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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

Fabulous Live Chat

I like that you get to speak to a live person who is entrusted with a lot of responsibility so that they can close out the query in one visit. So often I am passed from one department to another, then have to wait for people to call back, yadda yadda, but the person with Bath Building Society just got the query sorted in one activity. Thank you so much! Reviewed on: 13th November 2023

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 14th November 2023

Demoralising Online Capability

I haven't seen them all but I would bet good money that their online registration process is the least intuitive of any UK financial institution. Reviewed on: 9th November 2023

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still experiencing problems with it. Please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Colin McDougall, Chief Commercial Officer. Response date: 14th November 2023

Online Upgrade

It has been a nightmare trying to re-register to maintain Online communication. Your staff are as frustrated as your customers with some obvious errors on the registration site being left - for instance, on the Trust account details, the box headed Signatory/etc should in fact read Trust Name. This has been highlighted internally many times, I hear, yet why has the IT department not instituted a rapid patch? I could not complete my application to re-register even with the help of your staff because my screen only showed 6 boxes and not the seventh (the contact number). So now I have a password set up by your staff member and I cannot find anywhere on the Online pages to change it to something of my own making. What a mess. Reviewed on: 7th November 2023

Reply from Bath Building Society Thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered. You are able to change your pin and password, Perhaps you could email us to provide us with more details so that we can help you with this. Louise Truckle Head of Savings Support Response date: 10th November 2023

Unable to access savings account for 2 months

Since the Bath Online has been updated I have not been able to access my accounts. The girls on the phone have tried to be very helpful, but so far nothing has worked. Frankly whoever wrote the new site needs to try again. I’m trying to keep a track of my finances, but this is making it rather difficult. Reviewed on: 7th November 2023

Reply from Bath Building Society Thank you for your feedback and I'm sorry that you are experiencing issues with logging in. Please do get back in touch as we have had some technical issues which have now been fixed so we may be able to assist you with logging in now. Charlotte Tillen, Savings Support Manager Response date: 9th November 2023

New website a joke

BIBS "updated" the website many weeks (months?) ago and I haven't been able to access my savings. Mercifully, they do have a phone number... Reviewed on: 7th November 2023

Reply from Bath Building Society Thank you for your feedback. We did have some issues' with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Please do contact us so we can support you through the process. Louise Truckle Head of Savings Support Response date: 10th November 2023

The branch staff are great

Your branch staff are a credit to your company, popped into Wood street due to online issues they did their up most to help me today so friendly and cheerful, good on you ladies Reviewed on: 31st October 2023

Reply from Bath Building Society Thank you for your feedback regarding the staff at Wood Street, its great to hear. I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 2nd November 2023

Request for advice on Trust Accounts.

I really wanted to speak to a person! Reviewed on: 26th October 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 2nd November 2023

Online account access

very poor still cant access after many many attempts over several weeks and help talking through situation with staff member. Site Tells me I'm registered but when logging on the screens freeze at the password stage Reviewed on: 23rd October 2023

Reply from Bath Building Society Thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Perhaps you could email us to provide us with more details so that we can investigate this for you. Louise Truckle Head of Savings Support Response date: 24th October 2023

Arthur was very helpful

very knowledgeable and helpful. Arthur was a pleasure to work with Reviewed on: 20th October 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 23rd October 2023

Feels a bit clunky!

A) mobile app is fine and easy to use. B) I have given up trying to get on the savings website on my laptop. C) you have just sent me the same letter twice, how come? D) you have printed my address in an odd format: Bath after Road; Avon as the county (hasn’t existed since 1996). Which all gives the impression that there are database errors. Reviewed on: 19th October 2023

Reply from Bath Building Society Thank you for your feedback. We are glad you are able to use the mobile app, we are really sorry you are still having issues with out BOL site, we had some issues but this should be now up and running. As for your address we can amend this if you contact us via email we will amend your details, Many thanks, Louise Truckle Head of Savings Support. Response date: 24th October 2023

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