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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2113 reviews)

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4.70

Based on 2,113 reviews, last reviewed 12th Nov 2025

42% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

The Bond I took out had a very competitive rate. The Bond I took out had a very competitive rate. The service at your “Temporary” branch in Queen’s Square was very good. Reviewed on: 12th November 2025

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2113)

Used BBS Trust account product.

Used BBS Trust account product. Clear instructions and protocol needed to set account up. Able to speak with someone if faqs on web site did not cover any questions needing clarification Reviewed on: 16th August 2024

Reply from Bath Building Society Thank you for your feedback regarding opening your Trust account. If you require any assistance operating your account in the future please do contact us on 01225 423271 or via our online chat at www.bathbuildingsociety.co.uk Response date: 19th August 2024

In branch service review

All the staff are so friendly and very approachable and knowledgeable and very happy to explain. You have lovely staff. Reviewed on: 9th August 2024

Reply from Bath Building Society I will make sure to pass on the great feedback, thank you for continuing to visit our branches and transact with us. Our cashiers always strive to give the best service! Response date: 20th August 2024

In branch service review

Very helpful, friendly staff who eplained clearly on different products. Reviewed on: 9th August 2024

Reply from Bath Building Society Thank you very much for your feedback, I will share this with the team this week! Response date: 20th August 2024

In branch service review

As a POA, I have found it difficult to open accounts in other institutions, but this was easy. Reviewed on: 9th August 2024

Reply from Bath Building Society I am glad we were able to help with your POA, and the team made it as easy and accessible as possible. Response date: 20th August 2024

In branch service review

I like that it is local and I do not have to use online to operate my account. Reviewed on: 9th August 2024

Reply from Bath Building Society The team are always happy to serve our local community members, and we are always happy for members to pop in and see us. Response date: 20th August 2024

Internet access is way behind your competitors

Unbelievable that I can only access my account on mobile or tablet. Your system sent me an access code by email which I have entered 4 times and am now blocked. Hopeless. Reviewed on: 5th July 2024

Reply from Bath Building Society Thank you for your feedback and I'm sorry to hear that you're having issues with logging in. Please do call us on 01225 423271 or use our online chat and we will be able to assist you. Charlotte Tillen, Savings Services Manager. Response date: 8th July 2024

In branch service review

Sometimes the phone is not answered in the morning and of late the new members of staff seem less than well-trained. All good though. Reviewed on: 4th July 2024

In branch service review

Excellent customer relations/service. I really appreciate the ease of contact with BBS and the prompt and helpful replies. I was sad that our local branch closed but pleased I kept my account going. Reviewed on: 4th July 2024

In branch service review

I found it refreshing to be able to invest in a one year bond through the post with minimal stress. People like myself either cannot or indeed do not wish to open and use online accounts. I know this is a thing of the future but the older clients are not yet ready. Reviewed on: 4th July 2024

In branch service review

You made taking out an ISA with my Power of Attorney for my sister easy unlike Halifax and Nationwide who were useless. Reviewed on: 4th July 2024

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Bath Building Society: Savings reviews

42% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2113)

Used BBS Trust account product.

In branch service review

In branch service review

In branch service review

In branch service review

Internet access is way behind your competitors

In branch service review

In branch service review

In branch service review

In branch service review

Review Bath Building Society: Savings now

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