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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2365 reviews)

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4.74

Based on 2,365 reviews, last reviewed 7th Aug 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Living in Scotland means that I rely on the phone to... Living in Scotland means that I rely on the phone to contact bath Building Society and usually speak to Jane, who has helped me with many transactions... Read more Reviewed on: 7th August 2026

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Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2365)

A problem solved is a problem halved

I have always found the staff pleased to see you with a smile on there faces, and willing to help. Reviewed on: 4th June 2020

Reply from Bath Building Society 'A problem solved is a problem halved' We love this comment, thanks so much. Holly, Customer Support Team Response date: 24th June 2020

First class customer service

Always a cheerful welcome at the counter and a pleasant experience to carry out a transaction. Keep up the good work! Reviewed on: 4th June 2020

Reply from Bath Building Society Wow, first class customer service! So kind of you to say, thanks. Holly, Customer Support Team Response date: 24th June 2020

Genuinely helpful customer experience.

Any interaction that I have had has been very friendly, professional and satisfactorily concluded. However, the bottom line for savers is the interest rate offered and although these are difficult times BBS has somewhat lost its star appeal. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for taking the time to review us. Holly, Customer Support Team Response date: 24th June 2020

Very friendly and helpful

Always courteous and very knowledgeable about my finances Reviewed on: 4th June 2020

Reply from Bath Building Society Fantastic to hear. Thanks for your feedback. Holly, Customer Support Team Response date: 24th June 2020

Super easy

Easy to deal with if you need to make any changes or want personal service. Reviewed on: 4th June 2020

Reply from Bath Building Society Glad the experience is nice and simple for you. Holly, Customer Support Team Response date: 24th June 2020

Traditional but Modern

I find contact by tel. always met by a friendly professional member of staff. My queries are always answered with a positive attitude. I like using the online account as it saves a tel. call when I am busy. Change always for the good not for necessity. Thank you Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks so much for your wonderful review. Holly, Customer Support Team Response date: 24th June 2020

Helpful staff

The staff are always helpful and try to answer any query. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the lovely review. Holly, Customer Support Team Response date: 24th June 2020

Lovely old fashioned service where you feel valued as a customer

I like the fact that the service is very personable and friendly not like dealing with a big lender where you don't feel valued. With BIBS you make me feel valued. Reviewed on: 4th June 2020

Reply from Bath Building Society We do really value our members and always try to give a personal service. Thanks for the kind review. Holly, Customer Support Team Response date: 24th June 2020

Great local building society

I like the way that the building society supports its local community Reviewed on: 4th June 2020

Reply from Bath Building Society We love supporting them too. Thanks for the review. Holly, Customer Support Team Response date: 24th June 2020

They are fantastic

Great customer relations, they always remember you! Reviewed on: 4th June 2020

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