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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.60 (22443 reviews)

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4.60

Based on 22,443 reviews, last reviewed 19th Jul 2026

No new 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Admiral customer service is outstanding. Admiral customer service is outstanding. Every time I've rung them, whether with a straight forward or complex query, their staff have taken their t... Read more Reviewed on: 19th July 2026

Latest lowest rating:

1

RIP OFF ! Multi Car policyholder , put daughter - previously on policy - back on policy for 1 month (back from travelling) and was charged £220 ! Subsequently... Read more Reviewed on: 10th July 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car insurance reviews (22443)

Review of the Admiral, Car insurance:

Great helpful and cheap insurance

I have had this insurance company for years now. They have always been helpful in getting me the best price possible, and they are much cheaper than most other competitors. The best part is if you modify your policy (or add modifications on the car ) they accept this and only charge a £9.50 fee which is fantastic! Their webchat team are always super helpful and informative too. Reviewed on: 23rd August 2024

Credit Help

We wanted to buy a car, but we found out that my credit score was really low to do anything. I had about 10 cards in collections. One was a medical bill I guess. We hired a credit repair agency to assist me with my credit. Within a few weeks, they raised my score to 791, took care of all collection cards and added a seasoned line of credit. We got the new car ASAP. FixMyCredit is a sweetheart, you can hire them too; fixmycredit at writeme com Reviewed on: 28th March 2023

Love the multi car offer

been with Admiral for a while and love the multi car cover. Easy to deal with and no issues. Reviewed on: 23rd March 2023

How on earth is Admiral car insurance 4.8/5

My first, and definitely the last, claim I will be making through Admiral car insurance is an ongoing disaster. Car is off the road after an accident and I have been on the phone for 3 days with them trying to get them to assign the repair to a garage. Twice already they have assigned it to garages who cannot do the work, they will not give you a courtesy car until the car is assigned for repair and they have no idea how long it will take to find a garage, days, months they couldn't care less. I had to tell them that the garages they assigned rejected the jobs as I decided to phone the garages directly. Totally incompetent and as the titled says, how they have 4.8 /5 is frankly a joke. Reviewed on: 22nd March 2023

Simple multi-cover

Simple multi-cover of our cars and home insurance Reviewed on: 19th March 2023

Worse insurance company ever!

So I've been with Admiral for over 8 years. Never made a claim. Oct/Nov 2022 I made my first claim for a vehicle to be repaired.... and this was the outcome. 1 - My car was not allocated to a garage until 30 Jan 2023! 2 - I had and still have to constantly chase Admiral for an update. 3 - There was a complete disconnect between, Admiral, third party and the garage, no one knew where or what is being done with the car. 4 - You can never get hold of customer services despite the vast about of emails and contact forms I completed. 5 - I just had the vehicle delivered and the engine sounds awful plus a new dent has appeared. 6 - If you have a Landrover, they don't classify Landrover garage as an authorised garage. 7 - I did not get a courtesy vehicle until Jan 2023. 8 - Tried calling Customer Service Centre, guaranteed you're waiting for 1 hour which at that point the call is ended from Admiral. I understand delays may happen but what I don't tolerate is being ignored and not beimg valued as a loyal customers. 8 years! I spent nearly £10,000 of insurance premium to Admiral and this is the service you get back. Is the vehicle fixed? NO Have I contacted Admiral via forms, emails, calls? YES Has anyone contacted me back to fix this? NO This is an absolute nightmare. I would never be with Admiral insurance ever again and I strongly recommend - DO NOT USE ADMIRAL INSURANCE. Reviewed on: 18th March 2023

Mrs

Yes please help me and let me frica the money Reviewed on: 15th March 2023

Would score lower if I could

Claim went in on the 24th January. Car not collected until 20th February, received the car back on 3rd March. Car still founf to be un-drivable. Admiral won't even look at the car now. We are having to put this into our local garage at our own expense. Complaint has gone in and will follow up with the financial ombudsman/down the legal route. Reviewed on: 8th March 2023

Disguisitng customer service

Promised over 10 call backs and simply never happened. I have been without a car now for 3 weeks. I have spent 8 hours on the phone chasing this company up and am currenlty still wiuthout a car. They do not care. If you are reading this review avoid taking insurance out with Admiral. Reviewed on: 8th March 2023

DO NOT USE ADMIRAL- 18 weeks and the car is in the same place, no call backs no progress.

DO NOT USE ADMIRAL They will not recover your car, they don’t assess your car they don’t pick it up from the garage and most of all they will not fix or pay out the car. They won’t asker the phone and the will NEVER call you back. On the 24th of October 2022 My Volvo rs had an ABS cut out and the vehicle collided with a wall. I contacted Admiral to be told they couldn’t recover the car. I had to then pay myself to have the car towed to a garage. 18 weeks later my car is still in that garage. I have called admiral, emailed admiral, left messages, stayed on hold and even had the car assessed myself to see the damage. I have no car and as of 3 weeks ago now no job as I couldn’t drive to my contracts. Now my mortgage is at risk and my house. I have tried every avenue to contact admiral but to this day my car has not been recovered or assessed by admiral. If I call them they either promise a call back which never happens or they make you stay on hold for an hour. The person after an hour then claims they have no knowledge of what stage of the process the car is in but they can get me a call back from the correct team. 5x and so far no call back. They do not ever call back and they don’t tell you what is happening with the car. 4 months. No car no courtesy car and now no job. Thank you Admiral for taking my premiums and stealing them. The best part was when they filled to arrange a company to collect the car from the garage the company was so far away they refused. When another was organised the person collecting it was threatening and totally refused to collect the car after seeing it. Admirals response? Have £50 as a cheque for this incident of threatening behaviour and near violence from them. The cheque then bounced. Awful company and the worst insurance company I have ever dealt with I have a car with them and my house. It makes no difference they don’t do anything they are supposed to. 4 months and nothing. I would still be sat on the side of the road if I hadn’t done all the work myself so far. RUN!! DON’T GO NEAR THEM!!! Reviewed on: 1st March 2023

Awful! Do not use them

Delt with a Rena Higgins. Showed no remorse for my policy being cancelled without even being called via telephone. They allow me to take out a policy with a black box and marked me down for driving at night. They have left a dent on my perfect driving record, with no claims or accidents, since they deleted my policy…. Proceed at your own risk! Reviewed on: 28th February 2023

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