Write a review

Go to business site

Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.74 (22423 reviews)

View other Admiral products

4.74

Based on 22,423 reviews, last reviewed 26th Feb 2026

200% increase in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Jess, the customer service representative makes my day Last year, I purchased a one-year car insurance policy for my brother-in-law, who just relocated to the UK, through Admiral car insurance, using my ow... Read more Reviewed on: 26th February 2026

Latest lowest rating:

1

Not recommended Got this insurance provider for my car and after for my home- since beginning I have problems to log in in my policy- few calls to technical support- ... Read more Reviewed on: 16th February 2026

Visit provider site Read all reviews Write a review

About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Review Admiral: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Admiral Car insurance reviews (22423)

Milena Mondini de Focatiis Tell the Truth

In August the Chief Excutive said we are committed to delivering great service and to supporting all of our customers.With Xmas upon us it’s time for this lie to be firmly extinguished.This company which took 204 days with their nominated garage in Cardiff, I.R.G on Whittle Road, to repair simple storm damage, amazingly employs 7,500 in South Wales.Why then can’t one of them pick the phone up in an office block they wrongly label a call centre.Perhaps they are all working from home?How can this company give all their workers, including the claims department £1800 of free shares and their share holders huge dividends when they treat their customers so appallingly.A Welsh Company that makes me ashamed to be Welsh! Reviewed on: 23rd December 2022

Unreasonable Insurance Company

I received a call off Admiral in May accepting their client was at fault for damage to my vehicle. I decided that I wanted my insurance to deal with the repair but to claim off Admiral. My vehicle finally got repaired in August. My insurance company billed them and Admiral haven’t settled the bill. As a consequence this claim is unresolved and I have had my renewal price increased by £150. Admiral haven’t responded and my insurance company are now issuing court proceedings if they fail to settle the bill by the end of December. I thought Admiral were a respectable company with a good Defacto reading. I was totally wrong. As a named driver on my husbands policy that renewal price will also be effected until Admiral settle their debts. Do not go with Admiral Insurance. Reviewed on: 19th December 2022

Worse insurance company

Son has waited 6 months for settlement of claim. Have had to involve the Ombudsman as they don't even respond to requests for updates. Lots of similar complaints on Twitter and people are notifying the Ombudsman out of despair. Please don't use them. Reviewed on: 19th December 2022

Awful Customer Service

As I write I have been on hold for just over 96 mins and the likelihood this that when I do get through I will be informed that my claim is with a manager for approval. No they can't give any indication of when that might happen and that only moves the incident to the settlement team. Having been the victim of a crime and left without a vehicle, which is needed for both work and family transportation, you would think that they would show some empathy and have some level of customer service, rather than being two weeks after the event with no updates provided. Reviewed on: 16th December 2022

Admiral? Pirates more like! Criminals, pure and simple.

Admiral are literally criminals - they are accessories to fraud. They have refused my travel insurance claim based on fraudulent medical documentation from a foreign hospital that was riddled with errors and inconsistencies. I have provided a medical second opinion that supports my version of events but they won't accept it. Why? Because it means they'd have to pay what they owe me, about £1600. Absolute shysters devoid of scruples, empathy and competence. In 20 years of travelling all over the world I've never encountered such a cowboy operation. Avoid at all costs - or it will cost you. Reviewed on: 15th December 2022

SCAMMERS!!!

DO NOT USE ADMIRAL!!! They added a claim in my name on the insurance database and not to my policy. So I got no notification of this for over a year. I'm now being charged an extra £450 a year on my insurance and they will not help me at all. If you phone them you will be waiting at least 2 hours on hold only for them to not help you at all. Take this as a warning to say well away from the scammers! Reviewed on: 15th December 2022

DO NOT USE....FRAUD COMPANY

DO NOT USE INSURANCE COMPANY Admiral treat you like a criminal The garage choosen for the repair have admitted that they understaffed and my vehicle been in a compound awaiting for garage to fix it for over a week Insurance company have refused to provide courtesy vehicle till its in the repair garage. Today the repair garage have collected the car and said insurance company has rang them and said I'm not entitled to courtesy vehicle even though last week the insurance confirmed I was. It's in the policy that you get courtesy vehicle. We making complaint through Financial Ombudsman Service I know it be a wait but the insurance company will be held responsible for failure for basic service Reviewed on: 15th December 2022

Just don't try ringing them

I have spent hours on the phone just listening to their terrible music, their claims section is absolutely terrible, they need to employ more staff, I never have trouble ringing other insurance companies but Admiral are terrible Reviewed on: 15th December 2022

Never buy admiral car insurance.

When i brought my car insurance i agreed to having a black box. However the day they wanted to install it i couldn’t as i was on holiday. They refused to give another date and ended up charging me £340 a month. In june i had a car to car bump with NO damage. It’s now december and they have emailed me claiming there’s damage even though they have proof there isn’t any. They now want to charge a 19 year old £400 a month. Reviewed on: 14th December 2022

Awful company; unfair and punitive cancellation fee.

Tell me I owe them £350 cancellation fee after cancelling renewal. They didn't warn me of this and their website gives a very much lower figure for cancellation fee. Dishonest scammers. Reviewed on: 8th December 2022

Do you have a different Admiral product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Van Insurance
from Dial Direct 3.50 from 3 reviews
Specialist Car Insurance
from ERS Motor 4.33 from 3 reviews
Car insurance
from Howden 4.53 from 36 reviews

Want to see more from Admiral?

Home insurance
from Admiral 4.80 from 11770 reviews
Personal Loan
from Admiral 4.77 from 1396 reviews
Car Finance
from Admiral 4.69 from 136 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub