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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.60 (22436 reviews)

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4.60

Based on 22,436 reviews, last reviewed 16th Jun 2026

67% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

4

I’ve been dealing with amoral for two years now ther... I’ve been dealing with amoral for two years now there great with customer service Reviewed on: 12th June 2026

Latest lowest rating:

1

Absolutely disgraceful insurance company! Absolutely disgraceful insurance company! Absolutely zero support! When I asked for help, I wad told to contact the 3rd party insurers. I had to do al... Read more Reviewed on: 16th June 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22436)

Great customer service

Staff are always very friendly and helpful when I ring them, whether to make a claim or just for a renewal. I change my car every six months and they always ensure the process of changing my insurance is as smooth as possible. Reviewed on: 28th July 2019

not long enough to say for certain

I have not been with Admiral car insurance long enough to say for certain how I’d rate their customer services. But they are helping me dealing with a recent no-fault accident that happened only a couple of weeks ago Reviewed on: 27th July 2019

Cheap but beware

Full of little catches and admin fees, hopefully will never have to make a claim with them. If you go direct for a quote they then do not appear on comparison sites regardless whether they were cheaper or not. Reviewed on: 23rd July 2019

Wrong car details

After purchasing another car and changing the details on the policy we had documents sent to us with the wrong registration number and the details of a car which didn't match the reg number. We informed them about this error and they tried to correct it, but they then reverted back to the old car details and the new reg. They were not able to update correctly when we changed the vehicle in the policy. We had to cancel the policy with them and as it was a multi car policy it meant that we also had to find new insurance at short notice for the other vehicles on the policy. We were not happy with the customer service that we received from them and have not used them since. Reviewed on: 23rd July 2019

Admiral car insurance

A decent premium with Good fully comp cover. However, admiral law are not brilliant at dealikg with car claims. They had lost my data a few times. My claim took over 3 years tool finalise. Reviewed on: 21st July 2019

Outstanding

Best product out there,very versatile and customer friendly and easy navigation,vert friendly staff. Reviewed on: 19th July 2019

Always cheap and reliable

You cannot beat Admiral for their prices, and they're always keen to match other prices too! Reviewed on: 16th July 2019

Great car insirance

Alway so helpful whenever I have a question. Reviewed on: 16th July 2019

Beware the Admiral Insurance roadside assistance package

ON breaking down (luckily close to a town centre) I had the unfortunate experience of being signed up with Admiral breakdown as part of my insurance package. This is operated by a third party company on behalf of Admiral. I made my call at 12:30pm.... and via a series of completely baffling calls and texts I was not collected until gone 9pm. My brakes had basically clamped into an on position, meaning a roadside fix was not possible. This did not stop the operators from sending out two roadside assistance vehicles over the course of five hours who both told me that for safety reasons, they could not fix breaks by the roadside, and I would need a pick-up to tow me home. Fair enough. Both of these drivers were baffled by the fact I had sat in my car waiting for 5 hours. They told me that the company that operates the call centre is completely unprofessional and frequently makes mistakes. I spoke to the same operator again and again, and eventually a completely different person managed to sort the issue and apologised profusely on behalf of their colleagues ineptness. Eventually I made it home shortly before midnight. Not a great experience. Reviewed on: 16th July 2019

cancelling due to sales of car

we cancelled the insurance with 10 months to go due to having to sell the car due to medical reasons, we only go £200 back from 500 due to "admin charges" felt ripped off Reviewed on: 15th July 2019

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