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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (424 reviews)

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4.87

Based on 424 reviews, last reviewed 10th Sep 2026

29% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Tim at Bath BS was just great, professional &friendly. Tim at Bath Building Society was really helpful, friendly, professional and he took time to explain everything to us. Nothing was too much trouble or ... Read more Reviewed on: 10th September 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (424)

Good Chat

Quick initial response Helpfully answered my question quickly Reviewed on: 25th January 2022

Reply from Bath Building Society Thank you for your feedback. We are working hard to ensure that we can maintain our high customer satisfaction levels. Colin McDougall, Chief Commercial Officer. Response date: 27th January 2022

Buy to let

Quick, efficient service. Easy to use online Reviewed on: 25th January 2022

Reply from Bath Building Society Thank you for your feedback. Really pleased that you found it easy to use us online as this is something we are focusing on - whilst retaining the personal touch! Colin McDougall, Chief Commercial Officer. Response date: 27th January 2022

Chat

Easy way to communicate to answer my query and response was fast and efficient. Reviewed on: 21st January 2022

pretty swift

hoping to receive what has been said that will be sent today! Reviewed on: 19th January 2022

Buy for Uni mortgage

Prompt, professional response from Ian. Reviewed on: 18th January 2022

Reply from Bath Building Society Thank you for your feedback. Colin McDougall, Chief Commercial Officer. Response date: 19th January 2022

Tom is a Legend!

straighht talking and flexiblilty where appropriate, this lender is great and Tom is a good guy to deal with. Reviewed on: 14th January 2022

Reply from Bath Building Society Thank you for your great feedback which I have already shared with Tom and his manager. Very much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 18th January 2022

Holiday Let

Tom was very helpful and informative regarding all of my questions Reviewed on: 7th January 2022

Reply from Bath Building Society Thank you for your great feedback. Colin McDougall, Chief Commercial Officer. Response date: 8th January 2022

Great service from Tom

Very helpful service. Tom offered to review the property as well before we do a DIP very good service. Reviewed on: 22nd December 2021

Reply from Bath Building Society Thanks for your great feedback. Very much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 29th December 2021

Chat Service

simple language, patience and lovely staff Reviewed on: 17th December 2021

Reply from Bath Building Society Thank you for your kind feedback. Much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 20th December 2021

Initial contact about Retirement Mortgages

Very efficient response to my initial enquiry, with details emailed for ongoing discussion. Very impressed with the simplicity. If only the same could be said with other lenders! Reviewed on: 8th December 2021

Reply from Bath Building Society Thank you for your generous feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 9th December 2021

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