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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.74 (22423 reviews)

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4.74

Based on 22,423 reviews, last reviewed 26th Feb 2026

200% increase in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Jess, the customer service representative makes my day Last year, I purchased a one-year car insurance policy for my brother-in-law, who just relocated to the UK, through Admiral car insurance, using my ow... Read more Reviewed on: 26th February 2026

Latest lowest rating:

1

Not recommended Got this insurance provider for my car and after for my home- since beginning I have problems to log in in my policy- few calls to technical support- ... Read more Reviewed on: 16th February 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22423)

Admiral who's looking after your car?

I'm just going to explain my experience with Admiral insurance, in November I had an accident no other vehicles involved , which ended with my car being collected from a garage and being taken for storage by Admiral insurance. Admiral use a company called Copart which looks like a very reputable company as you would expect from a major insurance company like Admiral, unfortunately for me Copart subcontract to a company called West Midlands Machinery ltd (I wonder if Admiral are aware of this ) West Midlands collected my car and took it for storage to their "secure" storage location ( Unit A Sandfield Bridge, Brierley Hill DY5 4UG ) please use Google maps satalite view to look at this location and ask yourself would you be happy for your vehicle to be stored in this " professional storage location "for overnight storage before transferring to Copart ,I wonder why not straight to Copart 5- 10 minutes away . After about a week the vehicle was returned to me at the garage who were going to carry out the repairs but unfortunately on return the car was minus the expensive Catalytic converter (£1000 plus ) damaged bodywork and damaged alloy wheels this is only what I know about there could be more missing from the car . The mechanic refused to take the vehicle in the condition it was so returned to Copart. Copart say the damage and catalytic converter was already missing . Copart said they have carried out an internal investigation and supplied a word document saying vehicle was tracked from my garage to West Midlands Machinery ltd "secure" compound and then to Copart compound (10 minutes away ) and that's it ,surprise surprise have found themselves and West Midlands Machinery in the clear and state they did not remove any expensive parts or damaged the vehicle. As of yet Admiral are still looking into it . I believe someone thought that the vehicle was being scrapped for salvage and just helped themselves. Admiral need to do company checks on who they are getting to do their work because at the end of the day it is there responsibility and disappointed that a company like West Midlands Machinery can do work for Admiral. Reviewed on: 31st January 2023

The worst insurance

Admiral insurance are scammers. Don’t insure your car with them. They are unhelpful, they don’t provide full cover in the small print. If you have a problem, you are on your own. They are disgraceful. Reviewed on: 30th January 2023

Scam artists

Really terrible experience. I cancelled my policy after 3 and a half months to go onto the same insurance as my partner and after having the £55 cancellation fee paid they've managed to swindle me out of a further £150. No way to get my money back or resolve over the phone. Do not get insured with them if you can avoid it. The people on the phone are generally really nice but the system that are operating within is designed to get as much money out of policy holders as possible. Reviewed on: 29th January 2023

APPALLING CUSTOMER SERVICE AND CLAIMS PROCESS

Simply the worst customer service I've ever experienced in dealing with any service organisation of any kind. Attempting to make a motor insurance claim for the first time in 34 years of driving, as a result of another vehicle's reckless driving causing it to collide with me, has been excruciatingly painful and stressful to date. Forced to use the online claims form (which was glitchy, complex, misleading and heavily weighted to pressure the user down a 'total loss' road), since submitting my claim on 3 Dec, I have spent more than 24 hours to date either on hold or engaging in 'online chat' only with non-claims team staff only and have not yet been able to speak to a claims team member, except on Sun 4 Dec when the claims team member I managed to get hold of told me she wasn't trained in the online claims system I had to use (not by choice!) but she promised me the appropriate person would call me ASAP that day/very soon after - still waiting! I've had similar promises since via the online chat and have my file handler's name yet I've still had no contact whatsoever. Submitting a claim is a stressful experience and something most people never wish to do yet Admiral seem not to care one iota about this. I have submitted 3 x complaints which are meant to be acknowledged within 5 days; the 1st one was acknowledged after 24 days and the others have not been at all. I do not want to go down a total loss route but I fear I will be forced down it despite me knowing the true pre-accident value of my vehicle to be at least 80% more than I've been quoted to repair it, as Admiral just want the 'easy option'. I am now out of pocket with a perfectly roadworthy vehicle now sat on my driveway as SORN pending claim resolution for almost 2 months to date, which I was about to sell before the accident, with no proactive contact or claim progression from Admiral whatsoever. Ombudsman here I come very soon but I doubt that will make much difference as Admiral just don't seem to care at all - they're quick to take your money but positively backwards when it comes to help you with what you pay them for! I shall never use Admiral again and cannot shout this loudly enough to anyone else considering doing so! Reviewed on: 28th January 2023

