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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2346 reviews)

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4.74

Based on 2,346 reviews, last reviewed 17th Jun 2026

72% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A welcome helping hand I needed to move an account and provide a lot of documentation. The customer service people helped me with that and were very patient. Reviewed on: 17th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2346)

Always had first class service

Can't think of any improvements at the moment Reviewed on: 4th June 2020

Reply from Bath Building Society Glad to hear you are so pleased with our service, hope to see you again soon. Holly, Customer Support Team Response date: 22nd June 2020

New Customer

I recently switched to Bath Building Society as my original mortgage was with Northern Rock. It was then passed over to a recoveries agency which felt like they had no customer relation skills. Being with Bath Building Society is a breath of fresh air, even during these uncertain times whenever I have called or emailed my query/question/advice gets rapidly answered. Would highly recommend Bath Building Society to friends, family and those reading this review. Reviewed on: 4th June 2020

Reply from Bath Building Society Such wonderful feedback, thankyou! Holly, Customer Support Team Response date: 22nd June 2020

GREAT SERVICE

SMALL BUT HAS GOOD RATES AND SERVICE Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for saving with us! Holly, Customer Support Team Response date: 22nd June 2020

Quietly professional

Every time I go to the branch I am politely welcomed and dealt with calmly, quietly and efficiently. No music, thank goodness, no flamboyance just professionally. Perfect. Reviewed on: 4th June 2020

Reply from Bath Building Society So kind of you to say, thankyou. Hope to see you in branch again soon. Holly, Customer Support Team Response date: 22nd June 2020

Always been very helpful and friendly.

No, they have always done their best to help us Reviewed on: 4th June 2020

Reply from Bath Building Society We are always happy to help. Thanks for taking the time to review us. Holly, Customer Support Team Response date: 22nd June 2020

Real people who do what they say they are going to do

I love how when I call I get a real person. And if someone says x will call you back after 2pm, x does. And if someone says I will send you an email, or something in the post, they do. And all very professionally, and sounding like they're happy in their work and pleased to talk to me, rather than the 'pulling teeth' experience, or faceless voids I get with other organisations/mortgage providers. I love BBS. Reviewed on: 4th June 2020

Reply from Bath Building Society Such great feedback. We do always try to provide a personal and efficient service. Holly, Customer Support Team Response date: 22nd June 2020

Local building society for local people

It is local. It is friendly and efficient. Nothing comes to mind about improving experience. You are doing a very good job. Reviewed on: 4th June 2020

Reply from Bath Building Society Very kind of you to say so. Thank you. Holly, Customer Support Team Response date: 22nd June 2020

I have my mortgage with BBS and very happy with the service

Helpful and responds to queries efficiently Reviewed on: 4th June 2020

Reply from Bath Building Society Great to hear your were pleased with our service. Holly, Customer Support Team Response date: 23rd June 2020

Thanks for being there in person

I like that it is local and I can visit the branch and talk to a person face to face. Staff are always friendly, polite and helpful. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the lovely review. Hope to see you in branch again soon. Holly, Customer Support Team Response date: 23rd June 2020

Great feedback

Carry on supporting those of us in the SW Reviewed on: 4th June 2020

Reply from Bath Building Society Many thanks for your lovely review. Holly, Customer Support Team Response date: 23rd June 2020

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