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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.60 (22437 reviews)

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4.60

Based on 22,437 reviews, last reviewed 29th Jun 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Admiral consistently provide excellent customer serv... Admiral consistently provide excellent customer service and value for money Reviewed on: 29th June 2026

Latest lowest rating:

1

Absolutely disgraceful insurance company! Absolutely disgraceful insurance company! Absolutely zero support! When I asked for help, I wad told to contact the 3rd party insurers. I had to do al... Read more Reviewed on: 16th June 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22437)

Deeply flawed system and we will never use again

Wanted to share the appalling experience we are having with AdmiralUK. We scraped car in November and they have spent past 4 months not answering calls or repairing vehicle. First of all they sent the job to Steer Brackley. Steer declined the job. Admiral did not acknowledge this or notify this. We had to chase. Utter nightmare as Steer had no phone queueing system. After a few *weeks* of chasing, they sent it to somewhere which only operates out of the M25. We do not live within the M25 as our documentation clearly indicates. Again no acknowledgment or communication from Admiral. Christmas came and went with no update. We called and asked Admiral for an update and they said they’d call us back. 2 weeks later they had not called back. Chased again. Admiral said they’d send it to Steer Brackley. Square one. Promised vehicle picked up that day or the next. Spoilers: nothing happened. Steer had declined the work. On the phone the Admiral handler mentioned that because the car is driveable then it is not a priority. The next stage of the admiraluk circus was getting assigned to a local garage Liam Kenny. Again promises that it will be picked up promptly. Given assurances that it will be picked up promptly. Spoilers: Liam Kenny declined the job because they aren't Kia approved. Something you'd have thought Admiral might have spotted before asking them to fix our Kia model car. Other than our legal requirement for insurance, Admiral have provided nothing. No communication, no assistance and just hours and hours on hold to handlers going in circles. I will never use their service again and advise other people to avoid in the future. The 'on hold music' is stuck in my brain from the hours and hours that I have spent on hold. Currently referred to another garage. I asked the handler if the garage declined the work would Admiral notice and he couldn't answer. There is a flaw in their system whereby if a garage declines the work, Admiral takes no steps at all to find an alternative. Reviewed on: 17th February 2023

no confirmation of no fault

Been involved in a no fault accident where the 3rd party admitted fault. Easy right? Admiral proceeded to open a claim in my name (???) and book my car for repairs but never received confirmation of no fault in writing which makes me think this case is not settled or Admiral is trying to get the repairs done and ultimatelly tell me I need to pay myself. Now admiral is ignoring my calls, telling me the department I need to speak with is only 'calling back to customers'. I don`t understand why I have to queue for over 4 hours in total just to never settle such a simple query. I feel as though I`m wasting Admirals resources because they are so incapable of managing their workflow and actually reply to customers in time and resolve their queries the first time. It baffles me that such a big company has such fundamental issues. Avoid, pay more for a proper insurer who will answer your calls in few mins and repair your car in a few weeks (not few months like Admiral). AVOID AND SAVE YOURSELF HOURS OF WAITING AND CONFUSION Reviewed on: 14th February 2023

Absolute Cowboys.

Absolute Cowboys. Their approved repairer damaged my car whilst doing repair. They refuse to pay the full costs of rectification by the Jaguar garage instead inventing an invoice for £600 and claiming i sent it them and that was the cost. Liars. I have never sent them an invoice as I haven't yet recieved one! They then upheld my complaint and sent a cheque for £925 to include £325 compensation for service and delay. The real cost is going to be £1250 + vat and they have told me they are closing complaint and that is all they will pay despite me being significantly out of pocket, and having sent me an email prior, stating they would cover all costs of rectification. Jaguar also found a fractured wiring loom that Admiral's 'approved' repairer didnt even notice. Ill get what is due through law courts but could do without hassle. Seriously do not touch these charlatans. Their 'approved' repairer (who Admiral themselves have now subsequently ditched.. Vella group for the record) damaged my car and Admiral continue to refuse to pay the full repair costs. Reviewed on: 13th February 2023

Customer service

I’ve been with admiral for 3 years now. Never had to put a claim in but now I have and I called them the other day and was on hold for an hour before I even spoke to someone then got out on hold for another 20 minutes all to speak for a matter of 5 minutes. Great insurance but terrible customer service. Reviewed on: 6th February 2023

Never again

Very little help with my non fault claim when I needed them. Emails ignored, impossible to contact on phone,confusing letters sent out of the blue. Found dealing with them more stressful than the accident itself Reviewed on: 1st February 2023

Admiral who's looking after your car?

