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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

GREAT SERVICE

SMALL BUT HAS GOOD RATES AND SERVICE Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for saving with us! Holly, Customer Support Team Response date: 22nd June 2020

Quietly professional

Every time I go to the branch I am politely welcomed and dealt with calmly, quietly and efficiently. No music, thank goodness, no flamboyance just professionally. Perfect. Reviewed on: 4th June 2020

Reply from Bath Building Society So kind of you to say, thankyou. Hope to see you in branch again soon. Holly, Customer Support Team Response date: 22nd June 2020

Always been very helpful and friendly.

No, they have always done their best to help us Reviewed on: 4th June 2020

Reply from Bath Building Society We are always happy to help. Thanks for taking the time to review us. Holly, Customer Support Team Response date: 22nd June 2020

Real people who do what they say they are going to do

I love how when I call I get a real person. And if someone says x will call you back after 2pm, x does. And if someone says I will send you an email, or something in the post, they do. And all very professionally, and sounding like they're happy in their work and pleased to talk to me, rather than the 'pulling teeth' experience, or faceless voids I get with other organisations/mortgage providers. I love BBS. Reviewed on: 4th June 2020

Reply from Bath Building Society Such great feedback. We do always try to provide a personal and efficient service. Holly, Customer Support Team Response date: 22nd June 2020

Local building society for local people

It is local. It is friendly and efficient. Nothing comes to mind about improving experience. You are doing a very good job. Reviewed on: 4th June 2020

Reply from Bath Building Society Very kind of you to say so. Thank you. Holly, Customer Support Team Response date: 22nd June 2020

I have my mortgage with BBS and very happy with the service

Helpful and responds to queries efficiently Reviewed on: 4th June 2020

Reply from Bath Building Society Great to hear your were pleased with our service. Holly, Customer Support Team Response date: 23rd June 2020

Thanks for being there in person

I like that it is local and I can visit the branch and talk to a person face to face. Staff are always friendly, polite and helpful. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the lovely review. Hope to see you in branch again soon. Holly, Customer Support Team Response date: 23rd June 2020

Great feedback

Carry on supporting those of us in the SW Reviewed on: 4th June 2020

Reply from Bath Building Society Many thanks for your lovely review. Holly, Customer Support Team Response date: 23rd June 2020

Proper Building Society

Staff at Midsomer Norton agency are always professional but friendly. On line banking is easy to use, very impressed Reviewed on: 4th June 2020

Reply from Bath Building Society Great to hear we have impressed you! Our staff at the Midsomer Norton agency will be pleased with your review. Holly, Customer Support Team Response date: 23rd June 2020

Decent Building Society with years of experience

better deals for savers in the longer term Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. Unfortunately we had no option other than to respond to the Bank of England reducing their base rate by 0.65% to a record low of 0.10%. The only way we could not reduce our savings rates would have been to not reduce our mortgage rates which would be the opposite of what the government is trying to achieve in these difficult times and unfair to our mortgage customers. In order to retain our most loyal savings customers we have tried our best to ensure that our rates are competitive and to review them on a regular basis. As a result of such a review last week we have just increased the rate on our 60 Day notice account from 0.60% to 0.80% AER. I am also pleased to advise you that we will soon be launching some competitively priced new products, one of which will only be available to our most loyal customers, so please keep an eye on you 'in box'. Colin McDougall, Head of Marketing and Savings Response date: 5th June 2020

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