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Barclaycard: Platinum credit cards reviews

Name: Platinum credit cards
Rating: 4.1 (332 reviews)

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4.10

Based on 331 reviews, last reviewed 12th Jun 2026

1000% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

21%

10%

13%

Latest highest rating:

5

Great credit card The security is excellent and customer service good. When I needed help and support they were receptive to my explanation Reviewed on: 12th June 2026

Latest lowest rating:

1

Barclaycard don't want prompt payers I have had a Barclaycard for a long time and had a credit limit of £9500. I thought I might as well increase it a bit to £10,000. Within a few weeks m... Read more Reviewed on: 14th November 2025

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About this product

Barclaycard Platinum credit cards are designed for purchases and balance transfers.

You can get 0% on spending and balance transfers across a range of terms. Depending on the Barclaycard Platinum credit card you choose, you may be charged a balance transfer fee.

Barclaycard Platinum credit card reviews help you find out what it’s really like to be a customer. If you’ve used Barclaycard before, you can also leave a review and share your experience.

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Barclaycard Platinum credit cards reviews (332)

Efficient

Straightforward, does exactly what I need. Reviewed on: 9th April 2019

Treat customers unfairly

Despicable, borderline illegal, treatment of customers. As a loyal customer of over 20 years I asked to switch to a more suitable card and was told I wasn't allowed and had to close my account for 6 months and reapply. Using their Platinum card meant high interest and no benefits. I wanted to switch to their Platinum Cash Plus (cashback and better travel fees) but was refused on the grounds of being an existing customer. On complaining, I was told they were going to close the complaint immediately as 'there was no way they would change their policy'. Took 15 minutes on a call to finally get my account closed after 3 people asked me to repeat why I was leaving. Website is a nightmare to use. Recent changes to the login process are unbearable and whenever I try to pay in full it tells me that would put my account in credit. I have to guess how much I can pay off without triggering the error message. Moved to First Direct who treat their customers fairly and with respect. Won't be using Barclaycard ever again. They treat their customers with contempt, as if we don't have any choice as consumers. It's not the 80s anymore Barclaycard. Reviewed on: 30th March 2019

RIP off

I got my Barclay card in 2016 I was told it was a min payment of £5 when I applied for the card , throughout the years every month I would receive a late payment charge even though I pay it on time , when I called to find out why , I was told I was provided with false information , and have been over charged £300 , after a hour on the phone going through every single statement over 3 years I was fully reimbursed, absalutly shocking Reviewed on: 7th March 2019

High minimum repayments but good overall!

I find that the minimum payments on Barclaycard are a lot more than other credit card companies. They do tend to put limits up regularly and this can be a down side to having one if you are not responsible when using the card. Overall I like the freedom of having my Barclaycard for emergency use! Reviewed on: 10th February 2019

Card Services

Since l have this card l have enjoyed unlimited shopping home and when l am on holiday. It is very rewarding and l will recommend Barclayscard for everyone as it is very convenient to carry around. Reviewed on: 2nd February 2019

Bulgaria

Perfect for us Reviewed on: 30th January 2019

The best banking app in the market.

It's fab! The customer experience and functionalities offered are on the spot. Reviewed on: 29th January 2019

Just spot on, quick and easy

Very good service, all clear and simple. Reviewed on: 16th January 2019

Easy to use and flexible card - I would recommend

Great customer service, very helpful and they offer many options to you. There is also many ways for making your repayments. Reminders on your phone that your payment is due which is so useful. Only negative point is that I am not aware of any customer rewards or benefits programme that would make it a better customer experience (there may well be one). Reviewed on: 13th January 2019

Excellent company, great app

Have had this card for around 5 years. Good company and great app with contactless! Reviewed on: 13th January 2019

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