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Bath Building Society: Savings reviews

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4.69
Based on 2,035 reviews, last reviewed 16th Jun 2025
62% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
1%

Latest highest rating:

5

Rokas was very helpful and resolved my issues prompt... Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple o... Read more Reviewed on: 16th June 2025
Helen M's avatar
Helen M

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
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Skye
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Bath Building Society Savings reviews (2035)

In branch service review

5
Started first savings account at age 15 at the Bath Green Park. Reviewed on: 28th May 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your lovely feedback, I will pass this back to the team. Charlotte Tillen, Savings Services Manager Response date: 7th June 2024
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Bath Building Society

In branch service review

4
Attracted by interest rate on offer. But when I asked for an application form there was some reluctance to send me one, "print off from website". I have never known a BS reluctant to send a form. Gave my address and when form arrived it was tricky to read as it bore my next door neighbour's address, not mine, including his house number. Reviewed on: 28th May 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your feedback and sorry to hear you had issues obtaining an application form. Please could you call us or visit a branch to ensure we have the correct address for yourself so this issue doesn't happen again. Charlotte Tillen, Savings Services Manager Response date: 7th June 2024
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Bath Building Society

In branch service review

5
The phone is answered by a real person and not AI, a service that drives me mad. Good savings products. Reviewed on: 28th May 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your lovely feedback, I will pass this back to the team. Charlotte Tillen, Savings Services Manager Response date: 7th June 2024
Bath Building Society Logo
Bath Building Society

In branch service review

5
I really like being able to go to a local branch. The staff are always lovely and very helpful. Thank you! I also like having a passbook - this system works well for me. Opening the ISA was easy and was dealt with most efficiently. Reviewed on: 28th May 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
Very positive and excellent knowledge of product. Reviewed on: 28th May 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
Very friendly staff, and knowledge of savings accounts. Reviewed on: 20th May 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
My first encounter, you appear very efficient and I couldn't ask for more. Reviewed on: 20th May 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
Excellent service, everything very well explained over the phone. Reviewed on: 20th May 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
Excellent service - if your accounts could be opened online via the internet, the service would be quicker and cheaper - no postage required. However, having said this, your telephone and postal services are great. Reviewed on: 20th May 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
I liked the fact I could telephone for an application form and deal with my investment by post rather than online as so many institutions now require. The telephone was answered quickly and the form arrived with 2 days and the investment completed with a week. I found the whole experience very easy and efficient. Reviewed on: 20th May 2024
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Savings Customer

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