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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2061 reviews)

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4.69

Based on 2,061 reviews, last reviewed 18th Aug 2025

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

The questions I had were all answered clearly by Cha... The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2061)

In person, service has been excellent.

In person, service has been excellent. Systems have been more erratic at year end. App is long winded & not easy to follow Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are glad that you enjoy the service we offer in person. We are always striving to improve our online system, and hopefully you will need improvements soon. Sam Dorrington, Branches Manager Response date: 18th September 2024

Online access

The online access to my account is not brilliant. The system is clunky. Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, sorry you have had issues with our online system. We are aware and are doing our best to improve the system, which hopefully you will see soon. Sam Dorrington, Branches Manager Response date: 18th September 2024

I have opened a lifetime ISA.

I have opened a lifetime ISA. The interest rate was good with Bath building society. I wanted to save more ethically and was pleased to find a building society offering a LISA with decent interest rate. To set the account up I had to phone up and then complete an application form by hand (the online version wouldn't work for some reason) and Paying money in was a bit complicated, but for me this was offset by feeling confident my money was invested in a more ethical institution. Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, thank you so much for your kind words. We always strive to do our best to support the community that has given so much to us. It is a a pleasure to help those who we can. Sam Dorrington, Branches Manager Response date: 18th September 2024

i have had no experience this year

i have had no experience this year Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, we are always here if you need to contact us either by phone or in person. Sam Dorrington, Branches Manager Response date: 18th September 2024

Bath Building Society a great local building society

Bath Building Society is on of the very few banks that work with trusts, especially will trusts, the staff are extremely helpful, the only problem is we have no moved to an area the is not served by the Bath Bulilding Society Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, thank you for your review. Even if you have moved and can no longer make it into a branch, you can still contact us by phone. Sam Dorrington, Branches Manager Response date: 18th September 2024

Friendly service which feels very personal.

Friendly service which feels very personal. It’s always possible to speak to someone over the telephone without going through an automated system, which is so refreshing. Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, thank you very much. You will always speaking to one of our savings team when you contact us via phone, never an automated system. We look forward to continuing to serve you! Sam Dorrington, Branches manager Response date: 18th September 2024

The on-line service is excellent

The on-line service is excellent Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, we are glad you have a had a positive experience, and hope you have many more with ourselves. Sam Dorrington, Branches Manager Response date: 18th September 2024

Nothing at all to write about here

Nothing at all to write about here Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, we are always here via telephone or branch if you wish to contact us. Thanks. Sam Dorrington, Branches Manager. Response date: 18th September 2024

Always friendly and helpful staff in both Bath offices.

Always friendly and helpful staff in both Bath offices. Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you for the positive feedback, I will pass it onto the branch team. Sam Dorrington, Branches Manager Response date: 18th September 2024

Very easy to use on line app

Very friendly and efficient staff with an easy to use on line app a good selection of saving accounts Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, I am glad you've had a positive experience. We look forward to helping you however we can. Sam Dorrington, Branches manager Response date: 18th September 2024

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