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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Prompt and reliable service.

Easy to contact, Friendly, helpful staff. Reviewed on: 17th August 2022

Reply from Bath Building Society Thank you for your feedback - I'll pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 18th August 2022

Power of Attorney registration

Customer service is fantastic, always smiling and super helpful. I had the pleasure of dealing with Jane who put me ease immediately with what I had perceived as a difficult procedure. Jane explained everything perfectly, was very empathetic and cheerful. All the staff I spoke to were friendly and I feel this comes from them having contact with their customers directly by phone when they call up, not being passed on by an anonymous call centre person. Keep up the excellent work, a very satisfied customer. Reviewed on: 11th August 2022

Reply from Bath Building Society Thanks you for your generous feedback. It is really pleasing to to read. I will be sure to pass on to Jane and the team. Colin McDougall, Chief Commercial Officer Response date: 12th August 2022

Brilliant customer service

Helpful ,quick to answer queries, polite Reviewed on: 11th August 2022

Reply from Bath Building Society Thank you for your feedback, I've passed this over to the teams. Charlotte Tillen, Savings Support Manager Response date: 11th August 2022

Prefer a personal touch

Staff are always friendly and helpful, but I have had to set up on line as my branch is closing. I think it's time you offered all your clients the same products not better deals for Bath residents, otherwise I may have to move my account for better offers. Reviewed on: 10th August 2022

Reply from Bath Building Society Thank you for your feedback. For clarity we do currently restrict our very best products for those that live, work and study in Bath but also for our existing members. If you have been misinformed than please do let me know. Colin McDougall, Chief Commercial Officer. Response date: 11th August 2022

Transfer completed promptly, as usual

It has always been prompt when a transfer of monies has been made. The money is certainly there first thing next morning. Sometimes it reaches the nominated account the same day. Reviewed on: 8th August 2022

Reply from Bath Building Society Thanks for the feedback on our transfer process, I'll pass this onto the teams. Charlotte Tillen, Savings Support Manager Response date: 9th August 2022

Problem solvers

I like the personal touch and efficiency of response Reviewed on: 27th July 2022

Reply from Bath Building Society Thank you for your feedback, I will pass this over to the teams Response date: 1st August 2022

Dealing with staff

Very understanding staff and I have received excellent support Reviewed on: 22nd July 2022

Reply from Bath Building Society This is great feedback, Thanks you i will pass it onto the team, Louise Head of Savings support. Response date: 25th July 2022

Really helpful and to the point

That you readily responded to my request and did what you could to resolve it then and there, with quick replies and advice Reviewed on: 15th July 2022

Reply from Bath Building Society Thanks for the great feedback, I'll pass this over to the teams. Charlotte Tillen, Savings Support Manager Response date: 18th July 2022

Simple, Easy to follow, Quick

I like that the website is user friendly! Reviewed on: 14th July 2022

Reply from Bath Building Society Thanks so much for your feedback, I will pass this over to the team. Charlotte Tillen, Savings Support Manager Response date: 15th July 2022

Account opening process - On-line Chat support

I had a problem accessing my account on-line, but the Chat service (Louise) was very helpful and efficient in getting that resolved and then confirming what needed doing to complete my Grandson's Junior Saver application. Reviewed on: 12th July 2022

Reply from Bath Building Society Thanks for your feedback, I'll pass this back to Louisa and the team. Charlotte Tillen, Savings Support Manager Response date: 13th July 2022

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