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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2061 reviews)

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4.69

Based on 2,061 reviews, last reviewed 18th Aug 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

The questions I had were all answered clearly by Cha... The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2061)

Prefer a personal touch

Staff are always friendly and helpful, but I have had to set up on line as my branch is closing. I think it's time you offered all your clients the same products not better deals for Bath residents, otherwise I may have to move my account for better offers. Reviewed on: 10th August 2022

Reply from Bath Building Society Thank you for your feedback. For clarity we do currently restrict our very best products for those that live, work and study in Bath but also for our existing members. If you have been misinformed than please do let me know. Colin McDougall, Chief Commercial Officer. Response date: 11th August 2022

Transfer completed promptly, as usual

It has always been prompt when a transfer of monies has been made. The money is certainly there first thing next morning. Sometimes it reaches the nominated account the same day. Reviewed on: 8th August 2022

Reply from Bath Building Society Thanks for the feedback on our transfer process, I'll pass this onto the teams. Charlotte Tillen, Savings Support Manager Response date: 9th August 2022

Problem solvers

I like the personal touch and efficiency of response Reviewed on: 27th July 2022

Reply from Bath Building Society Thank you for your feedback, I will pass this over to the teams Response date: 1st August 2022

Dealing with staff

Very understanding staff and I have received excellent support Reviewed on: 22nd July 2022

Reply from Bath Building Society This is great feedback, Thanks you i will pass it onto the team, Louise Head of Savings support. Response date: 25th July 2022

Really helpful and to the point

That you readily responded to my request and did what you could to resolve it then and there, with quick replies and advice Reviewed on: 15th July 2022

Reply from Bath Building Society Thanks for the great feedback, I'll pass this over to the teams. Charlotte Tillen, Savings Support Manager Response date: 18th July 2022

Simple, Easy to follow, Quick

I like that the website is user friendly! Reviewed on: 14th July 2022

Reply from Bath Building Society Thanks so much for your feedback, I will pass this over to the team. Charlotte Tillen, Savings Support Manager Response date: 15th July 2022

Account opening process - On-line Chat support

I had a problem accessing my account on-line, but the Chat service (Louise) was very helpful and efficient in getting that resolved and then confirming what needed doing to complete my Grandson's Junior Saver application. Reviewed on: 12th July 2022

Reply from Bath Building Society Thanks for your feedback, I'll pass this back to Louisa and the team. Charlotte Tillen, Savings Support Manager Response date: 13th July 2022

Very friendly and patient with a silver surfer with little technical knowledge!

I like the friendly intermate service that you provide, perhaps the only thing you could do is try to make the website old person friendlier! No complaints overall. Reviewed on: 12th July 2022

Reply from Bath Building Society Thanks so much for your feedback, I'll pass this over to the team. Charlotte Tillen, Savings Support Manager Response date: 13th July 2022

Really great service

I experienced a great service via the online chat support today - very quick and effective. Thank you Reviewed on: 7th July 2022

Reply from Bath Building Society Thanks so much for your review, I will pass this over to the team. Charlotte Tillen, Savings Support Manager Response date: 8th July 2022

SO far SO great

Loved being able to open accounts in branch and have friendly and nice help. First time using online chat-which usually is very frustrating- was much better than usual- thank you to the nice staff Tracey and Louisa who are the main people I have met so far. Local branches are valuable and we should support them! Reviewed on: 1st July 2022

Reply from Bath Building Society Thank you so much for your kind comments. I will be sure to pass them on to Tracey and Louisa. Hopefully we will keep on exceeding your expectations! Colin McDougall, Chief Commercial Officer Response date: 2nd July 2022

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