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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2325 reviews)

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4.75

Based on 2,325 reviews, last reviewed 19th Apr 2026

347% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Excellence across all levels We have a savings account in the Bath building society for our daughter. She and we are welcomed so warmly every time we go in. Everything is clear. S... Read more Reviewed on: 19th April 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2325)

Chat support really excellent, once get through.

It took a while to get someone to come online in the chat, with several attempts taking 20 mins+ before quitting. But when I did get someone, they were very focussed on resolving the issues and saw it though to the resolution. Reviewed on: 6th December 2023

Reply from Bath Building Society Sorry to hear it took you some time to contact the team - it is a particularly busy period but good to know we resolved your query. Many thanks for the feedback, Jo Gillow, Head of Marketing. Response date: 22nd December 2023

Setting up an online account

I had trouble setting up my online account. The online chat helped with this. Reviewed on: 4th December 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 5th December 2023

Very helpful

The young person was very helpful and very polite and sorted my problems Reviewed on: 2nd December 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 4th December 2023

Online banking app

The Bath Building Society app is absolutely dreadful, not easy to use, impossible to re-register on and not user friendly. I have tried numerous times over the past weeks to no avail. Getting hold of someone to talk to and get advice is not easy, I feel totally at a loss how to proceed Reviewed on: 24th November 2023

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still experiencing problems with it. Please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Charlotte Tillen, Savings Support Manager Response date: 30th November 2023

Great customer support

Jess was an absolute delight to deal with, and this wasn't even the first time she had been so, we had a previous encounter where she was just as pleasant. We got the issue sorted within a matter of minutes and made sure any other queries had been dealt with as well. Great customer support with the rare hint of a human on the other end of the phone rather than a script which is always appreciated! 10/10. Reviewed on: 22nd November 2023

Reply from Bath Building Society Thanks so much for this great feedback regarding Jess, I will pass this back to Jess and the team. Charlotte Tillen, Savings Support Manager Response date: 23rd November 2023

Fabulous Live Chat

I like that you get to speak to a live person who is entrusted with a lot of responsibility so that they can close out the query in one visit. So often I am passed from one department to another, then have to wait for people to call back, yadda yadda, but the person with Bath Building Society just got the query sorted in one activity. Thank you so much! Reviewed on: 13th November 2023

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 14th November 2023

Demoralising Online Capability

I haven't seen them all but I would bet good money that their online registration process is the least intuitive of any UK financial institution. Reviewed on: 9th November 2023

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still experiencing problems with it. Please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Colin McDougall, Chief Commercial Officer. Response date: 14th November 2023

Online Upgrade

It has been a nightmare trying to re-register to maintain Online communication. Your staff are as frustrated as your customers with some obvious errors on the registration site being left - for instance, on the Trust account details, the box headed Signatory/etc should in fact read Trust Name. This has been highlighted internally many times, I hear, yet why has the IT department not instituted a rapid patch? I could not complete my application to re-register even with the help of your staff because my screen only showed 6 boxes and not the seventh (the contact number). So now I have a password set up by your staff member and I cannot find anywhere on the Online pages to change it to something of my own making. What a mess. Reviewed on: 7th November 2023

Reply from Bath Building Society Thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered. You are able to change your pin and password, Perhaps you could email us to provide us with more details so that we can help you with this. Louise Truckle Head of Savings Support Response date: 10th November 2023

Unable to access savings account for 2 months

Since the Bath Online has been updated I have not been able to access my accounts. The girls on the phone have tried to be very helpful, but so far nothing has worked. Frankly whoever wrote the new site needs to try again. I’m trying to keep a track of my finances, but this is making it rather difficult. Reviewed on: 7th November 2023

Reply from Bath Building Society Thank you for your feedback and I'm sorry that you are experiencing issues with logging in. Please do get back in touch as we have had some technical issues which have now been fixed so we may be able to assist you with logging in now. Charlotte Tillen, Savings Support Manager Response date: 9th November 2023

New website a joke

BIBS "updated" the website many weeks (months?) ago and I haven't been able to access my savings. Mercifully, they do have a phone number... Reviewed on: 7th November 2023

Reply from Bath Building Society Thank you for your feedback. We did have some issues' with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Please do contact us so we can support you through the process. Louise Truckle Head of Savings Support Response date: 10th November 2023

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