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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

All round winner

Helpful, approachable staff. Can talk over the phone or pop into their office. Competitive interest rates on savings. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Angela, Thank you so much for the feedback. We pride ourselves on our service, and I will be sure to pass on your kind words to the Savings team. Sam Dorrington, Branches Manager Response date: 7th March 2025

I regularly use the customer telephone service which...

I regularly use the customer telephone service which is very useful as I am unable to attend a branch in person due to mobility issues. The telephone is answered promptly and the service agents are very helpful. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Lesley, I am glad that we are able to offer alternatives for yourself to contact us as you can no longer visit our branches. We will continue to make your life as easy as possible. Sam Dorrington, Branches Manager Response date: 10th March 2025

simple to set up accounts

setting up savings account was straightforward and communications were efficient Reviewed on: 6th March 2025

Reply from Bath Building Society Hi, Thank you very much for the feedback, and I'm glad you didn't have any issues when setting up an account with ourselves. If you ever need to contact us, please get in touch. Sam Dorrington, Branches Manager Response date: 7th March 2025

Great savings products and a great team!

Great savings products and a great team! Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Robert, Thank you very much for the feedback. Glad we were able to help whenever you've needed us, and I will pass the feedback onto the team. Sam Dorrington, Branches Manager Response date: 7th March 2025

Reasonable service and products

Reasonable service and products but not the best especially now all local branches have been closed down. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Mark, Thank you for the feedback. We do still have two branches in Bath so if you're ever in the city please do feel free to pay ourselves a visit. Sam Dorrington, Branches Manager Response date: 7th March 2025

abhorent app, avoid for your own sake

When the app rarely worked it was a slow and confusing mess of buttons. The simple act of moving money from my savings account was slow and painful and it wasnt even clear that it had worked after i sent the money. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi George, I am really sorry you had such difficulties with our online system. We are always attempting to improve our system. However, if you would like to discuss the issues you faced further than please reach out to me on [email protected] so that we can investigate. Regards, Sam Dorrington, Branches Manager Response date: 7th March 2025

Always cheerful, efficient and helpful when contacted.

Alays cheerful, efficient and helpful when contacted. Issues clear descriptions of products and warning if interest rates going up or down. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi John, Thank you very much for the feedback, and glad we've been able to help whenever you've needed us. Please continue to get in contact if you ever need to. Sam Dorrington, Branches Manager Response date: 7th March 2025

Super building society and local

Staff are so helpful and I like the fact it's a local business. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Nicola, Thank you very much for the feedback. We will continue to serve our loyal members to the best of our ability! Sam Dorrington, Branches Manager Response date: 7th March 2025

Happy People

When I go into the Branch’s the people have always greeted me with a smile and are very polite,excellent people they have been trained well. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Michael, Thank you so much for the positive words. We pride ourselves on the great service we offer here. I will be sure to pass on the kind words to the Branches Team. Sam Dorrington, Branches Manager Response date: 7th March 2025

It’s great to have still have passbooks

I visited the branch in Moorland Road on Saturday to open a Fixed Rate ISA. My old provider stopped issuing passbooks so I came to Bath Building Society as they still give you the option of having a book, it’s great to have the choice! Reviewed on: 6th March 2025

Reply from Bath Building Society Thank you very much for the feedback. We have no plans to remove our passbooks and will continue to give our members the choice if they would like one! Sam Dorrington, Branches Manager Response date: 7th March 2025

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