91

Based on 21 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

42%

10%

2 star

43%

Latest highest rating:

5

They were very informative, efficient and friendly t... They were very informative, efficient and friendly throughout. Reviewed on: 12th June 2025

Latest lowest rating:

1

Worst lender I’ve ever dealt with. Worst lender I’ve ever dealt with. • No Mobile App: Lacks a modern mobile app, making account management inconvenient. • Delayed Documentation: Wait... Read more Reviewed on: 12th January 2025

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About this product

Looking for Accord Mortgage reviews? People share their reviews on Smart Money People so that you can find the best mortgage provider for your requirements. Accord specialise in first-time buyers and buy-to-let mortgages. If you’ve used Accord Mortgages for your latest property, or a previous one, please share a review of your experience to help others who are also looking for a mortgage.

Accord Mortgages Mortgage reviews (21)

Review of the Accord Mortgages, Mortgage:

The worst company I have ever come across . If I could give it them 0 stars I would.

The worst company I have ever come across. They have no respect or dignity towards their customers. They will cost you money with no intention of offering you the mortgage. I am a first time buyer and they accepted a mortgage subject to an additional survey being carried out to confirm no subsidence, over sailing or under sailing in the house we was buying which the local valuer wanted. We obtained and carried out a survey at our own expense which involved digging holes to footings and removing bricks on the house to expose the foundations. This reveled absaloutly no damage to the footings or structure of the house (We had to pay for the survey company to come out twice and for the manual labour work that was carried out) Not to mention the risk of catching COVID this caused to the vender and her family in regards to having people carrying out this unnessasary work. The survey concluded there was no subsidence, oversailing or undersailing which is what the valuer wanted confirmation on and also mentioned there is no work that needs to be done to the house - this survey was never forwarded to the actual individual who carried out the original valuation/survey. Following the survey they requested we fitted additional helifix bars (which was not needed or seen as essential and are not fitted on any house in the same estate or area we was buying in) - we sourced a quote (at their request) for these bars to be fitted from a credited firm anyway as we was desperate and running out of time(they would also not offer an extension even though they was requesting additional work in the middle of a pandemic!!!!) Upon receipt of the quote, which they requested was done, they then said they will not proceed - we could of paid for and got the requested work done but was hesitant as they have been misleading throughout so we wanted confirmation they would offer after. We jumped through every hoop they put in front of us and they was still refusing which makes me believe they had no intention of offering the mortgage, even though they made me spend money on surveys which confirmed nothing was wrong with the house or structure. As they quoted in their email - ‘The Society does not want to take on a property where there is evidence of potential ongoing movement’ Even though the survey confirmed there was nothing wrong, even though the survey confirmed no essential work was needed with the house and even so If this was the case, they should never have asked me to carry out additional work if they thought this was an issue in the first place. They tried everything to worm their way out of it and went against what they said which has cost me a lot of money. AVOID AT ALL COSTS. Individuals and mortgage advisors warned me about accord but I have now had to deal with this upfront myself. I have now read reviews and it is very difficult to find any review which is good. I should never of wasted my time and I hope whoever reads this does not. I have seeked legal advice and action will be taken very shortly and on top of that we will requesting the money they made me spend to be refunded. Do not let the thought of a lovely new home overshadow the fact that this company is useless and has no care for what they do. Reviewed on: 11th February 2021

They were very informative, efficient and friendly t...

They were very informative, efficient and friendly throughout. Reviewed on: 12th June 2025

Worst lender I’ve ever dealt with.

Worst lender I’ve ever dealt with. • No Mobile App: Lacks a modern mobile app, making account management inconvenient. • Delayed Documentation: Waited six months for a letter of agreement to rent my mortgaged property. I paid a fee for it, yet the delay caused me to lose the rental opportunity. The fee was never refunded, but they still calculated interest based on the property being rented without notice. • Unjustified Payment Adjustments: Despite being on a fixed-rate mortgage, my monthly payments were recalculated to pay less towards the principal but more in interest—without any reason or notification. • Lack of Transparency: No clear breakdown of how much interest you pay monthly, making it difficult to track your finances properly. • Inconvenient Overpayments: Overpayments can’t be made directly through your account. You have to call customer support and wait around 30 minutes to speak to someone. Extremely disappointing service. Would not recommend. Reviewed on: 12th January 2025

After having our mortgage with them for over 5 years...

After having our mortgage with them for over 5 years, the renewal process was fast, care free and with no issues at all to get a new mortgage with them. Excellence service from start to finish. Reviewed on: 10th October 2024

Great customer service

Needed to speak to the customer service team about our mortgage product which is coming to an end soon. The Customer service representative couldn't have been more helpful. Joined the call fretting about the outcome, but she put my mind at ease and was extremely helpful. Came away feeling so much happier and with a plan for the future that we are happy with. Reviewed on: 24th May 2024

Mortgage provider with that personal touch

My first mortgage was arranged with Accord, it was a smooth process with no hitches. I was kept informed by the knowledgable, friendly advisors at all stages, whose customer service was second to none. I could always get through straight away when I rang and the advice I was given when I wanted to change my mortgage rate from fixed to variable was clear and I was able to make an informed choice. I recommend Accord to arrange any type of mortgage, professional, trustworthy and care about their customers. Reviewed on: 1st June 2023

Discrimination against a vulnerable person

Raised a complaint and Jenna Rogers closed my complaints without even contacting me to explain why, unprofessional and when i complained she said well you do suffer with mental illness so what do you know, shameful behaviour from an uneducated person and a discriminatory attitude towards mental illness Reviewed on: 18th April 2023

Mortgage during cpvid

This company has been very straight forward, no hidden fees and great efficiency even during lock down. Could not be happier. Reviewed on: 23rd February 2023

Good company

Good, basic mortgage company. Clear communication and options are set out in an easy to understand way. Reviewed on: 22nd February 2023

Great company

Worked with us to get our mortgage Reviewed on: 16th February 2023

Clear, secure, trusted

Found a deal with them by my broker last time we fixed, good deal, clear communication and secure portal Reviewed on: 18th January 2023

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