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Bath Building Society: Savings reviews

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4.69
Based on 2,061 reviews, last reviewed 18th Aug 2025
70% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
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2%
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2%
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1%

Latest highest rating:

4

The questions I had were all answered clearly by Cha... The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025
tmto 's avatar
tmto

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
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Skye
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2061)

Efficiency Personified

5
The response is always helpful and quick. We deal with real people who take their work seriously. Not much more could be done to date. Thank you. Reviewed on: 30th June 2022
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BBS Member
Reply from Bath Building Society Thanks you for your great feedback. It is very much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022
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Bath Building Society

Bath Building Society Branch Review

4
Initial contact not good. Agent irritated I was asking questions about a downloadable document's contents. The letter is v. difficult to read - grey on white and small print. Subsequent phone conversation with Jon Sweating was excellent. Reviewed on: 30th June 2022
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your feedback. I am sorry to hear about your initial irritation but am glad that Jon was able to then assist you. Not having brilliant eye sight myself, small fonts and inappropriate font colours is one of my pet hates and we are trying to eliminate this from all of our paperwork and our website etc. We may have some way to go but we are working on it. In the meantime please continue to let us know if you spot anything that you think we could improve. Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022
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Bath Building Society

Bath Building Society Branch Review

5
In this day & age it is so wonderful to (a) get through on the phone without it ringing for hours & (b) to speak to a real person* without going through endless hoops. *who knows what they are talking about! Reviewed on: 30th June 2022
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Savings Customer
Reply from Bath Building Society I am glad we were able to help you. We do try our very best! Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022
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Bath Building Society

Bath Building Society Branch Review

5
Staff very approachable, friendly and gave me all the information I needed to make an informed choice. I was given plenty of time. Reviewed on: 30th June 2022
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your kind feedback. Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022
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Bath Building Society

Bath Building Society Branch Review

5
Good savings interest rate for junior saver. Local company. Easily accessible by phone Reviewed on: 30th June 2022
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your feedback. We do try and save our very best rates for our existing members, the local community of Bath and especially our younger savers. I am glad it is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022
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Bath Building Society

Bath Building Society Branch Review

5
Helped me with transaction, very patient & aided me with my disablement. Particular mention to Jane & Katie. Reviewed on: 30th June 2022
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your kind feedback. I will be sure to pass it on to Jane and Katie. Colin McDougall Chief Commercial Officer. Response date: 2nd July 2022
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Bath Building Society

Bath Building Society Branch Review

5
The lady in the Midsommer Norton office was welcoming, well informed and very efficient. Excellent customer service - couldn't be better! Reviewed on: 30th June 2022
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your kind feedback. Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022
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Bath Building Society

Bath Building Society Branch Review

5
Local - Easy access - Efficient & Friendly Reviewed on: 30th June 2022
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your generous feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022
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Bath Building Society

Bath Building Society Branch Review

5
My two phone calls were answer quickly by an adviser who was able to give me all the information I required Reviewed on: 30th June 2022
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thanks you for your great feedback. I am glad we were able to help. Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022
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Bath Building Society

Bath Building Society Branch Review

5
Exceptionally friendly and helpful service in Bath branch. It couldn't have been better, thank you! Reviewed on: 30th June 2022
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your very kind feedback. We are very proud of our branch staff and the service that they offer. It is always nice to see that there efforts are appreciated. Response date: 2nd July 2022
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Bath Building Society

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