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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2056 reviews)

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4.70

Based on 2,056 reviews, last reviewed 30th Jul 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Customer Support - Excellent The Customer Support team has been fantastic, responsive, efficient, and always helpful in answering my questions promptly via both phone and email. I... Read more Reviewed on: 30th July 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2056)

Competitive account/great service

Our local branch in Bath has friendly and knowledgeable staff and we're happy our money is in a competitive, secure account. Reviewed on: 18th February 2023

Reply from Bath Building Society Thank you for this lovely feedback regarding our branch team, I will pass this over to them. Charlotte Tillen, Savings Support Manager Response date: 20th February 2023

Best Customer Experience

It is so refreshing to be able to enjoy the personal service you get as a saver at Bath Building Society, something which seemingly doesn't exist elsewhere anymore. The staff are always friendly and polite as one might expect but they always make the extra effort to make you feel valued as a customer. Furthermore, the society is up there with the market leaders in the interest rate stakes and, at the time of writing, offer an excellent instant access rate exceeding 3%. Bath Building Society seems to be the last vestige of an age where personal service mattered to both the customer and organisation and those of us who are used to 'old fashioned' ways who are so often forced into adopting technology in order to get what we need, can still get the service we enjoyed in days gone by with a competitive product to match. Reviewed on: 18th February 2023

Reply from Bath Building Society Thank you so much for the great feedback regarding our team and our service, it was lovely to read. I will pass this back to the teams to read. Charlotte Tillen, Savings Support Manager Response date: 20th February 2023

Outstanding personal service, welcoming well trained team in the local branch

A hallmark of the service offered is the friendly, well trained and knowledgeable team in both the local branches and the head office. Maybe not offering the top savings rates but this is more than made up by the office teams Reviewed on: 18th February 2023

Reply from Bath Building Society Thank you for your feedback, i will pass it over to the teams, Louise Head of Savings Support Response date: 23rd February 2023

Savings Review

I've had a good experience with Bath BS. Unfortunately they do not have high enough interest rates on savings so that is disappointing Reviewed on: 18th February 2023

Reply from Bath Building Society Thank you for your feedback and please keep an eye on our website for up to date rates. Charlotte Tillen, Savings Support Manager Response date: 20th February 2023

Good service

It’s nice to deal with people face to face, easy to deposit money and to collect funds. Being old school this means so much to me , not everyone wants to do transactions on line , human interaction means so much. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for your feedback, i will pass it over to the team, Louise Head of Savings Support Response date: 23rd February 2023

A simply outstanding building society

The Bath Building Society, is absolutely outstanding, it treats its customers thoughtfully, and professionally, nothing is too much trouble, to help and assist its savers, if has a really good range of products at super savings rates, which are rarely found elsewhere, you ate trested as an individual, and they provide a really personal service to each and every one, what else could you possibly wish for Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for your feedback, this is great to hear, i will pass it over to the teams, Louise Head of Savings Support Response date: 23rd February 2023

Customer Focused

When you ring Bath Building Society branches you get connected to a real person within seconds who actual work in the Branch who are always extremely informative, helpful and friendly. No appointments needed if you need help in the branch. 100% customer focused and always excellent service with a smile and a chat! Don't change - ever! Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for your feedback, i will pass it to the Branch, Louise Head of Savings Support Response date: 23rd February 2023

Friendly local building society

Happy to support a local building society and the offices are welcoming and in attractive sites, not huge and impersonal as some others are. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings Support Response date: 23rd February 2023

Bath Building Society

Excellent customer relations and competitive interest rates. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for your feedback, this is great to hear, Louise Head of Savings Support Response date: 23rd February 2023

Locally based, locally interested, locally involved!

A local office with friendly, knowledgeable and helpful staff Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings Support Response date: 23rd February 2023

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