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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2327 reviews)

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4.75

Based on 2,327 reviews, last reviewed 27th Apr 2026

344% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Knowledgeable and helpful staff. I visited the Oldfield Park branch to invest into my ISA and was served by Ella - I like the location in Moorland Road and the friendly staff. They ar... Read more Reviewed on: 27th April 2026

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Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2327)

Lovely customer service, online banking could be better

A more accessible online banking service, such as an app would be benefitial Reviewed on: 21st April 2022

Reply from Bath Building Society Thank you for your Feedback, we are in the process of developing a mobile app so watch this space. Louise Head of Savings Support Response date: 21st April 2022

Quick to Reply and Carry out instructions :-)

I have the confidence that when ever i email or contact Bath BS, that my instructions are carried our and usually within an hour of asking. Thank you Reviewed on: 21st April 2022

Reply from Bath Building Society Thank you for your feedback, this is great to hear I will pass it onto the team, Louise Head of Savings Support. Response date: 21st April 2022

Very helpful and efficient

No we are very happy with the service we recieve Reviewed on: 20th April 2022

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings Support Response date: 21st April 2022

Change of accounts

Quick response & very friendly team on hand if I can't find what I need on the accounts portal. Unexpectedly kind offer to waive 30 day transfer period on one of our accounts so we can benefit sooner from the Charity Account rates. Reviewed on: 20th April 2022

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings Support. Response date: 21st April 2022

LUCKY BATHONIANS

People in Bath are lucky to have a great local real Building Society when almost all the others have been crushed by big biz. Please open a branch in Weston Super Mare so I don't have to move again. Reviewed on: 20th April 2022

Reply from Bath Building Society Thanks so much for the lovely feedback, we appreciate it! Holly, Customer Service Team Response date: 20th April 2022

Very nice Building Society

Easy to access information and help even though I am not nearby. And they offer a Trustee account. Reviewed on: 13th April 2022

Reply from Bath Building Society Many thanks for taking the time to review us! Holly, Customer Service Team Response date: 20th April 2022

Very helpful customer assistants

Great interest rates and very helpful staff. I would love to have communication when interest is paid on my children's JISAs so that I can update their passbooks, but now that I have signed up to internet banking it is not difficult to look up transactions. Reviewed on: 12th April 2022

Reply from Bath Building Society We are very happy to help! Thanks for the review. Holly, Customer Service Team Response date: 20th April 2022

Very patient with me, as I was having trouble logging in. Great attitude and customer service.

Great local business, you can get straight through without having to wait ages, as with other larger building societies. Reviewed on: 8th April 2022

Reply from Bath Building Society So pleased we could help. Many thanks. Holly, Customer Service Team Response date: 20th April 2022

Clear information and helpful chat staff

Having to set up a Will Trust seemed a bit daunting but the info I’ve had from BBS and the clarity of the application form has been wonderful. Not daunting at all! Reviewed on: 7th April 2022

Reply from Bath Building Society Good Morning , So pleased we were able to make thing straight forward for you, Thank you for sending your response, Caroline, Customer Support Department. Response date: 7th April 2022

Good quick help on the online chat

You get quick and friendly service Reviewed on: 4th April 2022

Reply from Bath Building Society Hello Glad you found the chat helpful, thank you for sending your response, Caroline, Customer Support Department. Response date: 7th April 2022

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