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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2333 reviews)

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4.75

Based on 2,333 reviews, last reviewed 13th May 2026

60% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

All the ladies in Wood Street were first class and E... All the ladies in Wood Street were first class and Ella was very helpful in assisting me. Many thanks to you all! Reviewed on: 13th May 2026

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Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2333)

Genuinely helpful customer experience.

Any interaction that I have had has been very friendly, professional and satisfactorily concluded. However, the bottom line for savers is the interest rate offered and although these are difficult times BBS has somewhat lost its star appeal. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for taking the time to review us. Holly, Customer Support Team Response date: 24th June 2020

Very friendly and helpful

Always courteous and very knowledgeable about my finances Reviewed on: 4th June 2020

Reply from Bath Building Society Fantastic to hear. Thanks for your feedback. Holly, Customer Support Team Response date: 24th June 2020

Super easy

Easy to deal with if you need to make any changes or want personal service. Reviewed on: 4th June 2020

Reply from Bath Building Society Glad the experience is nice and simple for you. Holly, Customer Support Team Response date: 24th June 2020

Traditional but Modern

I find contact by tel. always met by a friendly professional member of staff. My queries are always answered with a positive attitude. I like using the online account as it saves a tel. call when I am busy. Change always for the good not for necessity. Thank you Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks so much for your wonderful review. Holly, Customer Support Team Response date: 24th June 2020

Helpful staff

The staff are always helpful and try to answer any query. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the lovely review. Holly, Customer Support Team Response date: 24th June 2020

Lovely old fashioned service where you feel valued as a customer

I like the fact that the service is very personable and friendly not like dealing with a big lender where you don't feel valued. With BIBS you make me feel valued. Reviewed on: 4th June 2020

Reply from Bath Building Society We do really value our members and always try to give a personal service. Thanks for the kind review. Holly, Customer Support Team Response date: 24th June 2020

Great local building society

I like the way that the building society supports its local community Reviewed on: 4th June 2020

Reply from Bath Building Society We love supporting them too. Thanks for the review. Holly, Customer Support Team Response date: 24th June 2020

They are fantastic

Great customer relations, they always remember you! Reviewed on: 4th June 2020

How a Building Society should be.

I like the customer care, I've found it the best of any B.S. I've had accounts with. The staff make you feel like you're important to them and always do their best to help. Their web site is easy to use and if there is a problem I've always been able to speak to a real person. Please don't change! Reviewed on: 4th June 2020

Reply from Bath Building Society Wow! Such a lovely review. Thankyou. Holly, Customer Support Team Response date: 24th June 2020

Trustworthy local institution

I like the idea that BIBS is a local firm that engages with the community in my home town. I like having a local branch (Moorland Rd) that is easy to visit and has staff who have always been friendly and helpful ... and I like the fact that I have been able to open a savings account for my (Bath-resident) grandson again with a local firm that I trust to continue well into the future. To improve my experience you could up your interest rates ... but ... Reviewed on: 4th June 2020

Reply from Bath Building Society Happy to help you save for your grandson, that's lovely. Holly, Customer Support Team Response date: 24th June 2020

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