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Bank of Scotland: Car insurance reviews

Name: Car insurance
Rating: 1.88 (25 reviews)

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1.48

Based on 25 reviews, last reviewed 1st Oct 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

16%

72%

Latest highest rating:

4

Competitive and helpful, but don't be stung on renewal! Bank of Scotland offers competitive prices for car insurance, but like others, they do have a tendency to put prices up after a year, although this ti... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

AVOID this company Changed my car and tried to change insurance accross. Rang them and tgey told me my car did not exist and I could not get it insured. I went elsewhere... Read more Reviewed on: 1st October 2025

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About this product

Bank of Scotland car insurance is arranged and administered by BISL limited.

You can upgrade your Bank of Scotland car insurance policy by choosing from extra cover options including guaranteed replacement car, breakdown cover and keycare cover. Electric car insurance cover benefits are also included.

Bank of Scotland car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Bank of Scotland before, you can also leave a review and share your experience.

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Bank of Scotland Car insurance reviews (25)

Fees Fees Fees

I was annoyed that the insurance company charged me a £55 cancellation fee when my car broke and needed to be sold for parts. The cancellation mechanism was 100% automated and so £55 is not justifiable in my opinion. Reviewed on: 31st August 2022

Horrendous

Don't give yourself the headache. Cowboys and daylight robbers. Reviewed on: 31st January 2022

Abysmal customer service

I was charged an admin fee for an error on my online account which was not of my making. The complaints manager was both confrontational and would not listen to reason. I would not use this insurance company again. Disappointed and angry!! Reviewed on: 10th November 2021

Great rate for car insurance with added bonus gift card

Bank of Scotland turned out to be the cheapest for my car insurance with the added bonus of a gift card thrown in! Reviewed on: 12th July 2020

coned into renewing my policy

After receiving my renewal quote which was £110 more than the previous year, I compared other insurers who were a lot cheaper. I contacted the bank of Scotland insurance and over the phone they could drop it to almost what it had been previously. Now one month later they have taken the full amount quoted in the renewal. Its 2 days after my policy expired and they say they cant change it as they could not offer me any cheaper. I've been lie to and seriously angry. please stay clear of this company. Reviewed on: 11th July 2020

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