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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.60 (22444 reviews)

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4.60

Based on 22,444 reviews, last reviewed 29th Jul 2026

No new 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Easy to get a quote and set up the policy. Easy to get a quote and set up the policy. Communication was good and the members area was easy to use. Reviewed on: 29th July 2026

Latest lowest rating:

1

RIP OFF ! Multi Car policyholder , put daughter - previously on policy - back on policy for 1 month (back from travelling) and was charged £220 ! Subsequently... Read more Reviewed on: 10th July 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car insurance reviews (22444)

Review of the Admiral, Car insurance:

Good value for money!

Excellent price - cheaper than competitors! Reviewed on: 29th August 2023

Price good

Been with admiral a few years. never had to claim on insurance but have used breakdown cover a few times (now via AA). Price is always ok, renewal is easy. No issues. Reviewed on: 23rd August 2023

Does not live up to its name

They must be one of the worst car insurance businesses in the UK. I changed my car from a Honda CRV with a 27 group rating to a Peugeot 2008 with a 14 group rating and my insurance costs rose by over £100 a year. When I queried this they said car grouping was meaningless and they were not prepared to discuss their underwriting secrets with anyone, When I objected again they told me the matter was closed and that if I had an accident then the monthly payments would be cancelled and I would have to pay the remaining installments as a lump sum, The lady was arrogant and had certainly no customer service skills, Reviewed on: 23rd August 2023

Renewals

I have been a customer for home and car insurance many times over the years with Admiral and one thing that really annoys me is the renewal quotes are always really high but when you phone them they then apply discounts you are entitled to. Why not give me the discount straight away and stop trying to overcharge customers. I know many insurance companies do this and it isn't unique to Admiral but it really does annoy me as as I have been a loyal customer. Reviewed on: 23rd August 2023

Awful customer service.

If you are ever in the unfortunate position of needing to make a claim then please prepare yourself for some exceptionally awful customer service. A week later with 2 small children I have no courtesy car and have had to ring Admiral every day for an update only to be told they are sorry and they understand but they will be doing nothing about it. Have made 2 formal complaints in which I was just told it is what it is. I will be one of the 300,000 (reported in the press) leaving at my next renewal and I will be encouraging others to do the same. Also the app is terrible so that is another useless product from a useless company. Don't waste your money or time. Reviewed on: 23rd August 2023

Car insurance

Have had no problems with this insurance Reviewed on: 23rd August 2023

Reasonable and friendly

I've been with admiral for a number of years now, with their multi cover discount they are hard to beat and have had great customer service every time I've been in contact with them Reviewed on: 23rd August 2023

Affordable easy insurance

Really qui k and easy to set up my insurance, being from overseas I was worried I wouldn't be able to find something suitable for my circumstances but Admiral were super accomodating and affordable! Reviewed on: 23rd August 2023

Would reccommend

Best price on insurance year after year, also offer deals so I purchased travel insurance much cheaper than I was able to elsewhere. Reviewed on: 23rd August 2023

Quick and Efficient

My wife's car was written off in a head on collision. The car was removed quickly and a write off decision made the same day. Full market valuation settlement was completed within a week - excellent service, thank you. Reviewed on: 23rd August 2023

Easy to buy and manage online

It was very quick and easy for me to purchase my policy online on my phone when I bought my car. When I moved, it was easy to change my address online. This reduced my premiums so I quickly for a refund for the difference. Reviewed on: 23rd August 2023

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