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Bath Building Society: Savings reviews

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4.69
Based on 2,061 reviews, last reviewed 18th Aug 2025
70% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
1%

Latest highest rating:

4

The questions I had were all answered clearly by Cha... The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025
tmto 's avatar
tmto

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
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Skye
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2061)

In branch service review

5
Very helpful, friendly staff who eplained clearly on different products. Reviewed on: 9th August 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you very much for your feedback, I will share this with the team this week! Response date: 20th August 2024
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Bath Building Society

In branch service review

5
As a POA, I have found it difficult to open accounts in other institutions, but this was easy. Reviewed on: 9th August 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society I am glad we were able to help with your POA, and the team made it as easy and accessible as possible. Response date: 20th August 2024
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Bath Building Society

In branch service review

4
I like that it is local and I do not have to use online to operate my account. Reviewed on: 9th August 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society The team are always happy to serve our local community members, and we are always happy for members to pop in and see us. Response date: 20th August 2024
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Bath Building Society

Internet access is way behind your competitors

2
Unbelievable that I can only access my account on mobile or tablet. Your system sent me an access code by email which I have entered 4 times and am now blocked. Hopeless. Reviewed on: 5th July 2024
PR's avatar
PR
Reply from Bath Building Society Thank you for your feedback and I'm sorry to hear that you're having issues with logging in. Please do call us on 01225 423271 or use our online chat and we will be able to assist you. Charlotte Tillen, Savings Services Manager. Response date: 8th July 2024
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Bath Building Society

In branch service review

5
Sometimes the phone is not answered in the morning and of late the new members of staff seem less than well-trained. All good though. Reviewed on: 4th July 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
Excellent customer relations/service. I really appreciate the ease of contact with BBS and the prompt and helpful replies. I was sad that our local branch closed but pleased I kept my account going. Reviewed on: 4th July 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
I found it refreshing to be able to invest in a one year bond through the post with minimal stress. People like myself either cannot or indeed do not wish to open and use online accounts. I know this is a thing of the future but the older clients are not yet ready. Reviewed on: 4th July 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
You made taking out an ISA with my Power of Attorney for my sister easy unlike Halifax and Nationwide who were useless. Reviewed on: 4th July 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
The young lady in the Moorland Road branch was kind and very helpful. I like the fact that it is local unlike any of the banks that used to be in Moorland Road. Reviewed on: 4th July 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
Great customer service. You dealt with our ISA without making an appointment which few, if any, building societies can do. Reviewed on: 4th July 2024
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Savings Customer

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