I'm just going to explain my experience with Admiral insurance, in November I had an accident no other vehicles involved , which ended with my car being collected from a garage and being taken for storage by Admiral insurance. Admiral use a company called Copart which looks like a very reputable company as you would expect from a major insurance company like Admiral, unfortunately for me Copart subcontract to a company called West Midlands Machinery ltd (I wonder if Admiral are aware of this ) West Midlands collected my car and took it for storage to their "secure" storage location ( Unit A Sandfield Bridge, Brierley Hill DY5 4UG ) please use Google maps satalite view to look at this location and ask yourself would you be happy for your vehicle to be stored in this " professional storage location "for overnight storage before transferring to Copart ,I wonder why not straight to Copart 5- 10 minutes away . After about a week the vehicle was returned to me at the garage who were going to carry out the repairs but unfortunately on return the car was minus the expensive Catalytic converter (£1000 plus ) damaged bodywork and damaged alloy wheels this is only what I know about there could be more missing from the car . The mechanic refused to take the vehicle in the condition it was so returned to Copart. Copart say the damage and catalytic converter was already missing . Copart said they have carried out an internal investigation and supplied a word document saying vehicle was tracked from my garage to West Midlands Machinery ltd "secure" compound and then to Copart compound (10 minutes away ) and that's it ,surprise surprise have found themselves and West Midlands Machinery in the clear and state they did not remove any expensive parts or damaged the vehicle. As of yet Admiral are still looking into it . I believe someone thought that the vehicle was being scrapped for salvage and just helped themselves. Admiral need to do company checks on who they are getting to do their work because at the end of the day it is there responsibility and disappointed that a company like West Midlands Machinery can do work for Admiral. Reviewed on: 31st January 2023

The worst insurance

Admiral insurance are scammers. Don’t insure your car with them. They are unhelpful, they don’t provide full cover in the small print. If you have a problem, you are on your own. They are disgraceful. Reviewed on: 30th January 2023

Scam artists

Really terrible experience. I cancelled my policy after 3 and a half months to go onto the same insurance as my partner and after having the £55 cancellation fee paid they've managed to swindle me out of a further £150. No way to get my money back or resolve over the phone. Do not get insured with them if you can avoid it. The people on the phone are generally really nice but the system that are operating within is designed to get as much money out of policy holders as possible. Reviewed on: 29th January 2023

APPALLING CUSTOMER SERVICE AND CLAIMS PROCESS

Simply the worst customer service I've ever experienced in dealing with any service organisation of any kind. Attempting to make a motor insurance claim for the first time in 34 years of driving, as a result of another vehicle's reckless driving causing it to collide with me, has been excruciatingly painful and stressful to date. Forced to use the online claims form (which was glitchy, complex, misleading and heavily weighted to pressure the user down a 'total loss' road), since submitting my claim on 3 Dec, I have spent more than 24 hours to date either on hold or engaging in 'online chat' only with non-claims team staff only and have not yet been able to speak to a claims team member, except on Sun 4 Dec when the claims team member I managed to get hold of told me she wasn't trained in the online claims system I had to use (not by choice!) but she promised me the appropriate person would call me ASAP that day/very soon after - still waiting! I've had similar promises since via the online chat and have my file handler's name yet I've still had no contact whatsoever. Submitting a claim is a stressful experience and something most people never wish to do yet Admiral seem not to care one iota about this. I have submitted 3 x complaints which are meant to be acknowledged within 5 days; the 1st one was acknowledged after 24 days and the others have not been at all. I do not want to go down a total loss route but I fear I will be forced down it despite me knowing the true pre-accident value of my vehicle to be at least 80% more than I've been quoted to repair it, as Admiral just want the 'easy option'. I am now out of pocket with a perfectly roadworthy vehicle now sat on my driveway as SORN pending claim resolution for almost 2 months to date, which I was about to sell before the accident, with no proactive contact or claim progression from Admiral whatsoever. Ombudsman here I come very soon but I doubt that will make much difference as Admiral just don't seem to care at all - they're quick to take your money but positively backwards when it comes to help you with what you pay them for! I shall never use Admiral again and cannot shout this loudly enough to anyone else considering doing so! Reviewed on: 28th January 2023

Difficulty in getting a response let alone action

I had a no fault accident on 28th November and reported the incident to Admiral within 24 hours. Since then I have spent literally hours and hours trying to speak on the phone. I finally established that they were unable to find a garage free to take my car and asked me to find one local to me. This involved more time on the phone but I found one that Admiral approved of. To day, 27 th January, the garage rang to say that they are still waiting for written authorisation.I have now been without my car for two months and have spent countless hours on the phone which is time I cannot afford since I am in my eighties and looking after my Ill husband. Do not use this company. Reviewed on: 28th January 2023

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