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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2061 reviews)

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4.69

Based on 2,061 reviews, last reviewed 18th Aug 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

The questions I had were all answered clearly by Cha... The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2061)

New mobile app

I was looking to apply for an instant access account, and noticed the summary box mentioned a mobile app that I couldn’t find. Corrine told me that the app is releasing later today, and I am very impressed by this. My current building society only offers an old-fashioned looking website, so this will be very handy for me Reviewed on: 6th March 2023

Reply from Bath Building Society Thank you for your feedback. The app is now live so hopefully you've managed to view this information. Charlotte Tillen, Savings Support Manager Response date: 8th March 2023

New App coming

I always find the staff knowledgeable and helpful about products and services when in branch. During my last visit in branch Tracey kindly informed me of a new app coming for customers. I will be certain to download and take advantage of this extra and convenient service which is arriving. Many thanks to you Tracey for keeping informed as usual. Reviewed on: 5th March 2023

Reply from Bath Building Society Thank you for your feedback regrading our staff, I will pass this back to them. The app is now live for you to use. Charlotte Tillen, Savings Support Manager Response date: 8th March 2023

Excellent, friendly customer service with competitive rates.

I opened my account online and immediately received great, clear information about my account. A few weeks later I visited their branch in Bath and had a very helpful chat with the friendly staff. I would recommend them to anyone, indeed I have recommended them to many family members who have since opened accounts Reviewed on: 4th March 2023

Reply from Bath Building Society Thank you for your feedback regarding our teams and our online registration process. Charlotte Tillen, Savings Support Manager Response date: 8th March 2023

Good customer service

It is quick to contact Bath BS on the phone or on-line. Very helpful, friendly staff. This is needed because some of the available information is not clear (e.g. go to faqs to find out how to transfer money into a newly created account, welcome letter referring to a welcome pack when one will not be issued if the account does not need a pass book). Reviewed on: 3rd March 2023

Reply from Bath Building Society Thank you for your feedback. You should still be issued with a welcome pack even if you do not require a passport, please let us know if you require this information. Charlotte Tillen, Savings Support Manager Response date: 8th March 2023

Helpful, efficient and polite

Quick pickup of phone call Knowledgeable and rapid reply to questions Fast service to email request I have spent hours of time to financial institutions and not got answers to my queries so a real relief to speak to your person today Reviewed on: 2nd March 2023

Reply from Bath Building Society Thank you for your feedback regarding our staff and processes, I will pass this back over to them. Charlotte Tillen, Savings Support Manager Response date: 6th March 2023

Very Helpful

It being an online account, and easy access Reviewed on: 2nd March 2023

Reply from Bath Building Society Thank you for your feedback regarding our online system. Charlotte Tillen, Savings Support Manager Response date: 6th March 2023

AS ALWAYS

BBS = banking efficiency at its peak! Reviewed on: 2nd March 2023

Reply from Bath Building Society Thank you for this wonderful feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 6th March 2023

Bath B.Society is the best, better than the rest, put together!

Very pleased with Customer Service and products Reviewed on: 2nd March 2023

Reply from Bath Building Society Thank you for your lovely feedback, I will pass this over to the teams. Charlotte Tillen, Savings Support Manager Response date: 6th March 2023

Awesome and fast!

Honestly, you guys are easily reachable and respond faster than any other bank/building society I have used. Reviewed on: 1st March 2023

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 2nd March 2023

Great home for savings

Bath BS is very easy to use, proactive and helpful. Reviewed on: 28th February 2023

Reply from Bath Building Society Thank you for your lovely feedback. Charlotte Tillen, Savings Support Manager Response date: 1st March 2023

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