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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Good in branch service but somewhat limited in accopunts

Would be better if childrens accounts could be toppped up by bank transfer Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the feedback, you can certainly pay funds into the children's account via bank transfer, no problem at all. Please call me on 01225 423271 and I can help you with this or you can email [email protected] if you prefer. Holly, Customer Support Team Response date: 22nd June 2020

Friendly traditional building society

Always friendly staff who are happy to help Reviewed on: 4th June 2020

Reply from Bath Building Society Many thanks for the lovely review. Holly, Customer Support Team Response date: 22nd June 2020

Low Savings Interest Rates

The returns from a Bath Building Society savings account are so derisory it makes it almost not worth saving, you may get a better return by picking up discarded coins from the pavement. This sets a worrying STRONG message in particular to the young that it is NOT WORTH SAVING, which will have bad repercussions for the future of the Bath Building Society and the country. I for one am disappointed by the Bath Building Society message and will NOT forget it in the future, when Bath Building Society may want my money but because of it actions regarding the return on my money now, I will be reluctant to let Bath Building Society use my money at that time in the future. Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. I share your frustration that savings rates are so low at the moment but with the Bank of England base rate at an historic low of 0.10% there is only so much flexibility we have. If you look at all of the rates that are available on the market and comparale, which I do daily, you will see that our rates are competitive, if not market leading. You make an excellent point about encouraging the young to save. If it had not been for the virus we would have already launched a new Regular Saver account aimed at 16-25 year olds available primarily through our branches. Last week we however made the decision to go ahead with this launch in July with our branch staff handing off the opening to our remote staff now working at home. This will be limited to only those aged 16-25, living, working or studying in Bath but will have an interest rate of 4.00% AER. Hopefully this rate will show you how serioulsy we take encouraging the savings habit especially for the young. We have other new products in the pipelines so please keep an eye on your 'in box' Colin McDougall, Head of Marketing and Savings Response date: 5th June 2020

Not impressed

Not impressed that my interest rate went down when I need you most. How you can do it to loyal customers is not the way to keep them Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. Unfortunately we had no option other than to respond to the Bank of England reducing their base rate by 0.65% to a record low of 0.10%. The only way we could not reduce our savings rates would have been to not reduce our mortgage rates which would be the opposite of what the government is trying to achieve in these difficult times and unfair to our mortgage customers. In order to retain our most loyal savings customers we have tried our best to ensure that our rates are competitive and to review them on a regular basis. As a result of such a review last week we have just increased the rate on our 60 Day notice account from 0.60% to 0.80% AER. I am also pleased to advise you that we will soon be launching some competitively priced new products, one of which will only be available to our most loyal customers, so please keep an eye on you 'in box'. Response date: 5th June 2020

excellent service every time

always friendly and professional Reviewed on: 4th June 2020

Reply from Bath Building Society Lovely feedback, thanks so much. Holly, Customer Support Team Response date: 22nd June 2020

Great to deal with.

Always very good administration. Good interest rates (in today’s environment) for maturing fixed rate Bonds. Reviewed on: 4th June 2020

Reply from Bath Building Society So lovely to hear, thanks for taking the time to review us. Holly, Customer Support Team Response date: 22nd June 2020

Great interaction and staff know their products

Great to deal with and staff are polite and knowledable Reviewed on: 4th June 2020

Reply from Bath Building Society Such wonderful feedback, thank you. We really appreciate it! Holly, Customer Support Team Response date: 22nd June 2020

Courteous staff working very professionally.

I like the way the staff at the BIBS in South Petherton go the extra mile and even in these troubled Covid19 times they manage to serve their customers, even if it is through the letter box in the glass front door! Reviewed on: 4th June 2020

Reply from Bath Building Society The staff at South Petherton will be delighted with your review. We are glad to hear you receive such a great service there. Holly, Customer Support Team Response date: 22nd June 2020

Excellent service and very friendly cashiers

Always extremely helpful, polite and friendly Reviewed on: 4th June 2020

Reply from Bath Building Society So kind of you to say! Many thanks for your review. Holly, Customer Support Team Response date: 22nd June 2020

poor interest rate and service

better service and interest rates needed Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. It would be really helpful if you could contact us to share exactly where we are failing you in terms of customer service. As to our interest rates we monitor them continually to ensure that they are competitive but clearly with the Bank of England rate at an all time low of 0.10% it is difficult to offer rates that you will get excited about. That said, we have this week increased the interest rate on our 60 Day account from 0.60% to 0.80% AER and if you keep an eye on your inbox I hope that you will be interested in some new savings products that we will be launching in the next few weeks. Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

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