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Bath Building Society: Savings reviews

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4.69
Based on 2,061 reviews, last reviewed 18th Aug 2025
70% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
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11%
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2%
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2%
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1%

Latest highest rating:

4

The questions I had were all answered clearly by Cha... The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025
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tmto

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
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Skye
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2061)

Website lies - branches cannot open accounts

1
Website says you can open an account in branch. Went to a branch and they told me this was not the case. Have tried and tried to open online but the instructions are not clear and am now ant an impasse where I cannot get anything to process. Very poor service. Reviewed on: 4th July 2024
Richard G's avatar
Richard G
Reply from Bath Building Society Thank you for your feedback and I'm sorry to hear you were unable to open an account in branch. Please do get in touch with us on 01225 423271 and we will send you out an application form or help you through the online process, whichever you prefer. Charlotte Tillen, Savings Services Manager. Response date: 8th July 2024
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Bath Building Society

In branch service review

5
Local, and you are able to see staff face-to-face. Reviewed on: 31st May 2024
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Savings Customer
Reply from Bath Building Society Thank you for your feedback - I will pass this back over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th June 2024
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Bath Building Society

patient and informative.

5
patient and informative. Great service this morning Reviewed on: 31st May 2024
Louise C's avatar
Louise C
Reply from Bath Building Society Thank you for your feedback - I will pass this back over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th June 2024
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Bath Building Society

In branch service review

4
It is local, a passbook account, talking available face-to-face, all good. Reviewed on: 30th May 2024
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Savings Customer
Reply from Bath Building Society Thank you for your feedback - I will pass this back over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th June 2024
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Bath Building Society

In branch service review

5
I like being able to visit office and meet and discuss requirements with them, i.e. meet a real human person (in person). Reviewed on: 30th May 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your feedback - I will pass this back over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th June 2024
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Bath Building Society

In branch service review

5
Satisfied with all savings information available online. Reviewed on: 30th May 2024
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Savings Customer
Reply from Bath Building Society Thank you for your feedback - I will pass this back over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th June 2024
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Bath Building Society

In branch service review

5
Started first savings account at age 15 at the Bath Green Park. Reviewed on: 28th May 2024
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Savings Customer
Reply from Bath Building Society Thank you for your lovely feedback, I will pass this back to the team. Charlotte Tillen, Savings Services Manager Response date: 7th June 2024
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Bath Building Society

In branch service review

4
Attracted by interest rate on offer. But when I asked for an application form there was some reluctance to send me one, "print off from website". I have never known a BS reluctant to send a form. Gave my address and when form arrived it was tricky to read as it bore my next door neighbour's address, not mine, including his house number. Reviewed on: 28th May 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your feedback and sorry to hear you had issues obtaining an application form. Please could you call us or visit a branch to ensure we have the correct address for yourself so this issue doesn't happen again. Charlotte Tillen, Savings Services Manager Response date: 7th June 2024
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Bath Building Society

In branch service review

5
The phone is answered by a real person and not AI, a service that drives me mad. Good savings products. Reviewed on: 28th May 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your lovely feedback, I will pass this back to the team. Charlotte Tillen, Savings Services Manager Response date: 7th June 2024
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Bath Building Society

In branch service review

5
I really like being able to go to a local branch. The staff are always lovely and very helpful. Thank you! I also like having a passbook - this system works well for me. Opening the ISA was easy and was dealt with most efficiently. Reviewed on: 28th May 2024
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Savings Customer

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