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Bath Building Society: Savings reviews

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4.69
Based on 2,035 reviews, last reviewed 16th Jun 2025
58% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
1%

Latest highest rating:

5

Rokas was very helpful and resolved my issues prompt... Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple o... Read more Reviewed on: 16th June 2025
Helen M's avatar
Helen M

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
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Skye
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Bath Building Society Savings reviews (2035)

Highly recommended

5
Always had excellent and friendly service at our Ilminster branch so a little disappointed that it had to close. However as the Society has made it so easy to deal with matters online I still highly recommend Bath Building Society. Reviewed on: 13th September 2024
John W's avatar
John W
Reply from Bath Building Society Hi, thank you for your feedback. You can continue to contact us on the phone as well as online should you need any assistance. Sam Dorrington, Branches Manager. Response date: 18th September 2024
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Bath Building Society

Outstanding customer Service

5
All my contacts with the Bath Building Society have been very good, the customer service is outstanding, they always go out of their way to provide assistance and to be helpful and kind, the staff are always poIite, I cannot rate them all too highly, They reflect the pride they have in the Society and its principles Reviewed on: 13th September 2024
Roger Breavington's avatar
Roger Breavington
Reply from Bath Building Society Thank you for the positive feedback, I will pass it onto the branch team. We always strive to give the best service possible. Sam Dorrington, Branches Manager Response date: 18th September 2024
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Bath Building Society

I find the staff reliable and courteous and the savi...

5
I find the staff reliable and courteous and the savings offers competitive. I have been a customer for more than 20 years and this has consistently been my experience Reviewed on: 13th September 2024
Simonne Bailey's avatar
Simonne Bailey
Reply from Bath Building Society Thank you for being a loyal member all these years, and we are glad that you enjoy the service we provide. Sam Dorrington, Branches Manager Response date: 18th September 2024
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Bath Building Society

Two year fixed rate ISA Amazing Customer Service

5
Took out a two year fixed rate ISA and received the most excellent customer service. I would thoroughly recommend Bath Building to friends and family. Reviewed on: 13th September 2024
MannyO's avatar
MannyO
Reply from Bath Building Society Thank you very much for the positive feedback. The staff always strive to give the best possible service. Sam Dorrington, Branches Manager Response date: 18th September 2024
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Bath Building Society

A Great Local Building Society

5
Very personable, staff in the branches always very helpful. The App works :-). Reviewed on: 13th September 2024
Ken Fryer's avatar
Ken Fryer
Reply from Bath Building Society Thank you for the positive feedback, I will pass it onto the branch team. Sam Dorrington, Branches Manager Response date: 18th September 2024
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Bath Building Society

In branch service is excellent.

5
In branch service is excellent. The team is well trained and motivated Reviewed on: 13th September 2024
David's avatar
David
Reply from Bath Building Society Thank you for the positive feedback, I will pass it onto the branch team. Sam Dorrington, Branches Manager Response date: 18th September 2024
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Bath Building Society

Helpful staff

4
Staff in branch are very helpful and knowledgeable regarding products and terms and conditions Reviewed on: 13th September 2024
Sandra K's avatar
Sandra K
Reply from Bath Building Society Thank you for the positive feedback, I will pass it onto the branch team. Sam Dorrington, Branches Manager Response date: 18th September 2024
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Bath Building Society

Great customer service.

5
Great customer service. It’s personal, there are no screens and you can get whatever you need done by a real person. Reviewed on: 13th September 2024
Kathy B's avatar
Kathy B
Reply from Bath Building Society Thank you for the positive feedback, I will pass it onto the branch team. Sam Dorrington, Branches Manager Response date: 18th September 2024
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Bath Building Society

Friendly staff

5
Staff are always very friendly and professional. Queues are quickly worked through Reviewed on: 13th September 2024
Carrol King's avatar
Carrol King
Reply from Bath Building Society Thank you for your feedback. We always try and serve our members as soon as possible, whilst upholding our high level of service. Sam Dorrington, Branches manager Response date: 18th September 2024
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Bath Building Society

Helpful staff

5
I’ve spoken with the staff on numerous occasions and they have been very helpful. Reviewed on: 13th September 2024
June R's avatar
June R
Reply from Bath Building Society Thank you for the positive feedback, I will pass it onto the team. Sam Dorrington, Branches Manager Response date: 18th September 2024
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Bath Building Society

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