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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

Just lovely the way the staff help customers.

Just lovely the way the staff help customers. You are made to feel like a member of the Bath building society family rather than just a number. Reviewed on: 14th February 2024

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the team. Charlotte Tillen, Savings Services Manager Response date: 15th February 2024

Good helpful staff in accessible local branches.

Good helpful staff in accessible local branches. They know their stuff and look after their customers. We have two accounts and are proud to support our local building society. When we had trouble with logging into their new on-line accounts we were assigned an expert to sort the matter out as a matter of urgency. It's great that accounts can be managed by a smartphone as well as a PC. Reviewed on: 14th February 2024

Reply from Bath Building Society Thank you for your lovely feedback, its great to hear. I will pass this back to the teams. Charlotte Tillen, Savings Services Manager Response date: 15th February 2024

I cannot access my online account and it just keeps...

I cannot access my online account and it just keeps sending me to a "open a new account "page. Reviewed on: 11th February 2024

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still experiencing problems with it. Please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Charlotte Tillen, Savings Services Manager Response date: 15th February 2024

Happy with experience thank you brilliant bvvvvvvvvv...

Happy with experience thank you brilliant bvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvgvggggggggggggggggggggggggggggggggggggggggggggggggggg Reviewed on: 24th January 2024

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the team. Charlotte Tillen, Savings Services Manager Response date: 31st January 2024

Internet access nightmare for 5 months

Internet access nightmare for 5 months Reviewed on: 11th January 2024

Jess is the bess

Rang today, spoke to a very professional and polite Jess who could not have been more helpful. Reviewed on: 10th January 2024

Reply from Bath Building Society Thank you for your feedback regarding Jess, I will pass this back to Jess and the team. Charlotte Tillen, Savings Services Manager Response date: 11th January 2024

Excellent Compliance Department Customer Sevice

Just before the xmas break I emailed their compliance department asking for a deletion of all my data due to an issue when trying to apply for a LISA online. I spoke to Matthew Gough whom was wonderful; he set my expectations of when to expect replies and he contacted me each week to keep me apprised of where we were. It all went smoothly. So thank you very much Matthew! Reviewed on: 9th January 2024

Reply from Bath Building Society Thank you for your feedback regarding Matthew, I will pass this back to him. Charlotte Tillen, Savings Services Manager Response date: 15th January 2024

The new online portal is very frustrating

The new online portal is very frustrating, I was logged out without even being asked to log out. There is a messages tab , but I cann't send a secure message, as previously. All previous messages are lost. unable to add more than one benificary despite running two Trust accounts. On the plus side you help desk was helpful in all her communication Reviewed on: 8th January 2024

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our new version of Bath Online. and if you are still experiencing issues, please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Charlotte Tillen, Savings Services Manager Response date: 15th January 2024

Quick help from live chat

I appreciate the quick and helpful live chat. Reviewed on: 2nd January 2024

Reply from Bath Building Society Thank you for your feedback, I will pass this over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th January 2024

Easy and quick

Jess answered my question immediately and solved the issue straight away Reviewed on: 22nd December 2023

Reply from Bath Building Society Thank you for your great feedback regarding Jess, I will pass this back to Jess and the team. Charlotte Tillen, Savings Services Manager Response date: 27th December 2023

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