Write a review

Aegon: Pension reviews

Name: Pension
Rating: 2.02 (222 reviews)

View other Aegon products

1.78

Based on 222 reviews, last reviewed 5th Jun 2025

100% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

I have two policies with this lot. have two policies with this lot. I reached 55 and had received a letter saying do you want to withdraw your pots. 2.5k in total. Since 29 April ive be... Read more Reviewed on: 5th June 2025

Read all reviews See your review

About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (222)

Review of the Aegon, Pension:

Great Value

I joined Aegon six years ago and have been very impressed with the performance of my pension since I joined them. Reviewed on: 15th January 2022

I like the service and the apps

Good encounters with the Customer Services. Always friendly and helpful. Some useful online advances recently for making it easier to keep track of things. Reviewed on: 8th October 2021

Used for over 20 Years

I have used Aegon for over 20 years for managing my pensions (Have two pensions from current and previous employer with Aegon). Have never experienced any issues with them. The two or 3 times I have had to contact them either via phone or e-mail, it has been dealt with in a timely manner. I use the App on a regular basis and 3 or 4 times a year use Target Plan to ensure my pension is on track and if any changes need to be made. Overall very happy with the performance of the investment funds my Aegon pensions are invested into. Hopefully this trend continues and I can look forward to a comfortable retirement. Reviewed on: 5th October 2021

great company

Great and very helpful company.They are very informative. Reviewed on: 4th October 2021

Excellent return

Very good communication and excellent return on investment Reviewed on: 4th October 2021

Always easy to contact and regular updates

I have always Aegon easy to contact, I love the app - it is really efficient and I am kept up to date with my pension contributions and forecast. Reviewed on: 20th September 2021

Never use these guys seriously no customer service

I have been struggling to get access to my company pension which is trapped with them for the past month. You call no one picks up. You try chat and the operators cancel the chat the minute you mention you want to leave. You email and they don't reply. Reviewed on: 2nd September 2021

REALLY HAPPY BUT CONCERNED

Switched 1 pension to Aegon around 2012 and it has made a lot of money, my other pension I was advised to leave where it was, anyway that pension was also moved to Aegon around about 3yrs ago and is doing really well. My only concern is while looking at reviews and thinking if they devalue them on purpose when you try taking money out and also delay you taking it out which will then make you pay some tax on it if it does not reach you in the right tax year. Reviewed on: 11th August 2021

Excellent service, thorough and precise.

Around 12 mths ago, I requested my pension be crystallised to provide a lump sum and varying monthly drawdowns to suit my needs. The company handled everything perfectly and the request was set up in a matter of weeks. The web-interface is intuitive and allows switching in and out of multiple funds and setting the monthly cash income level. Everything you need to do can be done through the Interface. One star removed as they were quite insistent I should have a financial advisor, but eventually they relented and allowed me to manage the account myself. I suppose they are still a little nervous releasing large funds direct to the client? Every transaction taken produces a set of related documents, so you can see with transparency any charges applicable. I also noticed the fund balance was not depleting as quickly as I expected, I put this down to the work of the fund manager realizing half decent returns! Reviewed on: 18th July 2021

Thank you for your feedback. We'll take it on board and strive to improve the service we provide.

The above comment they obviously haven't taken on board as my 2nd experience of a few years ago is as bad as the first time. Unfortunately, my company pension is with these people. Their behaviour goes against all trading standards and simple courtesy. You try and get your entitled pension paid out. I wish you good luck. I had the opposite experience with Standard Life. They were absolutely brilliant. Reviewed on: 15th April 2021

Shockingly, criminally bad.

I have been trying to take my pension for three months, and the dreaded beast that is Aegon have been unwilling to release the funds to my annuity provider. This should have been done by the third week in January, and as of today 5/3/2021, they still haven't released the funds. Due to the long delay, I have lost the annuity rate that the annuity provider quoted me and they have given up chasing Aegon. I have been trying to make Aegon release the funds, but they are virtually uncontactable...phone is never answered, just held listening to music and on the one occasion that the webchat wasn't busy, the person didn't have the know-how to answer my questions. Email asking them to release the funds was ignored. Statements they have sent me are wrong, GMP not mentioned, only mentioned as a means to block fund release 8 weeks into process. So I'm at my wits end, and to make it worse, the fund value had fallen precipitously in this time. This is beyond incompetent, it's criminal. Reviewed on: 5th March 2021

Do you have a different Aegon product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Pension Consolidation
from Aspire Financial Planning 5.00 from 3 reviews
Pension
from Nutmeg 4.64 from 54 reviews
Annuity
from Aegon 3.88 from 19 reviews

Want to see more from Aegon?

Annuity
from Aegon 3.88 from 19 reviews
International Investment
from Aegon 2.88 from 7 reviews
Life Insurance
from Aegon 2.25 from 10 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub