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Aviva: Pension reviews

Name: Pension
Rating: 2.03 (182 reviews)

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1.97

Based on 182 reviews, last reviewed 22nd Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

68%

Latest highest rating:

4

old fashioned processes Good company but some old fashioned processes (need to download and print off forms and then send them in the post). Very limited functionality on the... Read more Reviewed on: 7th September 2025

Latest lowest rating:

1

Incredibly slow & frustrating to deal with I have been trying to cash in a small pension for over two months. The initial international call took over an hour during which it felt like they we... Read more Reviewed on: 22nd December 2025

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

Aviva Pension reviews (182)

Review of the Aviva, Pension:

CATASTROPHIC PENSION LOSSES IN 10 MONTHS

I want to publish an email I sent to Aviva today so that it might help warn other investors, and also so it is on record: RE PENSIONS FUNDS - TK10370929 and TK10329410 Further to my earlier email today (and 5 days ago) - since no one from Aviva is replying to my emails or calling me to advise about the CATASTROPHIC LOSSES in my pension funds, as before I have been trying to call Aviva to discuss this with someone. However, I am not able to speak to anyone at Aviva because of this message "We are not able to talk to you because of an emergency. Try again later" So because I can't actually speak to someone at Aviva - I have attempted to take control of my Pension Funds myself. But, once again, Aviva is preventing me from doing this - see the following: In my Online Account, under the heading 'HOW YOUR PENSION IS INVESTED" - there is an option to "Choose Your Funds" However, although it states: "Press the button below to start the process of moving from your investment approach and telling us which individual funds you want to invest in." BUT....there is NO BUTTON TO PRESS!! - see the attachment Instead, there is a Call Us icon. But as I've explained above, when I call Aviva to speak about my Pension Fund, the reply is: "We are not able to talk to you because of an emergency. Try again later" So - at a time when my Aviva Pension policies - TK10370929 and TK10329410 - are incurring huge, seemingly uncontrollable losses - due probably to the high percentage of the policies being invested in High-Risk funds - I am being prevented from taking control of my own Pension Funds and moving them into Low-Risk funds. As I've explained in previous emails - the combined loss of my policies - TK10370929 and TK10329410 - since December 2021 is £38,273.54 + £9,653 = £47,926.54 in 10 months!!! The total funds left in my policies - TK10370929 and TK10329410 - today (28/09/2022) is - £77,469.46 + £19,377.20 = £96,846.66 My retirement date is September 2023 - less than a year away - but at the current rate of loss, there will be no money left in either policy. Therefore, because Aviva is not helping me - I want to take control myself - BUT I'M BEING PREVENTED FROM DOING SO BY AVIVA. I WANT SOMEONE TO CALL ME BACK PLEASE Reviewed on: 28th September 2022

Aviva charges extremely high annual maintenance charges

Aviva advertises beware of scammers but the biggest scammers are aviva pension My pension value of £3610 in 2021 has dropped to £2800 in 2023, Markets have gone up worldwide and my unit prices have risen. They advertise AMC of 1.69% and here they charged me £844 as annual maintenance charges. Those whose work place invests into aviva pension I would advise please check your statements and switch to other honest providers as your life time pension money is at stake here. Called the call centre as well and the person just mentioned that I cannot calculate numbers and cant comment on anything ,so much for helpdesk from Aviva Reviewed on: 9th August 2023

Excellent

Great connectivity with customers, ease of access via the app and quick turnaround for getting other pensions moved within the Aviva pot Reviewed on: 8th August 2023

Great

Great service and easy to use! Saving for my pension is an absolute breeze Reviewed on: 8th August 2023

Crash

Lost 32.000 pounds in 2years on my pension all they said was the down turn in bonds I thought they were supposed to look after our investments not turn a blind . Reviewed on: 2nd August 2023

Money would be better in a building society

this pension is loosing more money than is being paid in supposed to be a work place pension its a joke will be worth about zero . which is how many stars i would give it if i could Reviewed on: 28th July 2023

Impossible to access account

I had an aviva pension set up through the last place I worked hut have been completely unable to access my account Reviewed on: 28th July 2023

awfull and lost me thousands

worst fund ever and a rude and arragont ceo Reviewed on: 27th July 2023

Terrible service would give zero if could

If you won’t you’re money expect to work hard to get it it no human help . Do it on line but if you’re not good at that how can you they don’t won’t you to have you’re money people are in desperate times Reviewed on: 26th July 2023

Wealthify backed by Aviva

Easy to set up and access. Good initial incentives. I've actually lost money over the first several months. I'm obliged to go into a relatively cautious option which is overly focused on currency and bonds in a high inflation period when these are the worst choices. Reviewed on: 19th July 2023

AVIVA pension

Very poor performance and lack of recovery during volatile gilt market. Advise to hold firm even when fund loses 10% in last 12 months. Reviewed on: 5th July 2023

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