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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2349 reviews)

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4.74

Based on 2,349 reviews, last reviewed 24th Jun 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Setting up a trust account had been really difficult... Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process Reviewed on: 24th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2349)

Responsive and helpful

Jess was quick to respond, friendly and helpful in dealing with my issue. Reviewed on: 6th October 2023

Reply from Bath Building Society Thank you for your great feedback. I will be sure to pass on to Jess. Colin McDougall, Chief Commercial Officer Response date: 6th October 2023

Great customer service advice

Helpful and prompt online customer service. Reviewed on: 5th October 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 10th October 2023

Harry was excellent. Great knowledge and customer focus

Deal with a lot of Banks/Building Soc & Bath BS is the best. Great people to deal with and interest rates extremely competitive Reviewed on: 4th October 2023

Reply from Bath Building Society Thank you for your generous feedback. Colin McDougall, Chief Commercial Officer. Response date: 5th October 2023

Olivia was very helpful and understanding of the question I had

We cannot get to Bath so a more local office would help us Reviewed on: 4th October 2023

Reply from Bath Building Society Thank you for your kind feedback that has been fed back to Olivia. Sadly we are not planning on opening any new branches any time soon but we are continuing to invest in our existing branches and also our Mobile App and Bath Online portal. Colin McDougall, Chief Commercial Officer. Response date: 5th October 2023

An avalanche of paper

Product reaching maturity so received 3 unnumbered printed pages in an envelope telling me what my options are but before I processed that an envelope arrived with another 11 pages, 3 of which were a copy of the orginal 3 (another tree!). Having spent 20 minutes sorting it out it appears that the second letter, in addition to the duplicates, contained details about Loyalty Bond (Issue 3) which was an option in the first letter and about Loyalty Bond (Issue 4 ) which wasn't - no mention of Loyalty Bond (Issue 2) which was. Despite your efforts I think, having found the instructions buried in one the letters, I have managed to notify BBS of my preference. Reviewed on: 2nd October 2023

Reply from Bath Building Society Thank you so much for your feedback. We clearly need to up our game here! I will look into this and see how we can improve how we are communicating with you.. We do have a legal obligation to provide some of this paperwork but that doesn't mean that we cannot explain your options more simply and clearly. When it comes to the trees, we will email you this type of information where we can. We also have plans to introduce a maturity process within our Mobile App and Bath Online portal that is simple and completely paper free. We hope this new service will be made live early next year. Colin McDougall, Chief Commercial Officer. Response date: 3rd October 2023

Bath Building Society Branch Review

Like the counter service, very helpful and friendly service, clear instructions and explanations, convenient location. Reviewed on: 29th September 2023

Reply from Bath Building Society Thank you for your feedback.. Charlotte Tillen, Savings Support Manager Response date: 13th March 2024

New log on Link

I had an email with a link to set up a log on account. All was going well with mobile phone and then email verification until I tried to set up a PIN number and could get no further. I tried a few hours later and had the message "this link has already been used" Reviewed on: 27th September 2023

Reply from Bath Building Society Thank you for your feedback. We hope this issue has now been fixed, however if you still having problems please contact us at [email protected] Response date: 2nd October 2023

OTP for log in

Hopeless. Took 54 minutes to receive OTP for log in. By then I had given up. Reviewed on: 27th September 2023

Reply from Bath Building Society Hi Chris, thank your for your feedback. Clearly 54 minutes to receive a one time password is unacceptable and not what our typical customers are experiencing. It should be received within a matter of seconds. Would you be kind enough to contact us and provide us with more information so that we can try and identify the root cause of this issue and fix it? I have asked Graham Downer, our Savings Distribution Manager, to oversee your complaint. Colin McDougall Response date: 27th September 2023

Absolute nightmare trying to re register

What was wrong with simply moving pre registered details across, re registry has been extremely difficult, i expect i will have to physically call into branch to sort this out. Reviewed on: 27th September 2023

Reply from Bath Building Society Thank you for your feedback. I hope you have now successfully registered for our new version of Bath Online. If not, you don't need to visit our branches, you can call us or use our webchat. We did investigate moving all of our customers in bulk from our old system to our new one but it was simply not possible. We have instead tried to create a simple one off registration process which will facilitate future log ins to be done both securely and simply. Please accept my apologies if we have failed in doing so. If you still struggle with Bath Online it might be worth you exploring our Mobile App. Once registered for this, logging on can be as simple as using your thumb print. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2023

Hopeless re setting new ID for online

I carefully chose a PIN according to instructions. six digits, no sequence of numbers ascending or descending - yet still it would not accept...and no help page - but for the fact I have a 60-day account with a fair sum in, I wouldn't deal with Bath again. Why make life so difficult? Reviewed on: 26th September 2023

Reply from Bath Building Society Hi Peter, I am so sorry that you have experienced problems registering for Bath Online. This is the first time we have seen an issue of the type that you are describing. It would be really helpful if you could contact us and provide more details so that we can try and replicate and then fix the issue that you are experiencing. In the meantime, I have asked our Savings Distribution Manager to oversee your complaint and respond to you. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2023

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