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Barclays: Current account reviews

Name: Current account
Rating: 4.31 (4963 reviews)

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4.31

Based on 4,963 reviews, last reviewed 11th Sep 2026

88% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Customer service Imogen and Kaye were extremely helpful when we called into the bank . Reviewed on: 9th July 2026

Latest lowest rating:

1

Dreadful scam checking options and crashing. 1) The options to get past scam checking are dreadful. Imagine you want to pay for physiotherapy. There is no option to select "Received goods or serv... Read more Reviewed on: 11th September 2026

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Current account reviews (4963)

How To Chat To Electrons.

My local branch recently became the bridge of the Starship Enterprise; an almost entirely automated alienation. The first thing I noticed upon entry was the silence. Whereas before the polite conversation among strangers and staff intruded into my wait now there is a strange side-effect of instead meeting electronic calculus -- people queuing for it don't speak. Possibly because the machine that has replaced a person doesn't, I don't know. The consequence is a much greater impression of existence as a functionary. Twice in the past three months, my account has been a few pounds overdrawn; formerly this would have elicited a semi-bespoke letter outlining resulting charges, possibly with a suggestion that I discuss this with the bank. Now no such thing occurs. A letter arrives detailing the incurred deduction intended next month (paper correspondence still surviving at the moment) but basically electrons don't do conversation. There's nothing to be discussed because like everybody else I'm an integer. You can still find one staff member to talk to when you go into the bank if you wait, but even there a change in tone intrudes. Also, all the middle-aged staff have vanished, at least from up front. Perhaps explaining it. Reviewed on: 17th December 2016

I get the information that I want, when I want and problems are solved quickly!

Barclays customer service through their app is great! Whether I am accessing account info or connecting to a customer services rep on the phone through the app. I recently lost my debit card, Barclays printed me a replacement in store on the same day, massively helpful. Brilliant. Reviewed on: 15th December 2016

Efficient, reliable service.

Have had a current account for over 10 years. Have no complaints. Would definietly recommend to freinds. Reviewed on: 11th December 2016

all round effective with good customer service

have never had any problems with it and have always found staff to be very helpful. Reviewed on: 10th December 2016

Truly Recommended

Constant support, friendly staff and easy-to-use interface. Reviewed on: 4th December 2016

Great overall bank account.

Every query with Barclays either in branch or over the phone is dealt with efficiently and confidentially. I have felt secure that my money is safe with them. Reviewed on: 2nd December 2016

Friendly company - always go the extra mile

Having had more than a few issues with Banks over the last few years, it was a breath of fresh air to deal with Barclays. Having had financial issues, and being unable to get credit of any kind, the one thing we struggled with more than anything was getting a bank account. Barclays were extremely helpful, keeping us up to date with all of our options, and recommending things we could do to help our future banking experiences - I would recommend their personal touch, and their app is fabulous. Reviewed on: 1st December 2016

Great bank for second chances

Having fallen into debt which I couldn't afford to repay as I should have done, I tried to open a current account with Barclays, but with a bad credit score I expected to be turned down. I wasn't. Not only did they give me the current account, but they allowed a couple of small "blips" go through without penalizing me. Thanks Barclays. Reviewed on: 30th November 2016

good

good customer service always friendly and want to tesolve your issue Reviewed on: 29th November 2016

Very good Banking

Ive been with barclays for 15 years now and all my family members are also ith barclays. i find barclays are easy to bank with and simple. Theres always a branch close by if i need to go into one, however everything is done online nowadays so there online services are great Reviewed on: 29th November 2016

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