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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Very friendly and patient with a silver surfer with little technical knowledge!

I like the friendly intermate service that you provide, perhaps the only thing you could do is try to make the website old person friendlier! No complaints overall. Reviewed on: 12th July 2022

Reply from Bath Building Society Thanks so much for your feedback, I'll pass this over to the team. Charlotte Tillen, Savings Support Manager Response date: 13th July 2022

Really great service

I experienced a great service via the online chat support today - very quick and effective. Thank you Reviewed on: 7th July 2022

Reply from Bath Building Society Thanks so much for your review, I will pass this over to the team. Charlotte Tillen, Savings Support Manager Response date: 8th July 2022

SO far SO great

Loved being able to open accounts in branch and have friendly and nice help. First time using online chat-which usually is very frustrating- was much better than usual- thank you to the nice staff Tracey and Louisa who are the main people I have met so far. Local branches are valuable and we should support them! Reviewed on: 1st July 2022

Reply from Bath Building Society Thank you so much for your kind comments. I will be sure to pass them on to Tracey and Louisa. Hopefully we will keep on exceeding your expectations! Colin McDougall, Chief Commercial Officer Response date: 2nd July 2022

Efficiency Personified

The response is always helpful and quick. We deal with real people who take their work seriously. Not much more could be done to date. Thank you. Reviewed on: 30th June 2022

Reply from Bath Building Society Thanks you for your great feedback. It is very much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022

Bath Building Society Branch Review

Initial contact not good. Agent irritated I was asking questions about a downloadable document's contents. The letter is v. difficult to read - grey on white and small print. Subsequent phone conversation with Jon Sweating was excellent. Reviewed on: 30th June 2022

Reply from Bath Building Society Thank you for your feedback. I am sorry to hear about your initial irritation but am glad that Jon was able to then assist you. Not having brilliant eye sight myself, small fonts and inappropriate font colours is one of my pet hates and we are trying to eliminate this from all of our paperwork and our website etc. We may have some way to go but we are working on it. In the meantime please continue to let us know if you spot anything that you think we could improve. Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022

Bath Building Society Branch Review

In this day & age it is so wonderful to (a) get through on the phone without it ringing for hours & (b) to speak to a real person* without going through endless hoops. *who knows what they are talking about! Reviewed on: 30th June 2022

Reply from Bath Building Society I am glad we were able to help you. We do try our very best! Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022

Bath Building Society Branch Review

Staff very approachable, friendly and gave me all the information I needed to make an informed choice. I was given plenty of time. Reviewed on: 30th June 2022

Reply from Bath Building Society Thank you for your kind feedback. Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022

Bath Building Society Branch Review

Good savings interest rate for junior saver. Local company. Easily accessible by phone Reviewed on: 30th June 2022

Reply from Bath Building Society Thank you for your feedback. We do try and save our very best rates for our existing members, the local community of Bath and especially our younger savers. I am glad it is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022

Bath Building Society Branch Review

Helped me with transaction, very patient & aided me with my disablement. Particular mention to Jane & Katie. Reviewed on: 30th June 2022

Reply from Bath Building Society Thank you for your kind feedback. I will be sure to pass it on to Jane and Katie. Colin McDougall Chief Commercial Officer. Response date: 2nd July 2022

Bath Building Society Branch Review

The lady in the Midsommer Norton office was welcoming, well informed and very efficient. Excellent customer service - couldn't be better! Reviewed on: 30th June 2022

Reply from Bath Building Society Thank you for your kind feedback. Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022

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Bath Building Society: Savings reviews

20% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2374)

Very friendly and patient with a silver surfer with little technical knowledge!

Really great service

SO far SO great

Efficiency Personified

Bath Building Society Branch Review

Bath Building Society Branch Review

Bath Building Society Branch Review

Bath Building Society Branch Review

Bath Building Society Branch Review

Bath Building Society Branch Review

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