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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2056 reviews)

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4.70

Based on 2,056 reviews, last reviewed 30th Jul 2025

73% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Customer Support - Excellent The Customer Support team has been fantastic, responsive, efficient, and always helpful in answering my questions promptly via both phone and email. I... Read more Reviewed on: 30th July 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2056)

Locally the best Easy Access provider with a passbook.

The Building Society allows you to open an Easy Access account and also a 60-day savings account with a passbook so making it easy for people with do not have online access. A huge convenience for many people. Reviewed on: 19th February 2023

Reply from Bath Building Society Thank you for your feedback and pleased to hear you're happy with our saving account options. Charlotte Tillen, Savings Support Manager Response date: 20th February 2023

Lovely service

Very friendly and helpful in branch. Reviewed on: 19th February 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 20th February 2023

Excellent service

Everything taken care of without any fuss or problems. Reviewed on: 19th February 2023

Reply from Bath Building Society Thank you for this great feedback. Charlotte Tillen, Savings Support Manager Response date: 20th February 2023

Competitive rates and excellent service

Particularly forward looking for children's accounts. When other banks are offering short term, one off products Bath have an excellent children's account and, unlike most other banks, who don't seem to want to know, a very good offering for 16-17 years olds. As a parent, I want to keep saving for my children for as long as possible and Bath gives me the ability to do that. Reviewed on: 19th February 2023

Reply from Bath Building Society Thank you so much for your generous feedback. Looking after our Junior savers and encouraging savings habits is very important to us. Colin McDougall, Chief Commercial Officer. Response date: 20th February 2023

Personal attention

It is so useful having someone to answer the phone and provide and an answer. Or even dropping into a branch. It is reassuring banking. Reviewed on: 18th February 2023

Reply from Bath Building Society Thanks for the great feedback. It is very much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 20th February 2023

Great Local Building Society

Have invested in Bath Building Society lots of times/ Always great service. Reviewed on: 18th February 2023

Reply from Bath Building Society Thank you so much for your positive feedback and ongoing 'investment'. It is truly appreciated. Colin McDougall, Chief Commercial Officer. Response date: 20th February 2023

Exceptional Customer Service

The customer service of the Society is exceptional. A "HUMAN BEING", not a "VIRTUAL ASSISTANT" is readily available and the question posed is, in my experience, answered with knowledge and expertise. The value and confidence of conversing with a human being should never underestimated. Reviewed on: 18th February 2023

Reply from Bath Building Society Thanks you for your great feedback. We are in fact working on a 'virtual assistant' but I can absolutely guarantee that there will always be 'human being' available if that is your preference. Colin McDougall, Chief Commercial Officer. Response date: 20th February 2023

Friendly, fair and local

Whenever I go to the BIBS office I'm greeted by a friendly face and given a good service. I've saved with BIBS for years and found then fair and professional. And they're local! Reviewed on: 18th February 2023

Reply from Bath Building Society Thank you so much for your generous feedback and ongoing support. It is truly appreciated. Colin McDougall, Chief Commercial Officer. Response date: 20th February 2023

Courteous & Helpful

When I visit our nearest branch I'm always greeted by a smiling face & courteous service. Reviewed on: 18th February 2023

Reply from Bath Building Society Thank you for your positive feedback about our branch and the service you have received. It is much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 20th February 2023

Great local Building Society

A friendly and caring local building society with competitive interest rates Reviewed on: 18th February 2023

Reply from Bath Building Society Thank you for you review, it's lovely to hear. Charlotte Tillen, Savings Support Manager Response date: 20th February 2023

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