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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2061 reviews)

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4.69

Based on 2,061 reviews, last reviewed 18th Aug 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

The questions I had were all answered clearly by Cha... The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2061)

The staff are very kind to me and helpful

The staff are very kind to me and helpful Reviewed on: 29th August 2024

Reply from Bath Building Society Thank you for your feedback. I am glad the staff here made you feel welcomed, and we strive to give the best service as possible. Sam Dorrington, Branches Manager Response date: 30th August 2024

Trouble logging in but customer service is great

I was having trouble logging into my account following system updates with BBS. I got on the chat function and after a little wait, was connected to Jess. She calmly told me what I need to do, answered all my clarification questions and stayed with me the whole process. I had some trouble with logging into the app, she waited with me while I tried to log in and was just amazing! Reviewed on: 28th August 2024

Reply from Bath Building Society Hi, thank you very much for your feedback. I am pleased that we were able to help with your query, and I will ensure that this feedback is passed onto Jess, who I am sure will be pleased. Sam Dorrington, Branches Manager Response date: 30th August 2024

Always very helpful and staff very cherful

Always very helpful and staff very cherful Reviewed on: 28th August 2024

Reply from Bath Building Society Thank you very much for your feedback. I will pass on your comments to the team. Sam Dorrington, Branches Manager Response date: 30th August 2024

Friendly efficient service at bath wood street branch

Friendly efficient service at bath wood street branch Reviewed on: 28th August 2024

Reply from Bath Building Society Thank you so much for visiting Wood Street and I am glad you had a positive experience at Wood Street. We look forward to continuing to help you where we can. Sam Dorrington, Branches Manager Response date: 30th August 2024

Always had good service Wien i come in

Always had good service Wien i come in Reviewed on: 28th August 2024

Reply from Bath Building Society I am glad that you have experienced great service from the team here, who always strive to go above and beyond! Sam Dorrington, Branches Manager Response date: 30th August 2024

The service is always very good .

The service is always. Prompt and the staff are Pleasant and efficient. Reviewed on: 28th August 2024

Reply from Bath Building Society Thank you very much for your feedback, I will pass it on to the team here. Sam Dorrington, Branches Manager Response date: 30th August 2024

Great service provided by Wood Street today!

Great service provided by Wood Street today! Always hippt to ser them Reviewed on: 28th August 2024

Reply from Bath Building Society I am glad you had a positive experience at our Wood Street Branch! We hope you continue to come in and visit our branches! Sam Dorrington, Branches Manager Response date: 30th August 2024

Positive experience in Oldfield Branch. Always happy

Positive experience in Oldfield Branch. Always happy to help and friendly Reviewed on: 22nd August 2024

Reply from Bath Building Society Thank you for leaving a review regarding our Oldfield Park branch. I will pass on your comments to the team who always strive to create a positive atmosphere. Sam Dorrington, Branches Manager Response date: 30th August 2024

Used BBS Trust account product.

Used BBS Trust account product. Clear instructions and protocol needed to set account up. Able to speak with someone if faqs on web site did not cover any questions needing clarification Reviewed on: 16th August 2024

Reply from Bath Building Society Thank you for your feedback regarding opening your Trust account. If you require any assistance operating your account in the future please do contact us on 01225 423271 or via our online chat at www.bathbuildingsociety.co.uk Response date: 19th August 2024

In branch service review

All the staff are so friendly and very approachable and knowledgeable and very happy to explain. You have lovely staff. Reviewed on: 9th August 2024

Reply from Bath Building Society I will make sure to pass on the great feedback, thank you for continuing to visit our branches and transact with us. Our cashiers always strive to give the best service! Response date: 20th August 2024

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