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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.74 (22423 reviews)

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4.74

Based on 22,423 reviews, last reviewed 26th Feb 2026

200% increase in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Jess, the customer service representative makes my day Last year, I purchased a one-year car insurance policy for my brother-in-law, who just relocated to the UK, through Admiral car insurance, using my ow... Read more Reviewed on: 26th February 2026

Latest lowest rating:

1

Not recommended Got this insurance provider for my car and after for my home- since beginning I have problems to log in in my policy- few calls to technical support- ... Read more Reviewed on: 16th February 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22423)

lack of windscreen cover

The windscreen of my vehicle got smashed and found it very difficult to contact the insurance company to organise a repair and was made to book a replacement windscreen online but not able to have the repair carried out for almost 2 weeks meaning I am without a car. I eventually contacted admiral who said they would call me back a week has now passed but no call back yet!! I therefore would not recommend this company as you may also be without a car for nearly 2 weeks as you have a cracked windscreen Reviewed on: 24th February 2023

Worst customer service possible

I never felt soo small as I did dealing with Admiral. Worst customer service I have experienced. I have spent a month calling and mailing the company to resolve a claim before leaving. I have been redirected from Customer Service to Claim department each time, where I had to describe the whole situation all over each time to a new person. I did that 8 times. I have been put on hold between each new person I spoke with, once for 1h20min, but I was soo desperate at that point, that I just waited. I have finally received email with updated claim, but as soon as I replied to confirm and send additional info, I didn't get any response to that or follow up emails for 2 weeks. By now I must have spent over 20 hours trying to resolve a claim worth 300GBP. Still not resolved. Reviewed on: 23rd February 2023

0 customer service

What ever you do please don’t insure anything with admiral they have 0 customer service read all there reviews Reviewed on: 22nd February 2023

Admiral Insurance shown nothing but CONTEMPT for their customers

No information, incorrect information and misleading information. I've been waiting 10 weeks to find out what's happening with my car and all i get told (after hours on hold) is 'someone will be in touch'. Telephone lines are constantly busy and it takes over 4 hours to be told that the person on the phone can't answer questions. I raised a formal complaint with a call handler that was never actioned. I am left without any clue as to what's going on and no one has ever called me once, despite being told repeatedly that someone would be in touch. Blatant lies. My disabled wife and I have been left stranded for OVER TEN WEEKS and had to resort to expensive taxis to access local services. I genuinely would recommend any other insurer than Admiral. Utterly disgusted. Reviewed on: 21st February 2023

Great if you like being on hold

No option to cancel online, no email address or webchat only call option which states they are busy. Reviewed on: 20th February 2023

Deeply flawed system and we will never use again

Wanted to share the appalling experience we are having with AdmiralUK. We scraped car in November and they have spent past 4 months not answering calls or repairing vehicle. First of all they sent the job to Steer Brackley. Steer declined the job. Admiral did not acknowledge this or notify this. We had to chase. Utter nightmare as Steer had no phone queueing system. After a few *weeks* of chasing, they sent it to somewhere which only operates out of the M25. We do not live within the M25 as our documentation clearly indicates. Again no acknowledgment or communication from Admiral. Christmas came and went with no update. We called and asked Admiral for an update and they said they’d call us back. 2 weeks later they had not called back. Chased again. Admiral said they’d send it to Steer Brackley. Square one. Promised vehicle picked up that day or the next. Spoilers: nothing happened. Steer had declined the work. On the phone the Admiral handler mentioned that because the car is driveable then it is not a priority. The next stage of the admiraluk circus was getting assigned to a local garage Liam Kenny. Again promises that it will be picked up promptly. Given assurances that it will be picked up promptly. Spoilers: Liam Kenny declined the job because they aren't Kia approved. Something you'd have thought Admiral might have spotted before asking them to fix our Kia model car. Other than our legal requirement for insurance, Admiral have provided nothing. No communication, no assistance and just hours and hours on hold to handlers going in circles. I will never use their service again and advise other people to avoid in the future. The 'on hold music' is stuck in my brain from the hours and hours that I have spent on hold. Currently referred to another garage. I asked the handler if the garage declined the work would Admiral notice and he couldn't answer. There is a flaw in their system whereby if a garage declines the work, Admiral takes no steps at all to find an alternative. Reviewed on: 17th February 2023

no confirmation of no fault

Been involved in a no fault accident where the 3rd party admitted fault. Easy right? Admiral proceeded to open a claim in my name (???) and book my car for repairs but never received confirmation of no fault in writing which makes me think this case is not settled or Admiral is trying to get the repairs done and ultimatelly tell me I need to pay myself. Now admiral is ignoring my calls, telling me the department I need to speak with is only 'calling back to customers'. I don`t understand why I have to queue for over 4 hours in total just to never settle such a simple query. I feel as though I`m wasting Admirals resources because they are so incapable of managing their workflow and actually reply to customers in time and resolve their queries the first time. It baffles me that such a big company has such fundamental issues. Avoid, pay more for a proper insurer who will answer your calls in few mins and repair your car in a few weeks (not few months like Admiral). AVOID AND SAVE YOURSELF HOURS OF WAITING AND CONFUSION Reviewed on: 14th February 2023

Absolute Cowboys.

Absolute Cowboys. Their approved repairer damaged my car whilst doing repair. They refuse to pay the full costs of rectification by the Jaguar garage instead inventing an invoice for £600 and claiming i sent it them and that was the cost. Liars. I have never sent them an invoice as I haven't yet recieved one! They then upheld my complaint and sent a cheque for £925 to include £325 compensation for service and delay. The real cost is going to be £1250 + vat and they have told me they are closing complaint and that is all they will pay despite me being significantly out of pocket, and having sent me an email prior, stating they would cover all costs of rectification. Jaguar also found a fractured wiring loom that Admiral's 'approved' repairer didnt even notice. Ill get what is due through law courts but could do without hassle. Seriously do not touch these charlatans. Their 'approved' repairer (who Admiral themselves have now subsequently ditched.. Vella group for the record) damaged my car and Admiral continue to refuse to pay the full repair costs. Reviewed on: 13th February 2023

Customer service

I’ve been with admiral for 3 years now. Never had to put a claim in but now I have and I called them the other day and was on hold for an hour before I even spoke to someone then got out on hold for another 20 minutes all to speak for a matter of 5 minutes. Great insurance but terrible customer service. Reviewed on: 6th February 2023

Never again

Very little help with my non fault claim when I needed them. Emails ignored, impossible to contact on phone,confusing letters sent out of the blue. Found dealing with them more stressful than the accident itself Reviewed on: 1st February 2023

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