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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.75 (22430 reviews)

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4.75

Based on 22,430 reviews, last reviewed 26th Apr 2026

600% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Renewed my insurance with admiral and they were able... Renewed my insurance with admiral and they were able to close match other prices for me Reviewed on: 26th April 2026

Latest lowest rating:

1

Not recommended Got this insurance provider for my car and after for my home- since beginning I have problems to log in in my policy- few calls to technical support- ... Read more Reviewed on: 16th February 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22430)

Awful Customer Service

As I write I have been on hold for just over 96 mins and the likelihood this that when I do get through I will be informed that my claim is with a manager for approval. No they can't give any indication of when that might happen and that only moves the incident to the settlement team. Having been the victim of a crime and left without a vehicle, which is needed for both work and family transportation, you would think that they would show some empathy and have some level of customer service, rather than being two weeks after the event with no updates provided. Reviewed on: 16th December 2022

Admiral? Pirates more like! Criminals, pure and simple.

Admiral are literally criminals - they are accessories to fraud. They have refused my travel insurance claim based on fraudulent medical documentation from a foreign hospital that was riddled with errors and inconsistencies. I have provided a medical second opinion that supports my version of events but they won't accept it. Why? Because it means they'd have to pay what they owe me, about £1600. Absolute shysters devoid of scruples, empathy and competence. In 20 years of travelling all over the world I've never encountered such a cowboy operation. Avoid at all costs - or it will cost you. Reviewed on: 15th December 2022

SCAMMERS!!!

DO NOT USE ADMIRAL!!! They added a claim in my name on the insurance database and not to my policy. So I got no notification of this for over a year. I'm now being charged an extra £450 a year on my insurance and they will not help me at all. If you phone them you will be waiting at least 2 hours on hold only for them to not help you at all. Take this as a warning to say well away from the scammers! Reviewed on: 15th December 2022

DO NOT USE....FRAUD COMPANY

DO NOT USE INSURANCE COMPANY Admiral treat you like a criminal The garage choosen for the repair have admitted that they understaffed and my vehicle been in a compound awaiting for garage to fix it for over a week Insurance company have refused to provide courtesy vehicle till its in the repair garage. Today the repair garage have collected the car and said insurance company has rang them and said I'm not entitled to courtesy vehicle even though last week the insurance confirmed I was. It's in the policy that you get courtesy vehicle. We making complaint through Financial Ombudsman Service I know it be a wait but the insurance company will be held responsible for failure for basic service Reviewed on: 15th December 2022

Just don't try ringing them

I have spent hours on the phone just listening to their terrible music, their claims section is absolutely terrible, they need to employ more staff, I never have trouble ringing other insurance companies but Admiral are terrible Reviewed on: 15th December 2022

Never buy admiral car insurance.

When i brought my car insurance i agreed to having a black box. However the day they wanted to install it i couldn’t as i was on holiday. They refused to give another date and ended up charging me £340 a month. In june i had a car to car bump with NO damage. It’s now december and they have emailed me claiming there’s damage even though they have proof there isn’t any. They now want to charge a 19 year old £400 a month. Reviewed on: 14th December 2022

Awful company; unfair and punitive cancellation fee.

Tell me I owe them £350 cancellation fee after cancelling renewal. They didn't warn me of this and their website gives a very much lower figure for cancellation fee. Dishonest scammers. Reviewed on: 8th December 2022

The absolute worst car insurance company ever

Admiral insurance are awful. My wife had a small knock for knock accident and had lots of calls telling her to claim for injuries etc, that she didn't have then trying to get her a hire car and didn't pay out for any of the damage as she couldn't get in contact with them. No contact what so ever so we paid it all our selves. Over £1000. They are scammers so DONT use them Reviewed on: 4th December 2022

Worst insurance, stay away

One of their customers caused and accident that got my car wrote off, I have been trying to get in contact with them to sort everything out and make things cheaper for them but it’s useless. The claims team is so rude they hung the phone up on me while I was talking to them, they are very rude and they don’t help at all. Stay away. Reviewed on: 30th November 2022

ISSUED A DEFAULT NOTICE AFTER THEY REFUNDED ME FOR CANCELLING A POLICY WITH NO COMMUNICATION

Cancelled a policy with them and they processed a refund. Thought that was the end of it how wrong i was, received a default on my credit file dated th 24th November 2022 from admiral, so i rang them and they stated i owed the £237.40 so i questioned the refund there words it was our mistake. So a letter arrives 29th November asking for payment this letter is the first communication with them dated the 24th November, the very day they put a default on my credit file DUE TO THERE MISTAKE BE VERY VERY CAREFUL Reviewed on: 29th November 2022

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