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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2371 reviews)

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4.73

Based on 2,371 reviews, last reviewed 26th Aug 2026

23% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Mars O help setting me up online Mars O was so patient helping me navigate through my issues & getting me set up on the browser. With his advice I am now fully set up on the app which... Read more Reviewed on: 26th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2371)

Great Partnership

We have been with Bath Building Society for a number of years now and really appreciate the excellent customer service, advice and response times to our queries and transaction requests. Reviewed on: 3rd April 2023

Reply from Bath Building Society Thanks Don, it's great to receive positive feedback from longstanding Members so we appreciate your feedback and will pass on to the team. Many thanks, Jo Gillow, Communications Manager. Response date: 4th April 2023

Best Building Society

I have been a customer longer than I can remember; top quality service. Reviewed on: 3rd April 2023

Reply from Bath Building Society Thanks Sue for taking the time to reply, we appreciate your feedback and for being a very loyal Member over the years! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Customer assistants always respond with speed and great service.

Often I get a bit a bit stuck with my online transactions. BBS always consistently reply to my emails rapidly and resolve any issues I am encountering. I feel fully supported with my online savings account. Thank you BBS for a great customer service team. Reviewed on: 2nd April 2023

Reply from Bath Building Society Thank you for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

I have already recommended BBS to others. The accounts they offer are very competitive. My son is v interested for our grandchildren.

It is so wonderful to be able to phone up our branch, pop in and transact our business face to face with such friendly staff. Open on a Sat morning too. This is what customer SERVICE is all about. By the way I'm not a complete dinosaur I will be registering for their on line service too. I've worked in IT all my life and it plays an important part but so many companies, AND the GOVERNMENT are assuming we all have smart phones, IT kit and have the time to waste doing it! It can be quicker but certainly visiting BBS in person was quicker, easier, more pleasant and GOT THE JOB DONE!!! Reviewed on: 2nd April 2023

Reply from Bath Building Society We can't ask for more than that, thank you for the recommendations! Jo Gillow, Communications Manager Response date: 3rd April 2023

Great local Building Society

Bath Building Society is a friendly, helpful Society. It's great to support a local organisation. Reviewed on: 2nd April 2023

Reply from Bath Building Society Lovely comments, thank you, Jo Gillow, Communications Manager Response date: 3rd April 2023

Friendly quick efficient service

Friendly quick efficient service With a smile. Staff can resolve any questions highly recommend Reviewed on: 2nd April 2023

Reply from Bath Building Society Thank you for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Friendly and Professional

Bath B/S have always been willing to listen and support us over the last 13 years. They have a proactive approach, tailoring their suggestions and response to meet our requirements. Reviewed on: 2nd April 2023

Reply from Bath Building Society Thanks Jayne, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Great customer service, great rates

Whenever I visit my local branch in Bath, I am always greeted in a very warm & friendly manner. The staff go out of their way to make you feel a valued member. I also love the fact that society is mutual, meaning they offer very competitive interest rates & being able to have our opinions listened to, makes us as customers, feel very valued. Reviewed on: 1st April 2023

Reply from Bath Building Society Thank you Julie, we love to hear feedback about our Branches and will let the team know, thanks, Jo Gillow, Digital Communications Manager Response date: 3rd April 2023

Excellent smallish Building Society

Lovely to be associated with a smaller Society that is not too large to care. Very happy being a customer and have always received prompt, polite and efficient service. Reviewed on: 1st April 2023

Reply from Bath Building Society Thank you for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Easy to deal with

I've had little to do with Bath Bldg Society services team which is a positive in itself because I haven't needed to, because the service provided is good. On the one occasion I needed to speak to them, I was able to leave a message and a real person called me back without delay and was very friendly and efficient. I've only experienced good service from Bath Bldg Soc Reviewed on: 1st April 2023

Reply from Bath Building Society Thank you for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Review Bath Building Society: Savings now

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Bath Building Society: Savings reviews

23% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2371)

Great Partnership

Best Building Society

Customer assistants always respond with speed and great service.

I have already recommended BBS to others. The accounts they offer are very competitive. My son is v interested for our grandchildren.

Great local Building Society

Friendly quick efficient service

Friendly and Professional

Great customer service, great rates

Excellent smallish Building Society

Easy to deal with

Review Bath Building Society: Savings now

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