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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2059 reviews)

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4.70

Based on 2,059 reviews, last reviewed 15th Aug 2025

72% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Updating My Address I emailed BIBS in the evening when I found I couldn’t update my address online and had a response first thing the next morning advising me to telephon... Read more Reviewed on: 15th August 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2059)

Fast excellent service

Very helpful and pleasant staff. It is a shame that my local branch in Midsomer Norton has to close soon. Reviewed on: 28th June 2022

Reply from Bath Building Society Thanks for your feedback, i will pass it over to the team, we do have Bath online you can sign up to, take a look at our FAQ's for some more information on this, Louise Head of Savings Support Response date: 28th June 2022

The staff are always friendly and helpful

Great staff Could make access and transferring easier and more in line with other building societies so can do online banking Reviewed on: 27th June 2022

Reply from Bath Building Society Thanks for your feedback, we are working on our online proposition and we are also working on a mobile app so watch this space fantastic things to come, Louise Head of Savings support. Response date: 28th June 2022

Short and sweet

I wanted a quick answer .....as to how to transfer a sum from my Business Account to another bank....with a chat to Corinne, and got it. Is this information on your web site, as I preferred to go straight to the Chat panel to save time. Reviewed on: 27th June 2022

Reply from Bath Building Society Thanks you for your feedback, i will be passing this back to the team, Louise Head of Savings Support. Response date: 28th June 2022

excellent customer service

The online chat is very good and quick and always helpful Reviewed on: 27th June 2022

Reply from Bath Building Society Great to hear and thanks for your feedback, Louise Head of Savings Support Response date: 28th June 2022

quick, efficient service

very helpful service and quick to reply. disappointing that unable to transfer funds online and have to send a message to request it. Reviewed on: 21st June 2022

Reply from Bath Building Society Thank you for your feedback, we are working on our online proposition, and we will have a mobile app soon which will make transferring funds so much easier. Louise, Head of Savings support. Response date: 28th June 2022

Super service at Wood Street branch

Super service at Wood Street branch thank you for opening our account today, Tracey made it so easy for us. Reviewed on: 14th June 2022

Reply from Bath Building Society Thank you for your feedback, i will pass it over to the team, Louise Head of Savings Support. Response date: 22nd June 2022

Prompt and efficient service

Holly replied to my email the next morning and had already carried out my request. Very efficient. Reviewed on: 14th June 2022

Reply from Bath Building Society This is great to hear, thanks for your feedback, Louise Head of Savings Support. Response date: 22nd June 2022

Very helpful, excellent customer service

Applying for a Junior saver account for my grandchildren was very easy. The online chat (Liz was brilliant) and the email help were both excellent. Reviewed on: 9th June 2022

Reply from Bath Building Society Thanks you for the Feedback ,i will pass it on to the team, Louise Head of Savings Support Response date: 10th June 2022

Online chat

The online chat was easy and got the answer i needed immediately. Great service Reviewed on: 9th June 2022

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings Support Response date: 10th June 2022

Online problem solving

Not obviously, I will look at the account to see how to add an account. Reviewed on: 9th June 2022

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings Support Response date: 10th June 2022

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Bath Building Society: Savings reviews

72% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2059)

Fast excellent service

The staff are always friendly and helpful

Short and sweet

excellent customer service

quick, efficient service

Super service at Wood Street branch

Prompt and efficient service

Very helpful, excellent customer service

Online chat

Online problem solving

Review Bath Building Society: Savings now

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