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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.75 (22430 reviews)

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4.75

Based on 22,430 reviews, last reviewed 26th Apr 2026

600% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Renewed my insurance with admiral and they were able... Renewed my insurance with admiral and they were able to close match other prices for me Reviewed on: 26th April 2026

Latest lowest rating:

1

Not recommended Got this insurance provider for my car and after for my home- since beginning I have problems to log in in my policy- few calls to technical support- ... Read more Reviewed on: 16th February 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22430)

APPALLING CUSTOMER SERVICE AND CLAIMS PROCESS

Simply the worst customer service I've ever experienced in dealing with any service organisation of any kind. Attempting to make a motor insurance claim for the first time in 34 years of driving, as a result of another vehicle's reckless driving causing it to collide with me, has been excruciatingly painful and stressful to date. Forced to use the online claims form (which was glitchy, complex, misleading and heavily weighted to pressure the user down a 'total loss' road), since submitting my claim on 3 Dec, I have spent more than 24 hours to date either on hold or engaging in 'online chat' only with non-claims team staff only and have not yet been able to speak to a claims team member, except on Sun 4 Dec when the claims team member I managed to get hold of told me she wasn't trained in the online claims system I had to use (not by choice!) but she promised me the appropriate person would call me ASAP that day/very soon after - still waiting! I've had similar promises since via the online chat and have my file handler's name yet I've still had no contact whatsoever. Submitting a claim is a stressful experience and something most people never wish to do yet Admiral seem not to care one iota about this. I have submitted 3 x complaints which are meant to be acknowledged within 5 days; the 1st one was acknowledged after 24 days and the others have not been at all. I do not want to go down a total loss route but I fear I will be forced down it despite me knowing the true pre-accident value of my vehicle to be at least 80% more than I've been quoted to repair it, as Admiral just want the 'easy option'. I am now out of pocket with a perfectly roadworthy vehicle now sat on my driveway as SORN pending claim resolution for almost 2 months to date, which I was about to sell before the accident, with no proactive contact or claim progression from Admiral whatsoever. Ombudsman here I come very soon but I doubt that will make much difference as Admiral just don't seem to care at all - they're quick to take your money but positively backwards when it comes to help you with what you pay them for! I shall never use Admiral again and cannot shout this loudly enough to anyone else considering doing so! Reviewed on: 28th January 2023

Difficulty in getting a response let alone action

I had a no fault accident on 28th November and reported the incident to Admiral within 24 hours. Since then I have spent literally hours and hours trying to speak on the phone. I finally established that they were unable to find a garage free to take my car and asked me to find one local to me. This involved more time on the phone but I found one that Admiral approved of. To day, 27 th January, the garage rang to say that they are still waiting for written authorisation.I have now been without my car for two months and have spent countless hours on the phone which is time I cannot afford since I am in my eighties and looking after my Ill husband. Do not use this company. Reviewed on: 28th January 2023

Worst company ever!

This is the worst company. 5 weeks ago someone crashed into my car. I have made over 60 calls, spent over 12hrs on hold, they told me I need to fix the car and pay for it and do the MOT and they will pay out. So I have. Every day for two weeks they keep telling me 'the money will be in your account by 5pm today.' TWO WEEKS AND 2HRS ON HOLD EVERYDAY. No money. I've spoken to Managers and they say the same thing. I actually think they are scammers and there is something illegal going on. They lie everyday, and I have zero confidence they will give me my money. Liars, cheats and scammers. Not one e-mail has ever been responded to in 5 weeks. I'm going to contact the Ombudsman, and if that doesn't work then eventually the police. They are stealing off people. I WANT MY MONEY! Reviewed on: 25th January 2023

Terrible, do not use

I have made a claim and it is impossible to speak to anyone, you wait for over an hour and nothing. I would not recommend to anyone and will cancel the policy as soon as I can Reviewed on: 20th January 2023

Blooming disgraceful

My son had his car stolen on 4th Jan 23. Terrible time getting through to right person, and when we did the response was awful. We asked for another quote to get my son mobile on another car that we owned. They quoted 600 quid more than his previous policy held with them, and wanted to rob him of 2 years NCB. Treated like it was HIS fault he got robbed. Useless. Reviewed on: 11th January 2023

The worst Insurance company EVER

ZERO customer service, never respond to emails, never pick up the phones. Look at the reviews on here. Snr Management don't care. AVOID LIKE THE PLAGUE Reviewed on: 3rd January 2023

If I could give a negative 10 I would. DISGUSTING.

If I could give a negative 10 I would. DISGUSTING. Appalling service. False advertising. Unethical with no care for customers. This company sells contracts that cannot fulfill they are disrespectful, careless, and hard to reach. They cost me more further to the damage I received. DO NOT USE. DO NOT RECOMMEND IT. If you have been belittled and abused by this fraudulent company please get in touch with the Financial Ombudsman authority. It's terrible to see companies like this in business. I AM APPALLED BY THE SERVICE, OR BETTER, LACK OF, PROVIDED BY ADMIRAL. And when action was made, although I was still not contacted and no one spoke with me, the excess calculations were WRONG. I have been a customer since 2016, paying a home and car insurance of nearly £2k. The company is a sale company that does NOT deliver the service and care to customers promised through their mission statement, misleading and fraudulent multi-media advertising, and, most importantly, detailed in the contract. The complete lack of communication has proved that Admiral, at the very least, has insufficient staff to deal with claims and has a definite utter disrespect for the current customers. Admiral's poor and inexistent care for my case has caused further damage to my health and mental well-being and caused me stress and anxiety, putting strain on my mental health and making me unwell. Further, it caused a lack of opportunity by depriving my work of a total of 19 hours so far spent on the phone with still no resolution. Instead of helping after an accident, Admiral only caused further distress and grief added to the one I have already suffered following the criminal act that led to the claim (arson on my property). The treatment and ethics I have experienced with the company caused me damage. We cannot go unnoticed as I hope no other customer has to suffer from such a damaging service. They do not deserve to be in business. Reviewed on: 29th December 2022

Milena Mondini de Focatiis Tell the Truth

In August the Chief Excutive said we are committed to delivering great service and to supporting all of our customers.With Xmas upon us it’s time for this lie to be firmly extinguished.This company which took 204 days with their nominated garage in Cardiff, I.R.G on Whittle Road, to repair simple storm damage, amazingly employs 7,500 in South Wales.Why then can’t one of them pick the phone up in an office block they wrongly label a call centre.Perhaps they are all working from home?How can this company give all their workers, including the claims department £1800 of free shares and their share holders huge dividends when they treat their customers so appallingly.A Welsh Company that makes me ashamed to be Welsh! Reviewed on: 23rd December 2022

Unreasonable Insurance Company

I received a call off Admiral in May accepting their client was at fault for damage to my vehicle. I decided that I wanted my insurance to deal with the repair but to claim off Admiral. My vehicle finally got repaired in August. My insurance company billed them and Admiral haven’t settled the bill. As a consequence this claim is unresolved and I have had my renewal price increased by £150. Admiral haven’t responded and my insurance company are now issuing court proceedings if they fail to settle the bill by the end of December. I thought Admiral were a respectable company with a good Defacto reading. I was totally wrong. As a named driver on my husbands policy that renewal price will also be effected until Admiral settle their debts. Do not go with Admiral Insurance. Reviewed on: 19th December 2022

Worse insurance company

Son has waited 6 months for settlement of claim. Have had to involve the Ombudsman as they don't even respond to requests for updates. Lots of similar complaints on Twitter and people are notifying the Ombudsman out of despair. Please don't use them. Reviewed on: 19th December 2022

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