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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2035 reviews)

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4.69

Based on 2,035 reviews, last reviewed 16th Jun 2025

62% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Rokas was very helpful and resolved my issues prompt... Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple o... Read more Reviewed on: 16th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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Bath Building Society Savings reviews (2035)

AS ALWAYS

BBS = banking efficiency at its peak! Reviewed on: 2nd March 2023

Reply from Bath Building Society Thank you for this wonderful feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 6th March 2023

Bath B.Society is the best, better than the rest, put together!

Very pleased with Customer Service and products Reviewed on: 2nd March 2023

Reply from Bath Building Society Thank you for your lovely feedback, I will pass this over to the teams. Charlotte Tillen, Savings Support Manager Response date: 6th March 2023

Awesome and fast!

Honestly, you guys are easily reachable and respond faster than any other bank/building society I have used. Reviewed on: 1st March 2023

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 2nd March 2023

Great home for savings

Bath BS is very easy to use, proactive and helpful. Reviewed on: 28th February 2023

Reply from Bath Building Society Thank you for your lovely feedback. Charlotte Tillen, Savings Support Manager Response date: 1st March 2023

efficiency

Efficient and quick to respond. I can't think of any improvement necessary Reviewed on: 28th February 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 1st March 2023

Bath Building Society - A Great Local Building Society

Great local service from Bath Building Society Reviewed on: 27th February 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 28th February 2023

Quick reply and helpful response.

I used the chat box for questions I had about Trust accounts. Olivia answered quickly and gave me all the answers I needed. Reviewed on: 27th February 2023

Reply from Bath Building Society Thank you for your feedback regarding our online chat, its much appreciated. Charlotte Tillen, Savings Support Manager Response date: 28th February 2023

The Staff

Everyone I have had assistance from is helpful and friendly. Reviewed on: 26th February 2023

Reply from Bath Building Society Thanks Graham for your feedback. It is very much appreciated. Colin McDougall Chief Commercial Officer Response date: 27th February 2023

Great customer experience shame about ridiculously overpaid CEO

Pay staff more and the Directors a lot less Reviewed on: 24th February 2023

Reply from Bath Building Society Thank you for your feedback. It is great that that you believe that we provide a great customer experience. If you compare our Directors' salaries and compare with other Banks, Building Societies or even companies of a similar size and complexity you will see that their salaries will be at the lower end of this comparison. Colin McDougall Chief Commercial Officer Response date: 27th February 2023

Speedy and efficient a winning combination.

Successful. Long time customer always found Bibs very helpful and accommodating. Reviewed on: 24th February 2023

Reply from Bath Building Society Thank you so much for your long standing support and feedback. It is very much appreciated. Colin McDougall Chief Commercial Officer Response date: 27th February 2023

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