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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.60 (22437 reviews)

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4.60

Based on 22,437 reviews, last reviewed 29th Jun 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Admiral consistently provide excellent customer serv... Admiral consistently provide excellent customer service and value for money Reviewed on: 29th June 2026

Latest lowest rating:

1

Absolutely disgraceful insurance company! Absolutely disgraceful insurance company! Absolutely zero support! When I asked for help, I wad told to contact the 3rd party insurers. I had to do al... Read more Reviewed on: 16th June 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22437)

Trustworthy and reliable

I bought car insurance with admiral, they were the cheapest quote for me including motor legal cover and other add ons. Everything went smoothly, they refunded me £25 over lock down as we were not using the car as much and I even swapped my car recently and it was a very reasonable price to swap over with only a £9.50 admin fee. Reviewed on: 18th July 2020

Buy Admiral Car insurance, you'll regret it

I've bought Admiral car insurance for a year from July 2019. In August I've had 1 incident which was my fault, in which I did A single TINY scratch on the back of a car and absolutely nothing on my car. Took pictures of the "damage" and sent to them. Took MONTHS to sort this and AFTER they paid what they thought was fair, they informed me of their actions, no explanation. It's my insurance and they didn't even bother asking or explaining me anything??! And the most important part??? They paid £1000 for that!!! No explanation whatsoever!! In November, had another incident. I touched the back of another lady's car. It was dark but my headlights where pointing at the back of her car and we could see nothing was there apart from the car being very dirty and nothing was on my car, once again. Now, she contacts me the next day, claiming I had done damage to her car and sends me a video. I was 100% sure that wasn't me and informed Admiral of this. Plus this Karen figure had no proof I did that, she didn't even had a picture of my car touching the back of hers. This was in November 2019. Only this last June (7 months later) I found out they paid "Karen" £869 for a damage I didn't do. Plus, they had no proof I did that "damage". They just paid once again, without any explanations or notice. I understand I actually touched these cars and unfortunately I was unlucky these 2 people wanted to go through the insurance to solve this. But the insurance is supposed to only pay reasonable amounts of money and by explaining to the policy holder (aka the one, like many others, who PAY theirs wages and keeps them in business!!) the reason why they are paying that kind of money AND before they actually pay. The fact they paid £1000 for a single scratch was already SUPER ridiculous and outrageous but paying £869 for a damage I didn't do and the lady was obviously trying (and succeeded) to take advantage to get extra money for herself (I'm pretty sure she didn't fix that "damage"), it's beyond ridiculous and insulting for a paying customer. I feel deceived and robbed by Admiral, they made ridiculous decisions that impact my life greatly but because I'm just a number, they didn't care. I made a complaint to the Financial Authority, if that doesn't work, I'll do my best to get them as I'm sure other people went through similar things. I honestly don't know how Admiral has such good reviews but they FAILED greatly when it comes to my situation. Shame on you, Admiral, I wish people would boycott you. Reviewed on: 18th July 2020

Very Good

Great customer service, polite, friendly and good cost. Reviewed on: 15th July 2020

Looks after customers

Got a rebate from Admiral during lockdown, every little helps. They offered a good rate for my daughter's first car. I have been with Admiral 11 years, wouldnt go anywhere else, they would match other insurance bodies within reason. Reviewed on: 14th July 2020

Too hard to talk to

Had car insurance with them for a couple of years. Ended up changing my car and tried to contact them to get a new deal on the car. Ended up on the phone for over an hour before they told me that the phone system had gone down and I had to use the online chat. The online chat also stopped working. Ended up changing insurance company as it was easier than trying to get in touch Reviewed on: 13th July 2020

COVID-19 repayment

Thrilled to receive a small rebate from Admiral for reduced use of car during COVD-19 Reviewed on: 13th July 2020

Good value and easy to use with two cars

Was able to synchronise our two cars together, which was really useful Reviewed on: 13th July 2020

pleased

I have been an Admiral car insurance customer for a while now and as a new driver I have been impressed with the level of customer support I get from the insurance company and I am looking forward to my renewal to see if they can assist me with staying on with them as a customer. Reviewed on: 13th July 2020

Easy company to deal with

In recent years I have found Admiral provide a very competitive price for car insurance. Their websites and app are easy to use, and it is a simple process to adjust cover using the website. Early in the COVID-19 crisis they proactively announced £25 refunds on each policy which was a welcome an d unexpected bonus. Reviewed on: 13th July 2020

Best around

easy to apply for and customer service was great Reviewed on: 13th July 2020

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