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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2056 reviews)

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4.70

Based on 2,056 reviews, last reviewed 30th Jul 2025

73% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Customer Support - Excellent The Customer Support team has been fantastic, responsive, efficient, and always helpful in answering my questions promptly via both phone and email. I... Read more Reviewed on: 30th July 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2056)

Bath building society is the best

Tea, coffee should be offered to the customers. It will be nice to have a toilet facility for the clients. Reviewed on: 10th May 2022

Reply from Bath Building Society Many thanks for the 5* star feedback. Holly, Customer Service Team Response date: 11th May 2022

Very helpful and informative

Everything went smoothly no complaints Reviewed on: 6th May 2022

Reply from Bath Building Society Fantastic! Thanks for the review. Holly, Customer Service Team Response date: 11th May 2022

Accounts not open for those living, working or studying outside Bath.

I would like to have opened an account with Bath Building Society because the rates are better than elsewhere. However, accounts are not open to those outside the city and so I am exempt. I used the online chat line which was fine. I was connected immediately and got the answers I needed. Reviewed on: 5th May 2022

Reply from Bath Building Society Thanks for your feedback, sorry we couldn't help right now, I hope we will be able to in future. Holly, Customer Service Team Response date: 11th May 2022

Made to feel valued

Everyone I spoke to was very helpful, prompt responses to emails and clear instructions. Good customer service all round. I feel valued and individual, something I can’t say of other banks or building societies. Reviewed on: 3rd May 2022

Reply from Bath Building Society Thanks so much for the lovely review! Holly, Customer Service Team Response date: 11th May 2022

Really helpful chat!

First time I have had dealings with Bath Building Society but first impressions count. The chat left a good positive impression! Account will be opened!!! Reviewed on: 3rd May 2022

Reply from Bath Building Society This is great, pleased we were able to help! Thanks. Holly, Customer Service Team Response date: 11th May 2022

Phone call made by husband, was answered quickly, solution -email request- suggested, sent email actioned by you within 2 hours.

Personal service of high quality always available. Reviewed on: 28th April 2022

Reply from Bath Building Society Thank you for your feedback, Louise, Head of Savings Support. Response date: 29th April 2022

Quick response time.

No suggestions for improvement. Reviewed on: 27th April 2022

Reply from Bath Building Society Good Morning, so pleased that you received a quick response and everything is working fine for you. Thank you for taking the time to send your response, Caroline , Customer Support Department. Response date: 28th April 2022

Online chat

Contacted the online chat service and found this to be very efficient and helpful. Thank you to Holly for resolving my query very quickly Reviewed on: 27th April 2022

Reply from Bath Building Society Hello, Glad you found the online Chat helpful and Holly was able to resolve your query, thank you for taking the time to send your response. Caroline, Customer Support Department. Response date: 28th April 2022

Made a complicated situation seem easy.

I spoke to Jonathan, with a request my own bank couldn’t provide a product for, he explained my options and made it simple to understand, and provided exactly what I was looking for. Easy set up, and quick turnaround. Would thoroughly recommend. Reviewed on: 21st April 2022

Reply from Bath Building Society Thanks for the fantastic review. Holly, Customer Service Team Response date: 25th April 2022

Lovely customer service, online banking could be better

A more accessible online banking service, such as an app would be benefitial Reviewed on: 21st April 2022

Reply from Bath Building Society Thank you for your Feedback, we are in the process of developing a mobile app so watch this space. Louise Head of Savings Support Response date: 21st April 2022

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