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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.60 (22437 reviews)

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4.60

Based on 22,437 reviews, last reviewed 29th Jun 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Admiral consistently provide excellent customer serv... Admiral consistently provide excellent customer service and value for money Reviewed on: 29th June 2026

Latest lowest rating:

1

Absolutely disgraceful insurance company! Absolutely disgraceful insurance company! Absolutely zero support! When I asked for help, I wad told to contact the 3rd party insurers. I had to do al... Read more Reviewed on: 16th June 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22437)

Not Admiral

Someone crashed into the back of me then drove off. My car was written off however I managed to get the vehicle's number plate, Admiral were eager to send someone to collect my car but once they took it away they said I had 2 options, I could claim on my policy or I could wait for them to identify the other party but I would be charged storage fees. Since I couldn't afford storage fees I chose to claim. Worst mistake I've made in my entire life. They valued my car at approximately a third of what it was genuinely worth. They 'invalidated' my 12 month policy (which I pad for in full) which still had 6 months remaining. I had to buy a new insurance and they are telling me that until they can identify the driver the incident was my fault, therefore I've lost my no claims bonus and the new policy which I was forced to buy was almost triple the price of my previous one. It has now been over 10 months and they are saying they have still not identified the driver even though I provided his registration plate. I have kept asking them to ring me and keep me updated but I have had to ring them every single time we've been in touch (building up an enormous phone bill). I have received an e-mail from them saying that the member of staff handling my case will be charging £245 per hour, and they will be taking that from any money I eventually receive. I couldn't believe my eyes. It is now almost time to renew my policy again which means paying for another ridiculously overpriced policy all because they threatened to charge me storage fees if I didn't claim on my policy. They tricked me and I am hundreds if not thousands of pounds out-of-pocket all because someone crashed into the back of me whilst I was driving normally and because of Admiral. Please don't make the same mistake I did, even if Admiral offer you the cheapest policy, it is worth paying the extra to be with a different company just incase you are involved in an incident. Reviewed on: 21st November 2017

Appalling amount of time to process a claim.

Nearly three months ago I was hit from behind (whilst stationary in a traffic jam) by a driver who had a policy with Admiral. Despite almost immediate admission of liability, (not really much choice in this scenario) they have still not provided my insurance company with permission to proceed with repairs to my bike (at least that is what MCE claimed). I was told (by MCE) that Admiral will deal with everything in date order. Do they REALLY have a nearly three month back log with dealing with claims? I cannot believe it. I am not at all happy with either Insurance company. I think I will go elsewhere next time, but it will NOT be with Admiral. Reviewed on: 18th November 2017

Good Customer Service

Quick and easy to add extra drivers onto existing policy Reviewed on: 6th November 2017

Prompt response and helpful customer service

I picked Admiral for my car insurance last year. I had a breakdown shortly after joining them and require to be towed to the garage. The recovery came within 15 minutes from contacting customer service. When my insurance was about to expire i found a cheaper one elsewhere through a comparison website. The lovely lady on the phone not just matched but beat the quote I found. My experience with Admiral is 100% positive and I would recommend it to anyone Reviewed on: 1st October 2017

Very nice when processing my fault claim

They were really nice when I backed into a car. They dealt with everything and my premiums didn't sky rocket after. Reviewed on: 1st October 2017

Competitive Prices

For the first time ever, with any insurance company, I was actually able to autorenew my policy, because the new year's quote was cheaper than I could find anywhere else. Reviewed on: 1st October 2017

Everything straightforward

No bother, easy to set up. Good communication. Reviewed on: 1st October 2017

Good Value, But Be Careful

You get a good deal on the multi-car policies be careful when renewal quotes are given. My wife who has been driving 32 years with no accidents was quoted £650 for her small 1.25d Corsa, up from £170 the year before! The telephone advisor could not see why this was the case. Obviously we didn't put my wife's car on the policy! Reviewed on: 1st October 2017

Good insurers

Good value and fair coverage. I had no incidents during the year so did not have any extended dealings with the company. Reviewed on: 1st October 2017

Competitive quotes

In my experience they have provided the cheaoest quote every year out of the main insurance companies. Reviewed on: 30th September 2017

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