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Bank of Ireland Reviews

Ratings based on 12 reviews Last review 3 months ago
4.5 / 5Amazing overall rating

Bank of Ireland reviews from our Smart Money People can help you to find out more about life as a Bank of Ireland customer. Read and write Bank of Ireland reviews to help increase trust and transparency in Financial Services.

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Your Bank of Ireland Reviews (12)

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13th January 2017

Easy and reliable

I changed to this bank about 4 years ago. My previous bank was an online bank. This new bank were wonderful from day 1. They are friendly and made the transition over, so easy. I manage online but I also go into the bank for deposits etc. The online...

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I changed to this bank about 4 years ago. My previous bank was an online bank. This new bank were wonderful from day 1. They are friendly and made the transition over, so easy. I manage online but I also go into the bank for deposits etc. The online facility is easy and if I phone them up, again easy, polite and friendly. Best decision yet.

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9th January 2017

Take care of loyal customers

We first took out our mortgage with Bristol & West over 10 years ago. When they were taken over by Bank of Ireland I have to admit I was quite sceptical but they have been brilliant. We always fixed our mortgage and shop around to get the best deal...

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We first took out our mortgage with Bristol & West over 10 years ago. When they were taken over by Bank of Ireland I have to admit I was quite sceptical but they have been brilliant. We always fixed our mortgage and shop around to get the best deal when our deal comes to an end. Every time, through loyalty deals, we have stayed with Bank of Ireland as they have provided the best rate for us. Excellent customer service over the phone and quick to deal with enquiries.

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8th October 2014

Happy to bank with them, but they need to improve their in-house communication.

I have been banking with Bank of Ireland for 15 years. As well as my current and savings accounts I also have my mortgage and life assurance with them. In general I am a happy customer but I find that customer service is very inconsistent and that...

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I have been banking with Bank of Ireland for 15 years. As well as my current and savings accounts I also have my mortgage and life assurance with them. In general I am a happy customer but I find that customer service is very inconsistent and that the rules change depending on the person I am dealing with. For example, sometimes it is simply that I am not allowed to add a reference name on a payment unless I pay online, when another time the clerk will allow it. Sometimes they will allow me withdraw money my from notice savings immediately and other times they won't. It can be very convenient when they do let me but really it demonstrates how erratically they apply their own rules.