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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2061 reviews)

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4.69

Based on 2,061 reviews, last reviewed 18th Aug 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

The questions I had were all answered clearly by Cha... The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2061)

Good account for first time buyers

I have a couple of accounts with the bath building society. The Homestart one for first time buyers has a decent rate. The other account (regulat saver), the rate is not so competitive. I can check my balance online. It is good that I am allowed to make a withdrawal once or twice a year if needed. Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates in line with the Bank of England, so there is always the chance it could go up or down. Sam Dorrington, Branches manager Response date: 18th September 2024

Not competitive easy access interest rates

Not competitive easy access interest rates Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are sorry that you feel our instant access rates are no competitive. We do however have a range of different products and services that may meet your circumstances. Sam Dorrington, Branches Manager Response date: 18th September 2024

Local Quality

BBS provide a good reliable service and are locally based. Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are proud to be a local building society, and we will continue to serve our local community for the years to come. Sam Dorrington, Branches Manager Response date: 18th September 2024

interest rate reduction

A little bit disappointed with the interest rate reduction Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are sorry that you are disappointed with our interest rate reduction, we change our rates in line with the Bank of England base rate, however we always attempt to offer the best rate we can. Sam Dorrington, Branches Manager Response date: 18th September 2024

Changed ISA from Nationwide to BBS.

Changed ISA from Nationwide to BBS. It all went without hitch and I now have my 24 ISA up and running for 2 years fixed. Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, I am glad you were able to change your ISA over to us without any issues. We are happy to assist valued members such as yourself. Sam Dorrington, Branches Manager. Response date: 18th September 2024

Very helpful, knew the answers to my questions and e...

Very helpful, knew the answers to my questions and explained a procedure clearly J until I understood what to do. Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are happy to assist wherever we can. The staff are all happy to share their knowledge. Regards, Sam Dorrington, Branches manager Response date: 18th September 2024

I have several savings accounts, no matter which acc...

I have several savings accounts, no matter which account, no matter how many times I ask the same question the customer service is outstanding and they try another way of explaining until I understand. Thank you Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, thank you for your review. We are always happy to try and explain everything for our loyal members. Sam Dorrington, Branches Manager Response date: 18th September 2024

I opened an account when I worked in Bath.

I opened an account when I worked in Bath. Since then I have had no contact from BBS other than routine emails, which is fine. Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are always here in case you need to contact us either by phone or in branch. Thank you. Sam Dorrington, Branches Manager Response date: 18th September 2024

The fact that Wood Street branch welcome dogs with o...

The fact that Wood Street branch welcome dogs with open arms and have pooch treats is a great plus for me! Very friendly people, who always make time for a chat. Keep doing what you are doing!! Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are always more than happy to see the smiling faces of dogs in our branches! Keep bringing them in and making the staffs day! Sam Dorrington, Branches Manager Response date: 18th September 2024

Such a friendly customer facing building society not...

Such a friendly customer facing building society nothing too much trouble. Always receive great communication with new products that are available. Reviewed on: 14th September 2024

Reply from Bath Building Society Thank you for your kind words, I will pass them onto the team who always strive to help our members. Sam Dorrington, Branches Manager Response date: 18th September 2024

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