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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

Great Value Overall: Slight Faults in Service

Bath Building Society's LISA provides great intrest rates. All the features present in modern day internet banking are there. Now the faults. The website is very mismatched in style, some UI elements take on an IOS style which is disconcerting, especially when not on an IOS device. Not only is this cheap design, but I initially thought the website was a scam as it is typical of scam websites to copy system design and to masquerade as the device settings. Furhtermore transactions are only processed during certain hours which is dated. Reviewed on: 27th February 2025

Reply from Bath Building Society Hi Will, Thank you very much for the feedback. We are always trying to improve our systems, and your feedback will very much be taken into account. In the meantime if you do have any issues, please report them to ourselves so that we can investigate them. Sam Dorrington, Branches Manager Response date: 6th March 2025

Great to speak to real people not an automated service.

Great to speak to real people not an automated service. Keep up the good work. Reviewed on: 26th February 2025

Reply from Bath Building Society Thank you for the kind words. We pride ourselves on the human to human service we offer! Sam Dorrington, Branches Manager Response date: 6th March 2025

Have banked with Bath Building Society for years so...

Have banked with Bath Building Society for years so when I wanted to open a Fixed Rate ISA it was to thyme I turned. Always have first class and personal service. A joy to do business with! Reviewed on: 26th February 2025

Reply from Bath Building Society Thank you for your feedback, and for being such a loyal member! Glad to hear you've not had any issues over the years! Sam Dorrington, Branches Manager Response date: 6th March 2025

Great service from the Wood St Branch

I tried to open an account online at home with no success. So I went to the Wood St branch and was served by Tracey and Ben who were very helpful, and I was able to open the account with no problem. It’s always so lovely to visit the Wood Street Branch as they are so friendly and welcoming. 10 out of 10 from me! Reviewed on: 26th February 2025

Reply from Bath Building Society Thank you very much for the feedback, and I am glad we were able to help with your issue. I will pass the kind words onto Tracey and Ben! Sam Dorrington, Branches Manager Response date: 6th March 2025

Wood Street Branch helpful & patient

I called into the Wood St Branch as I needed some help with the app. I was greeted by Tracey, who was very helpful and patient with me. She really took the time to try to get to the bottom of the issues I was experiencing, all with a smile on her face. Very pleased with the service I received. Reviewed on: 26th February 2025

Reply from Bath Building Society Thank you very much for the feedback, and I am glad we were able to help with your issue. I will pass the kind words onto Tracey. Sam Dorrington, Branches Manager Response date: 6th March 2025

1st class services from Wood streeet branch as per u...

1st class services from Wood streeet branch as per usual Reviewed on: 26th February 2025

Reply from Bath Building Society Thank you very much for the feedback! I'll be sure to pass it onto the team at Wood Street! Sam Dorrington, Branches Manager Response date: 6th March 2025

Helpful staff

Staff have been approachable and helpful whenever I have needed to contact them Reviewed on: 20th February 2025

Reply from Bath Building Society Thank you very much for the feedback. We pride ourselves on the service we provide, and if you ever need assistance please do contact us! Sam Dorrington, Branches Manager Response date: 21st February 2025

Wood street very useful for business in Bath thank y...

Wood street very useful for business in Bath thank you for great service Reviewed on: 20th February 2025

Reply from Bath Building Society Thank you very much for the feedback! I will be sure to pass this onto the team at Wood Street, who pride themselves on the great service they provide! Sam Dorrington, Branches Manager Response date: 21st February 2025

Just in wood street been with for donkey years reall...

Just in wood street been with for donkey years really great service Reviewed on: 20th February 2025

Kelsey was very knowledgeable!

Kelsey was very knowledgeable and answered all my questions with ease. Reviewed on: 19th February 2025

Reply from Bath Building Society Thank you very much for the feedback. I will be sure to pass this onto Kelsey and let her know what a great impression she left. Sam Dorrington, Branches Manager Response date: 21st February 2025

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