Difficulty in getting a response let alone action

I had a no fault accident on 28th November and reported the incident to Admiral within 24 hours. Since then I have spent literally hours and hours trying to speak on the phone. I finally established that they were unable to find a garage free to take my car and asked me to find one local to me. This involved more time on the phone but I found one that Admiral approved of. To day, 27 th January, the garage rang to say that they are still waiting for written authorisation.I have now been without my car for two months and have spent countless hours on the phone which is time I cannot afford since I am in my eighties and looking after my Ill husband. Do not use this company. Reviewed on: 28th January 2023

Worst company ever!

This is the worst company. 5 weeks ago someone crashed into my car. I have made over 60 calls, spent over 12hrs on hold, they told me I need to fix the car and pay for it and do the MOT and they will pay out. So I have. Every day for two weeks they keep telling me 'the money will be in your account by 5pm today.' TWO WEEKS AND 2HRS ON HOLD EVERYDAY. No money. I've spoken to Managers and they say the same thing. I actually think they are scammers and there is something illegal going on. They lie everyday, and I have zero confidence they will give me my money. Liars, cheats and scammers. Not one e-mail has ever been responded to in 5 weeks. I'm going to contact the Ombudsman, and if that doesn't work then eventually the police. They are stealing off people. I WANT MY MONEY! Reviewed on: 25th January 2023

Terrible, do not use

I have made a claim and it is impossible to speak to anyone, you wait for over an hour and nothing. I would not recommend to anyone and will cancel the policy as soon as I can Reviewed on: 20th January 2023

Blooming disgraceful

My son had his car stolen on 4th Jan 23. Terrible time getting through to right person, and when we did the response was awful. We asked for another quote to get my son mobile on another car that we owned. They quoted 600 quid more than his previous policy held with them, and wanted to rob him of 2 years NCB. Treated like it was HIS fault he got robbed. Useless. Reviewed on: 11th January 2023

The worst Insurance company EVER

ZERO customer service, never respond to emails, never pick up the phones. Look at the reviews on here. Snr Management don't care. AVOID LIKE THE PLAGUE Reviewed on: 3rd January 2023

If I could give a negative 10 I would. DISGUSTING.

If I could give a negative 10 I would. DISGUSTING. Appalling service. False advertising. Unethical with no care for customers. This company sells contracts that cannot fulfill they are disrespectful, careless, and hard to reach. They cost me more further to the damage I received. DO NOT USE. DO NOT RECOMMEND IT. If you have been belittled and abused by this fraudulent company please get in touch with the Financial Ombudsman authority. It's terrible to see companies like this in business. I AM APPALLED BY THE SERVICE, OR BETTER, LACK OF, PROVIDED BY ADMIRAL. And when action was made, although I was still not contacted and no one spoke with me, the excess calculations were WRONG. I have been a customer since 2016, paying a home and car insurance of nearly £2k. The company is a sale company that does NOT deliver the service and care to customers promised through their mission statement, misleading and fraudulent multi-media advertising, and, most importantly, detailed in the contract. The complete lack of communication has proved that Admiral, at the very least, has insufficient staff to deal with claims and has a definite utter disrespect for the current customers. Admiral's poor and inexistent care for my case has caused further damage to my health and mental well-being and caused me stress and anxiety, putting strain on my mental health and making me unwell. Further, it caused a lack of opportunity by depriving my work of a total of 19 hours so far spent on the phone with still no resolution. Instead of helping after an accident, Admiral only caused further distress and grief added to the one I have already suffered following the criminal act that led to the claim (arson on my property). The treatment and ethics I have experienced with the company caused me damage. We cannot go unnoticed as I hope no other customer has to suffer from such a damaging service. They do not deserve to be in business. Reviewed on: 29th December 2022

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