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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2325 reviews)

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4.75

Based on 2,325 reviews, last reviewed 19th Apr 2026

347% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Excellence across all levels We have a savings account in the Bath building society for our daughter. She and we are welcomed so warmly every time we go in. Everything is clear. S... Read more Reviewed on: 19th April 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2325)

Beware of upgrading

Bath Building Society online was fine and easy - and plenty of security - but then a few weeks ago it is wisdom it decided to upgrade and require customers to re-register. After some hours of trying a couple of weeks ago, it finally deigned to tell us that it was 'having problems' but would be okay in a week's time. Having left, we now try again - and again it fails and again no warning (until after hours of failing) that the site is having problems. Who knows. I guess Bath BS is fine, if you have a nearby branch and happy to go in, but expressions such as 'end of tether' come to mind. Let's hope it will eventually deign to let us get in and close account. Reviewed on: 10th October 2023

Reply from Bath Building Society Hi Peter, thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. I am now in contact with you about your issue and hopefully this is now fixed Louise Truckle Head of Savings Support Response date: 11th October 2023

Great local Building Society

You are local, products are simple, interest rates good, but website and app sometimes have issues Reviewed on: 10th October 2023

Reply from Bath Building Society Thank you for your wonderful feedback, this is great to hear, Louise Head of Savings Support Response date: 11th October 2023

New website problems

Bath Building Society appears to be in chaos. New website problems, no live chat, no response to phone or email... Reviewed on: 9th October 2023

Reply from Bath Building Society Hi Peter, thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. I am now in contact with you and hopefully this is now fixed. Louise Truckle Head of Savings Support Response date: 11th October 2023

Lousy website that didn't work for me

BBS haven't sent an annual statement and certificate of interest for 2022/2023 and it's now October23 Reviewed on: 8th October 2023

Reply from Bath Building Society Thank you for your feedback, We do not send out annual statements or certificate of interest's, however if you wish to have one sent please contact our Customer service Department, either by telephone, email, or webchat. Louise Head of Savings Support. Response date: 11th October 2023

Were brilliant, shambolic IT migration now has me looking to move all my accounts

Long standing customer of BIBS and always found them to be helpful, friendly, reliable. However, last weekend I tried to logon to my business and personal accounts to find that they have "updated their systems, so I need to re-register". Ok, fair enough, except re-registration doesn't work. Emailed on Monday to ask for advice. Didn't hear anything so tried to register again on Tuesday and it actually worked, but then wouldn't actually let me login. Instead if get a screen with system tags shown ("PASSWORD_INSTRUCTION_2", "IMPORTANT_TEXT" and so on). So I sent another email to the contact address (hello@bibs) marking this one "complaint" and giving more information. It's now Friday and no-one has bothered to respond to the emails and I still can't access my accounts, so have sent another mail to savings@bibs asking how to close my business and personal accounts. Sent this at 10.30am this morning, and still no reply (it's now gone 5pm). The IT migration is an utter shambles and was nowhere near ready for release to the public - it either wasn't tested properly as code or no-one ran trial migrations. I do this for a living and understand things go wrong, but the complete lack of communication - either before the event, once issues were identified or in response to queries/complaints - is unforgivable. Put something on the web saying "we're having issues" and/or acknowledge the issue. In response to my webchat "I can't access my accounts online and want to close my accounts", the suggestion was "use our online service". Talk about pouring petrol on the fire. I really don't want to move my accounts, but right now can't get statement details for my end of year accounts, will have issues when it comes to moving funds for payments that are due and have lost confidence that BIBS has an IT department is competent enough to trust. A very sad day. Reviewed on: 6th October 2023

Reply from Bath Building Society Thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. I understand we have now managed to get your statements sent to you and working to get you logged back into the system Louise Truckle Head of Savings Support Response date: 11th October 2023

IT unable to keep up with competitors

We have been Members of the Society since 2005 and always found its staff to be professional and courteous. However, in recent years we have noticed that its ability to deliver online web and App services falls short of competitors. Several weeks ago we reported that the App contained an incorrect nominated account which we had never entered. A serious concern as it left the potential to transfer funds to an account we had not approved. We are still not clear whether this has been fixed. Other App functionality such as messages don't work. On 26 September 2023 we were told that “The new look for Bath Online is now live". We were unable to register for this new Bath Online and two weeks later remain unable to access our accounts online. The Society sent one email to customers on 29 September 2023 acknowledging the issue, which it was confident would be resolved by 4 October 2023. No further general update communication has been sent and as of Friday 6 October 2023 it is still not possible to register. Following the Society's stated procedure we sent complaints to which we have received no response, possibly because it is dealing with a large number. Anyway, out of frustration we are closing down our investments with the Society which is a great pity for it and us. Reviewed on: 6th October 2023

Reply from Bath Building Society Hi John, thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. No further communications have been sent because you should have been able to register from the 4th of October as we hoped. We have had hundreds of customers who have successfully registered this week and it is disappointing to hear that you are still struggling. Perhaps you could call, email or us or contact us via webchat to provide us with more details so that we can investigate this for you. Colin McDougall, Chief Commercial Officer. Response date: 6th October 2023

Responsive and helpful

Jess was quick to respond, friendly and helpful in dealing with my issue. Reviewed on: 6th October 2023

Reply from Bath Building Society Thank you for your great feedback. I will be sure to pass on to Jess. Colin McDougall, Chief Commercial Officer Response date: 6th October 2023

Great customer service advice

Helpful and prompt online customer service. Reviewed on: 5th October 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 10th October 2023

Harry was excellent. Great knowledge and customer focus

Deal with a lot of Banks/Building Soc & Bath BS is the best. Great people to deal with and interest rates extremely competitive Reviewed on: 4th October 2023

Reply from Bath Building Society Thank you for your generous feedback. Colin McDougall, Chief Commercial Officer. Response date: 5th October 2023

Olivia was very helpful and understanding of the question I had

We cannot get to Bath so a more local office would help us Reviewed on: 4th October 2023

Reply from Bath Building Society Thank you for your kind feedback that has been fed back to Olivia. Sadly we are not planning on opening any new branches any time soon but we are continuing to invest in our existing branches and also our Mobile App and Bath Online portal. Colin McDougall, Chief Commercial Officer. Response date: 5th October 2023

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