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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.60 (22437 reviews)

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4.60

Based on 22,437 reviews, last reviewed 29th Jun 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Admiral consistently provide excellent customer serv... Admiral consistently provide excellent customer service and value for money Reviewed on: 29th June 2026

Latest lowest rating:

1

Absolutely disgraceful insurance company! Absolutely disgraceful insurance company! Absolutely zero support! When I asked for help, I wad told to contact the 3rd party insurers. I had to do al... Read more Reviewed on: 16th June 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22437)

Would score lower if I could

Claim went in on the 24th January. Car not collected until 20th February, received the car back on 3rd March. Car still founf to be un-drivable. Admiral won't even look at the car now. We are having to put this into our local garage at our own expense. Complaint has gone in and will follow up with the financial ombudsman/down the legal route. Reviewed on: 8th March 2023

Disguisitng customer service

Promised over 10 call backs and simply never happened. I have been without a car now for 3 weeks. I have spent 8 hours on the phone chasing this company up and am currenlty still wiuthout a car. They do not care. If you are reading this review avoid taking insurance out with Admiral. Reviewed on: 8th March 2023

DO NOT USE ADMIRAL- 18 weeks and the car is in the same place, no call backs no progress.

DO NOT USE ADMIRAL They will not recover your car, they don’t assess your car they don’t pick it up from the garage and most of all they will not fix or pay out the car. They won’t asker the phone and the will NEVER call you back. On the 24th of October 2022 My Volvo rs had an ABS cut out and the vehicle collided with a wall. I contacted Admiral to be told they couldn’t recover the car. I had to then pay myself to have the car towed to a garage. 18 weeks later my car is still in that garage. I have called admiral, emailed admiral, left messages, stayed on hold and even had the car assessed myself to see the damage. I have no car and as of 3 weeks ago now no job as I couldn’t drive to my contracts. Now my mortgage is at risk and my house. I have tried every avenue to contact admiral but to this day my car has not been recovered or assessed by admiral. If I call them they either promise a call back which never happens or they make you stay on hold for an hour. The person after an hour then claims they have no knowledge of what stage of the process the car is in but they can get me a call back from the correct team. 5x and so far no call back. They do not ever call back and they don’t tell you what is happening with the car. 4 months. No car no courtesy car and now no job. Thank you Admiral for taking my premiums and stealing them. The best part was when they filled to arrange a company to collect the car from the garage the company was so far away they refused. When another was organised the person collecting it was threatening and totally refused to collect the car after seeing it. Admirals response? Have £50 as a cheque for this incident of threatening behaviour and near violence from them. The cheque then bounced. Awful company and the worst insurance company I have ever dealt with I have a car with them and my house. It makes no difference they don’t do anything they are supposed to. 4 months and nothing. I would still be sat on the side of the road if I hadn’t done all the work myself so far. RUN!! DON’T GO NEAR THEM!!! Reviewed on: 1st March 2023

Awful! Do not use them

Delt with a Rena Higgins. Showed no remorse for my policy being cancelled without even being called via telephone. They allow me to take out a policy with a black box and marked me down for driving at night. They have left a dent on my perfect driving record, with no claims or accidents, since they deleted my policy…. Proceed at your own risk! Reviewed on: 28th February 2023

!!!!!PLEASE DO NOT USE THIS COMPANY!!!!!

In July 2020 a car crashed into my car while I was stopped. The other driver admitted liability straight away. Thankfully my 4-year-old was not in the car at that time. Admiral took my car away and carried out shoddy repairs using a third party. My car came back a different colour and the boot didn’t close properly. I was concerned about the car going on fire as there was are electric sensors in the bumper. Admiral sent an independent inspector that failed the repairs. New parts were required. I was asked to submit two quotes for the repairs myself which I did on Dec 2021 and February 2022. After calling, emailing and raising many complaints, I have found out they have now closed my case. Another driver ran into the back of me and I have been left with a bill of £4,500 for repairs and been ignored and swept under the carpet as if I don't exist. I kept my monthly payments as I need my car fixed. My car insurance runs out today. !!!!!PLEASE DO NOT USE THIS COMPANY, THEY DO NOT PAY!!!!! Reviewed on: 28th February 2023

lack of windscreen cover

The windscreen of my vehicle got smashed and found it very difficult to contact the insurance company to organise a repair and was made to book a replacement windscreen online but not able to have the repair carried out for almost 2 weeks meaning I am without a car. I eventually contacted admiral who said they would call me back a week has now passed but no call back yet!! I therefore would not recommend this company as you may also be without a car for nearly 2 weeks as you have a cracked windscreen Reviewed on: 24th February 2023

Worst customer service possible

I never felt soo small as I did dealing with Admiral. Worst customer service I have experienced. I have spent a month calling and mailing the company to resolve a claim before leaving. I have been redirected from Customer Service to Claim department each time, where I had to describe the whole situation all over each time to a new person. I did that 8 times. I have been put on hold between each new person I spoke with, once for 1h20min, but I was soo desperate at that point, that I just waited. I have finally received email with updated claim, but as soon as I replied to confirm and send additional info, I didn't get any response to that or follow up emails for 2 weeks. By now I must have spent over 20 hours trying to resolve a claim worth 300GBP. Still not resolved. Reviewed on: 23rd February 2023

0 customer service

What ever you do please don’t insure anything with admiral they have 0 customer service read all there reviews Reviewed on: 22nd February 2023

Admiral Insurance shown nothing but CONTEMPT for their customers

No information, incorrect information and misleading information. I've been waiting 10 weeks to find out what's happening with my car and all i get told (after hours on hold) is 'someone will be in touch'. Telephone lines are constantly busy and it takes over 4 hours to be told that the person on the phone can't answer questions. I raised a formal complaint with a call handler that was never actioned. I am left without any clue as to what's going on and no one has ever called me once, despite being told repeatedly that someone would be in touch. Blatant lies. My disabled wife and I have been left stranded for OVER TEN WEEKS and had to resort to expensive taxis to access local services. I genuinely would recommend any other insurer than Admiral. Utterly disgusted. Reviewed on: 21st February 2023

Great if you like being on hold

No option to cancel online, no email address or webchat only call option which states they are busy. Reviewed on: 20th February 2023

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